Contact IKEA: Find below customer service details of IKEA worldwide, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
IKEA Of Sweden AB
Ikeagatan
Almhult, 343 36
Sweden
Customer Service
Phone: 0775- 700 500 (Sweden)
Email: [email protected] (general)
Email: [email protected] (jobs)
Email: [email protected] (franchise queries)
International Support
Phone: 1 888 888 4532 (US)
Phone: 03 8523 2154 / 02 8020 6641 (Australia)
Phone: +420 234 567 890 (Czech Rep)
Phone: 0969 36 20 06 (France)
Phone: 061 92/93 99999 (Germany)
Phone: +62 21 – 2985 3900 (Indonesia)
Phone: 199 11 46 46 (Italy)
Phone: +603 7952 7575 (Malaysia)
Phone: 0900 – 235 45 32 (Netherlands)
Phone: 915 02 340 (Norway)
Phone: 800 20 30 20 (Portugal)
Phone: 495 935 72 72 / 8 800 700 00 73 (Russia)
Phone: 92000-4532 (Saudi Arabia)
Phone: 1670 4532 (South Korea)
Phone: 0848 801 100 (Switzerland)
Phone: 900 400 922 (Spain)
Phone: 020 3645 0000/ 0015 (UK)
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About IKEA
IKEA is a leading Swedish furniture retailer that was founded by Ingvar Kamprad in 1943. It currently operates more than 410 stores worldwide. Headquartered at Leiden, Netherlands, IKEA employs more than 194,000. Inter IKEA Holding BV is the holding company for all IKEA related businesses. All IKEA franchisees are independent of Inter IKEA Group. IKEA Range & Supply is responsible for developing and supplying the global IKEA range. IKEA Supply AG is the main wholesale company. The IKEA Range & Supply is responsible for supplying the global IKEA range. It is structured into business areas like Livingroom & Workspace, Bedroom & Bathroom, Kitchen & Dining, Children’s IKEA, Lighting & Home Smart, Textiles, Cooking/Eating & Decoration, Outdoor/Storage, Free Range and IKEA Food.
The IKEA retail business generated 38.3 billion Euro in sales in 2017. The website also generates large number of sales for IKEA. In 2017 alone more than 2.3 billion visited the website. The stores in fact recorded more than 936 million visitors. Spread across 46 countries, the stores boast of product line that numbers to more than 9,500. Countries where IKEA has a strong presence include Australia, Bahrain, Canada, China, Czech Republic, Denmark, Egypt, France, Germany, Hong Kong, India, Indonesia, Israel, Kuwait, Malaysia, Netherlands, Portugal, Qatar, Russia, Singapore, South Korea, Spain, Switzerland, Thailand, Turkey, UK and the US. Locate a IKEA store nearest to your address on the website.
Besides brick and mortar stores, furniture can also be purchased on the IKEA website. There are country-specific websites where products can be purchased. There are buying guides and resources for inspiration. Products that can be purchased include sink cabinets, bathroom storage, sinks, faucets, showers, beds, mattresses, wardrobes, lighting, kitchen utensils, cookware, food storage, tables, chairs, dining sets, dinnerware, storage boxes, kitchen appliances, wall storage, pantry, kitchen cabinets, modular kitchens, sofas, side tables, office desks, workspace storage, among others. Explore the Sale or Clearance section for hot offers and discounts.
Purchases on the IKEA websites can be made using Visa, MasterCard, Discover, American Express cards and IKEA gift cards. Financing options are also available in some countries. Delivery options are revealed during checkout. Delivery charges vary according to furniture type and size. In the US, customers enjoy 365 day return policy. Visit the website to read terms and conditions. Most products also come with a warranty covering manufacturing defects. Assembly and installation instructions are available on the website. There are also videos showing the installation. Interested in a career with IKEA? Explore the careers section to know the open positions, benefits and recruitment contacts. For more information or queries on store locations, cancellation, delivery, installation, warranty, repair, careers, or others, reach the IKEA support.
