Head Office
Hollister Co
100 Hollister Co Way
New Albany, OH 43054
United States
Customer Service
Phone: +1 925 359 2568 (US)
Phone: 866 426 1285 (US)
Phone: 0808 234 0795 (UK)
Phone: 0800-916568 (France)
Phone: 0800-5889660 (Germany)
Email: hollister@hollisterco.com
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About Hollister Co
Hollister Co is an American apparel brand that is owned and operated by Abercrombie & Fitch Co. The company boasts of presence in close to 580 locations. Besides brick and mortar stores, shoppers also can look for items on the website. Hollister C0, headquartered in New Albany, Ohio, opened its first store at the Easton Town Center in Columbus, in the year 2000. The brand originally targeted those between the age of 14 and 18, with Southern California inspired apparel. Besides the US, Hollister Co also has stores in Canada and the UK.
You can locate a Hollister Co store nearest to your address on the website. You can also shop conveniently online from a wide range of categories that include t-shirts, polos, sweaters, trousers, jeans, swimwear, jackets, bags, sunglasses, hats, belts and shoes. You can filter products by size, color and brand. There is a Sale section for those looking for discounted items. Payment for purchases on the website can be made using Visa, MasterCard, Discover or American Express cards. PayPal is also accepted as payment mode.
During checkout, shoppers can choose the delivery option. The standard shipping takes 5-7 business days. There is Two Day as well as Next Day delivery option. Products can be returned in its original condition with tags intact for a full refund. For more information or queries on payment, refund, cancellation, delivery, or others, reach the Hollister Co customer service.
Today, I went in to return items that were bought online during the COVID shutdown. The associate needed manager approval, and I was offered store credit because the merchandise was purchased days before the shutdown in March. The manager had a sarcastic tone and was very condescending. I chose to do my return at another location, which was quite an inconvenience for me, but refused to be treated this way. I have bought clothes for my children from Hollister for years, but after the way I was treated, I will go elsewhere. When asked his name, the “manager” said it was their policy to never give their names, which I find odd because there will be no accountability for employees who mistreat customers. I asked another associate what their manager’s name was, and they said “Larry.” I am not sure if this is his true name, but if Hollister continues to have employees like this represent them, they will lose a lot of business!