Head Office
IIFL Center
Kamala City,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai – 400013
Customer Service
Phone: 022 4007 1000 (customer service)
Phone: 022 4151 4151 (technical support)
Phone: +91 22 67609999 (trade on phone)
Phone: 8691886918 (trade line)
Email: cs@iifl.com (support)
Email: customergrievances@indiainfoline.com (complaints)
Email: reach@iifl.com (loans)
Email: online@iifl.com (mutual funds)
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About IIFL
IIFL is an Indian finance service provider founded in 1995. Formerly known as India Infoline, IIFL offers a range of diversified financial products and services. Operating as part of IIFL Holdings Ltd, the financial services group was one of the pioneers in the retail broking industry in the country. IIFL’s core services include banking, housing finance, wealth and asset management, financial advisory, broking, mutual funds, investment banking and institutional equities. IIFL boasts of more than 5 million customers.
Headquartered at Mumbai, IIFL employs more than 19,000 across the country. Also, it has a network of over 1,600 branches spanning small cities and large metros. IIFL’s vision is to “be the most respected financial services company in India” and operate with “fairness, integrity and transparency”. The businesses are divided into operating companies that consist of IIFL Finance, IIFL Wealth and IIFL Securities. IIFL Wealth is said to be one of the largest and fastest growing wealth management companies in India. As for IIFL Securities, it is a leading broking house offering equity, commodities and currency. It even has a strong research team monitoring stocks and providing advisory services.
For an overview on the products, IIFL offers home loans, personal loan, SME loan, vehicle loan, gold loan, healthcare finance, demat account and mutual funds. Under home loan, you have Pradhan Mantri Awas Yojana, Swaraj Home Loan, New Home Loan, Home Improvement Loan and NRI Home Loan. There are a number of resources, tools and guides to help you with loans, calculate EMI and much more.
Open a demat and trading account to start investing in equities, mutual funds, commodities. IIFL provides demat services of both NSDL and CDSL. You can visit any of the nearest IIFL branches or even apply for a demat account on the website. Registered users can use TT EXE, TT Web and IIFL Markets app for transactions. You can also get access to all market segments of BSE, NSE and MCX. For equity traders and day traders, IIFL offers the Trader Terminal (TT). There is also the Investor Terminal (IT), which is designed for low volume traders.
The Trader Terminal is for high volume trading. It offers fast trade execution, live streaming quotes, price watch, intraday charts, live margin/position, ability to set price alerts and ability to customize screen layout. Within the trading terminal, you can see top gainers, top losers, see index chart and see historical charts and get access to technical analysis tools.
You can download the Trader Terminal on the website. There is a user manual and installation guide if you need help with using the platform. To trade while on the move, IIFL has designed the IIFL Markets app that can be downloaded for Android or iOS. The app allows you to create watchlist, trade in derivatives and equity and much more. For installation, troubleshooting, brokerage fees and others, you can visit the FAQ section on the website. The website also offers latest market news and stock ideas/recommendations. Register for newsletters to get periodic research reports, stock ideas and more. For more information or queries on registration, payment, refund, cancellation, installation, or others, reach the IIFL support.
