Head Office
Railway Board
Raisina Road,
New Delhi 110001
Customer Service
Phone: 011-23303850 /23384416 /23303858
Email: dtcclaim@rb.railnet.gov.in
Email: nrcell@rb.railnet.gov.in
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About Railway Parcel
Indian Railways is popular among the masses for the affordable and convenient way to travel across the country. It’s network also has been useful for logistical purposes. The parcel booking wing of the Indian Railways in particular facilitates point-to-point to deliveries connecting small cities, rural areas and metro regions. The Railways’ parcel service serves tens of thousands of people each day. It is used for sending cargo boxes, for those moving household goods, automobile or souvenirs. Through the Parcel Management System, available on web as well as smartphone app, users can keep track of status, know schedule, the list of stations and even calculate approximate fare based on weight. The options you will find in the user friendly interface include PMS Online Status, Single Item OMS Freight Calculator, Distance between Stations and Train From Station.
Browse the Railway Parcel website here to learn about the various services and products. Though the website might appear a little cluttered, the links on menu might be very handy. On the homepage, you can input your PRR/PWB number to get status. If you had given your mobile number during booking, you might automatically get live SMS of your package. Need to know rates? The rate structure for booking parcel and luggage is published online. The rates vary according to weight and distance. For new booking, you can navigate to the Booking section. The sub menu options consist of Lease Booking, Freight System Ledger Booking, Online Parcel Booking, Luggage Ticket Forwarding Note, Parcel Van Forwarding Note and Lease e-Registration. Under the Documents section, you have Cabin Layout, Circulars, SRS Document, and Parcel Presentation. Users can avoid the queues at station by booking online using the facility to book lease, FSLA, and parcel/luggage forwarding note. For more information or queries on offices, payment, cancellation, delivery, career, or others, reach the Railway Parcel support.
