Hitachi Head Office
6-6, Marunouchi 1-chome,
Chiyoda-ku, Tokyo 100-8280, Japan
Phone: +81-3-3258-1111
Hitachi Customer Service (US)
Phone: 1-800-HITACHI
Phone: 1-800-448-2244
Hitachi International Support
| Australia: +61 (2) 9888 4100 China: +86-10-6590-8111 France: +33 4 37 42 00 02 Germany: +49 211 5283-0 Italy: +39 02 48786 1 India: 1800-102-0092 Indonesia: +62 (21) 574 4313 Malaysia: +60 (3) 2031 8751 Philippines: +63 (2) 753 2183-7 |
Russia: 7-095-930-36-76 S.Africa: +27 (0)11 2604300 Singapore: +65 6535 2100 Spain: +34 934 092 550 Thailand: +66 (2) 632 9292 UAE: +971 4 883 1183 UK: +44 (0) 1628 58 5000 |
About Hitachi
Hitachi was founded in the year 1910. The company manufactures and sells electronics and electrical products worldwide. In fiscal 2010, Hitachi had a turnover of ¥9,315 billion. Revenues from Japan alone were ¥5,269 billion. The Japanese conglomerate, which celebrated its 100th anniversary in 2010, employed some 362,000 people worldwide.
Hitachi has business interests in information & telecommunication systems, power systems, electronic systems, construction machinery, automotive systems, components & devices, digital media & consumer products, among others. In the digital media & consumer products segment, Hitachi offers optical disk drives, television sets, LCD projects, air conditioners, refrigerators and washing machines.
Hitachi’s information & telecommunication systems segment provides systems integration, outsourcing services, software, disk array subsystems, servers, mainframes, telecommunications equipment, and ATMs. Further, the company’s Power Systems segment offers thermal, nuclear, hydroelectric, and wind power generation systems.
The Fortune 500 company is looking to strengthen its operations in Indonesia, Vietnam, China, India, Saudi Arabia, Brazil, Turkey, Russia, S.Africa and Egypt. Hitachi Works, Hitachi Rail, Hitachi Electronics, Hitachi Consulting, Hitachi Data Systems are some of the subsidiaries of the Japanese company. For more information, visit the website or speak with a Hitachi customer service representative.
HITACHI – WE’RE JUST RETIRING OUR 36 YEAR OLD AIR CONDITIONER MODEL RAS-2835D. THANK YOU FOR MAKING A GREAT PRODUCT THAT HAS WORKED FOR THIS LONG. I SEE A FEW COMPLAINTS IN THE COMMENTS SO I WANTED TO BALANCE IT OUT BY SAYING THIS WAS A GREAT PRODUCT/MACHINE FOR ALL THESE YEARS. KARL IN HAMURA CITY, WEST TOKYO.
Poor follow up service in Hk
I did buy a Hitachi “split type air conditioner” (RAS/RAC – x24DCK (2)) in HK in May 2019.
I am writing to complain the professionalism of the air conditional maintenance technician and mis-cooperation and mis-communication between Hong Kong colleagues of your brand.
On 10th Aug, 2020, I have called HK hotline (tel: +852 27535386) for an hour for making an appointment for repairing my captioned air-conditioner since water droplets leakage occurs if the air-con keeps it on for couples of hours.
On 12nd Aug 2020, the technician visited us for providing the maintenance service, he only spent less than 10mins, saying that it’s related to the problem of installation, and to my dissatisfaction, he hasn’t replied me any inquiries at the moment, and insisted to leave even the facelift of air-conditioner hasn’t fix it in the proper way. I have complained instantly that why he did strong push for all the fixing, he just disclosed the air-con (esp this serial) require a hard force for fixing all items. Hence, I have remarked my opinion to the invoice, and your colleague asked me not to worry for any destruction he made since Hitachi will definitely take the responsibility for any claims. Hope you understand, my request is “air-conditioner to be fixed in proper way”, but he just emphasized that I have to claim your company for any destruction.
On 17th Aug 2020, your CS colleague did call me for following up the deal since I had sent an email for maintenance prior to 10th Aug, but obviously he has no idea on my comments written on invoice, in this connection, I have told him the scenario, and he told me that he would arrange another technician for providing the repair service again.