After sales service of Ikea is bad in UK. I bought a mattress in Oct.2021 from IKEA Brent in UK. The mattress is under guarantee for 10 years.
I started my complaint on 6/6/2023 as the mattress has started sagging in one area. I am only 71kg. Ikea do not have a service department so no one can come and inspect the mattress. I have been asked to take pictures and send them so they can check. I fail to understand how one can establish that the particular area is sagging, any way I have posted all the pictures I could take and establish that the mattress is sagging!
Since my initial complaint on the 6th I have now dealt with 7 different customer service people and every time they are requesting different information. The idea seems to be make the customer go round the circles and they will give up! My CASE number is 43280376.
Ikea experience has been appalling. They happily take your money, promise some random delivery plucked out of thin air and then refuse to help when that delivery time comes around and your delivery hasn’t arrived. On 30th December 2022 I ordered an Ekorp Sofa with covers included in the order from your Ikea Spain website. I was informed at the ordering stage the sofa would take just a few days for delivery on 9th January 2023. Then once the transaction had gone through the order was split into two deliveries with the sofa being delivered on 9th January 2023 and the covers not scheduled for delivery until 2nd February 2023. This is disingenuous for a start and yes indeed the sofa arrived on the stated delivery date – 9th January 2023 without covers. It is now the 16th February and I have no covers for my sofa, despite being told the covers would come on or around 2nd February 2023. We have been sitting on a sofa with no covers for 38 days now. What kind of organisation sends out a sofa with no covers for a start? It is unheard of. The fabric on the uncovered sofa is pilling and soiling because we have pets. I ordered a sofa with washable covers precisely because we have pets, and their dirty paws mean I need to clean the sofa regularly.
Now the best bit of all. Once I wanted to make enquiries about my delivery I find no email address on your website, only a phone number (I do not speak good Spanish and this I why I shop on line and use Google translate in correspondence via email), I am also directed to your social media platforms where I explain the problem and am greeted with indifference, excuses, brush offs, carelessness etc Nobody at IKEA customer services hub attempted to help me, make enquiries with their contractor/manufacturer or courier in order to obtain a delivery date. Many times I asked them, getting extremely frustrated and livid at the response because to this day I am just told that the covers come separately from the manufacturer and it has nothing to do with IKEA and I am to just sit here and wait indefinitely.
I live in Bali, Indonesia. I have shopped IKEA all over the world. This is really something else. I have tried to order a kitchen here. I worked with a sales member. They gave me the list. I paid. They shipped it. It was wrong. Multiply attempts to correct have just left me without what I wanted. And I’m out $$$
EVERY TIME I order online, I get a notice that my goods have been delivered to their final location. And EVERY TIME they have only just been dispatched from Jakarta, and are on their way. My cart was automatically emptying. I can’t use my login, and I can’t resent it. So I saved my cart as a guest. I checked my cart, and hit send. Somehow – the cart DOUBLED my entire order ! I paid it, and now can’t get a reply to sort out the double order.
December 1st I purchased a couch at the only IKEA store here in Manila, Philippines. Upon getting the couch home, I noticed that there was damage to the right armrest. I went back to the store to talk to them about the problem. They stated that they do not have that particular part that can be replaced in stock. I have been trying to deal with these people on the replacement part because the couch has a 10-year warranty. I am talking with the IKEA stores here in the US and they are giving me options which are unacceptable. They would not even let me speak to a supervisor or a manager. I spend 91, 780.00 pesos for that item paid in full and was delivered the same day. Now no service at all. No customer service. Only excuses. I’m sorry. IKEA.
I am contacting you from Saudi Arabia. I have been a regular customer of IKEA but I need to let you know that the after sales services in Saudi Arabia are way below the standards and ethics of IKEA. I bought a kitchen from IKEA and until now I am struggling with the delivery and installation services by Flow. I tried to call the local customer service of IKEA many times. They do not respond to my complaints. I do not know what to do or who to contact. I thought about contacting the global IKEA because I am sure you will deal with my complaints in a responsible and professional manner.
Do not even wait, that somebody from the firm will contact and help you. I have tried it. I phoned to headquarters office in Sweden, and all they could tell me – we serve just customers from Sweden. Awful service, I bought chocolate from IKEA Turkey for New Year and they packed it like it was blocks – just carton box and nothing more to fix different items. Sweets were hitting each other and came to me cracked. Long way to ask for return, finally I made it and now IKEA is asking me for Return Invoice, like I am a company. Other wise they do not refund me those items. All my contacts with Customer Services did nothing, they just do not hear me.
Order 129 653 8455
IKEA Portugal – Loures shop
Late July I went to the IKEA Portugal Store in Loures to plan a wardrobe. I bought one PAX with Bergsbo doors and one Brusali shoe rack. The invoice amounted to 820.00 euros. On August 1 the order was delivered to my home address and on August 2 the Taskrabbit people came to put the delivery together. They realised they could not put the wardrobe together because there was one piece missing, namely the piece where the doors should glide. I called IKEA Portugal customer service the same day and I was told that the piece was not in stock but would be ready for delivery on August 8. They would contact me.
They did not contact me and when I contacted them back I was told that the transport company had delivered the missing piece at the wrong address and that they would have to collect the piece from said client and deliver it to my home address. They could never give me a set date so I kept calling and insisting with alternatives: a) they could not deliver me the said Bergbo piece from their stock; they had to collect the piece first, etc…Meanwhile I have all my clothes piled up on my bed and I am sleeping in my guest room. This whole ordeal came to an end today when I decided to send back my order and asked to be credited into my account.
1 – they insist I pay the transport of the order because the goods were delivered to my home address. It is true they were but the order was not complete and the missing piece meant that I could not have my wardrobe put together nor could I use my bedroom. Furthermore the transport company failed to pick up and deliver the missing piece for 15 days so I do not see why I have to pay for incomplete service and reward bad behaviour.
2 – Because I am leaving for holidays they could not find a slot prior to October 1. This means that my account will be credited only once the goods are back in store and they were unable to find a slot for this week (I am leaving next week).
3 – They refuse to take back and credit the shoerack because it is put together. It was IKEA staff who put it together and I cannot understand why they cannot take back the whole order. According to customer service they do not take items back; they “buy” items that are put together. So, if I spend more time and money and bring myself the shoerack to the IKEA store they “will buy it from me” but will not take it back. Got to love semantics. How ridiculous is this?
I went to IKEA store Loures to plan the wardrobe exactly because I was afraid I might forget some piece if I did it alone online. I have contracted transport and service to be sure that everything would arrive in due order. Due to the irresponsibility of the transport company one piece of my wardrobe was delivered to the wrong address; I have been waiting for 15 days and now not only I have to pay their bad service but I also have to wait over a month to have my money back. How is this fair?
Customer service in Romania is unacceptable. You order products online, pay for them fully and in the meantime they keep selling the same product several times, so that when it comes to the delivery your already paid product is out of stock. As far as I know this practice is illegal. Complaints are useless because no-one replies, rude employees hang up the phone. Is this the way Ikea treats its customers? Is such a behavior approved by Ikea?
Horrible service at Riyadh branch! I purchased closets and it took them over a month to schedule a delivery! Which led me to cancelling the closets out of this horrible service and once I refunded the closets back to my bank on January 19 2022! I still have not received my refund and today is March 24 2022! Every time I go to check on my refund, the unprofessional staff never know what to answer me!
Customers in Jordan are being deceived by your sales people .. once we show interest in something we want to buy.. they tell us there is a 10 years warranty. But what they fail to tell you is that there are several exceptions in that rule.. and they dont even draw your attention that there is an exception.. once we fall in the trap and buy something and something goes wrong.. they spend 3 weeks to revert back to you.. and they hit you with the news.. i have 2 furniture pieces broken and they your fake customer service dont want to do anything about it.
Absolutely atrocious service . Bought £12000 kitchen last June, it’s been partially installed . Parts still missing, no one wants to listen. It’s now the end of February and I’ve lost the will to live. I’m going to claim my money back in the small claims court we have in the UK.
Absolutely atrocious service. Bought £12000 kitchen last June, it’s been partially installed. Parts still missing, no one wants to listen. It’s now the end of February and I’ve lost the will to live. I’m going to claim my money back in the small claims court we have in the UK.” Paul we are in the UAE and felt that we received sub-standard products – your email reflects our exact thoughts as we are faced with a similar situation. An image of a beautiful house is left as an image in a magazine. Our complaint is not with the staff in Dubai or the team that came to install as they have been very nice and accommodating. The product is faulty and it feels as if we receive rejects over and over again. There does not seem to be a solution. IKEA used to be excellent and I have some very nice pieces that have lasted for decades; the kitchen just seems to be a disaster. The team travels over 100km each time only to open the boxes and find faulty pieces.
Ikea Austria. First of all, the phone service is sub par. i tried 3 times waiting all of these over 50 minutes. only one time someone picked up and she said that she will redirect me and 3 minutes after that my line was down (probably from their side). Other than that the problem is the following. I ordered a bed, after 2 postpones on my delivery they sent a company to deliver me, but they never deliver the bed but a couch and a living room stand. the moving company said they cannot take it back and the Ikea side must resolve this. More than a week and nobody responded in Phone or online Form and i have no idea what to do. If they do not show respect and if they will not resolve this i will simply NEVER again trust them, this was their last chance.
The customer service at IKEA Abu Dhabi is zero, there is no respect to their customers or the time they give, the delivery was delayed and there are issues in one of the item they assembled, and I have been trying to get this issue resolved but every time they give the same promises and no one comes, who is responsible for this customer service team? where is our rights?
I bought a metallisk espre from IKEA Thailand dated on 7Sep2021, and found a safety problem, it leaks and spouts boiling water from the joint of upper and lower parts when heating. Having contacted IKEA for many times but never receive any reply till now. Very disappointed, can’t believe that is what IKEA performing on so called customer service.
ORDER ID #176754842 !!!
I place order with IKEA India in mid April’21, the customer support executive(so called)gave assurance on delivery with in 15 days after lock-down relaxation, after 15 days it got extended till no further committed dates. June start I received another email stating it will be delivered on 8th June, after that it again got extended to 19th June that too when we called almost 12-15 times to customer support and since then I am awaiting for my order to be delivered. No email communication from IKEA India, customer support not answering, chats are not been answered. And excuse is that we are facing high customer volume. If you cannot handle huge customer volume i guess India is not a good business hub for you IKEA. This is the first and last transaction i did with IKEA. WORST customer support received ever.
EVEN ON THIS DATE 28th June 2021 MY ORDER IS NOT YET DELIVERED.
First off, how does Ikea Canada not have an email address in this day and age?? How unacceptable and an obvious way to avoid active customer interaction and any necessary escalation which is conveniently avoided through a robot chat room. My product is this, why does Ikea always discontinue long standing products at a whim and without giving the customer any heads up through email? The Henriksdal chair has unique measurements and now that it and its accessories are being discontinued, how is the customer supposed to find a proper fitting slip covers when the current one wear out? I really hope its successor will come with similar sized slipcovers or chairs will have to be useless in the future. I have been a long time Ikea loyal but slowly starting to change my mind and exploring other retail options even if more expensive.
IKEA Cyprus I thought writing here will make a difference but I see I received the same service as everyone else. Ordered good online I had just arrived in the county my kid had online classes no desk we needed duvets etc. We were quarantined all shops closed 10 days later we got an sms goods are coming nothing arrived. Called courier company and ikea I was promised delivery 2 days later nothing. Received a call from ikea asking if I got my goods I said no. I’m still waiting.