To my disappointment, we haven’t received any calls/ emails / responses from your company at all since then. Even worse, the problem of water leakage keeps on even though I did adopt your technician to ask installation segment of Broadway HK . They had arranged the installation segment to fix it immediately, but still my air-con still keeps water leakage during the air-con is on.
To my understanding, it’s absolutely unfavorable experience to your brand in HK, may I check with your brand if it’s not important to any “after-sale” service in HK.
Looking forward to hearing from your very soon!!!
Hi Hitachi,
For the maintenance of Hitachi Air Conditioner in Hong Kong, there is no maintenance service on Saturday or Non Office Hours. Therefore, customer needs to wait for a few weeks and apply personal leave to wait at home for the inspection (1st visit), and then wait for the next time slot for actual maintenance (2nd visit during office hour, also taking leave is unavoidable again).
I don’t think this is a reasonable service or best arrangement to the customers today. If Hitachi really wants to be a competitive company in Hong Kong or in the world, you company still has a lot of room to be improved.
And shift duty or outsourcing maintenance work is quite common of your competitors nowadays.
Please take necessary actions ASAP.
Best regards,
HKV
The service of Hitachi in Thailand is very poor. The company always deny if the product is faulty and try to cheat customer with wrong info. I have compliant about my aircontion 3 months ago and the company sent people to check but they said the machine is perfectly fine. After fighting for 2 months they have accepted their mistake and said they will change the parts. I was very angry and demanded for the new unit as they have tested me bad and try to cheat. I am still fighting and did not get any calls last one month as they said they will not change the unit. I know I am asking wrong thing but I just wanted to point out that the company tried to ignore and cheat with me. If I would have given up then they will not even agree to change the parts. As a penalty I feel like its only fair that they give me more then they should ask they have done very wrong thing.
This is to invite your kind attention on the contract for AMC made for my Hitachi Refrigerator (Model No RS 31 SVND; Sr No 2190500161) for the period 22.01.2018 to 21.01.2019 through Hitachi Homes and Life Solutions(India) Ltd (Johnson Controls) in the name of my wife.
In the last week of March,2018 we observed that the refrigerator is not functioning properly so a complaint was lodged on March 30,2018 with your call centre. The service engineer from Hitachi Cool Air, Chander Vihar, Delhi visited us and diagnosed that the gas has leaked and the same needs to be refilled. The gas was filled next day and we were relieved that the fault of the set has been corrected. However, our relief was short lived as by the evening we realised that the cooling in upper chambers of the refrigerator is not taking place. When we approached the Service Centre we were informed that the earlier complaint has been closed. So, we lodged a fresh complaint on April 06 (complaint No18040600346). The service engineer who visited our residence informed that a part is to be replaced and the same shall be done same day if the desired part is available in their stock or else an order will be placed for the same. The desired part was replaced after almost 19 days that too after making several requests to the service centre Executive Mr Tushar to ascertain the position regarding availability of the part to be replace. Ultimately the said part was replaced on April 25, 2018, but the defect, that is, no cooling in the upper chambers of the refrigerator still continued. We were then told that another part needs to be replaced for which a fresh order shall be placed. We are still waiting to hear from the service centre as to when our refrigerator shall be finally repaired. It is amazing that the service engineers have failed to diagnose the correct reason for non- functioning of the system in spite of 4-5 visits. We are not sure as to when, if at all, the refrigerator would be set in order. This uncertainty is causing a great anxiety and mental stress to senior citizens like us as non-functioning of the refrigerator is adversely affecting our daily chores, particularly when the temperature is in the vicinity of 40 °C.
Our experience during the last one month or so has shaken our faith and confidence on Hitachi products and its customer care services. I am approaching you with the earnest belief that you will take cognizance of our plight and intervene to attend our pending complaint without further delay, as our requests at all levels in India has fell into deaf ears .
I bought the above mentioned HITACHI FRIDGE from Croma Mumbai on 04.May.2016.
(Invoice attached for your ready reference)
The Main Door of the Fridge is not closing properly. I registered a complain with HITACHI India and your Technician Mr Basha visited and checked the fridge door. To my surprise he says the
fridge door is broken at a point, so the entire door needs to be replaced. The cost of which is Rs 26000/- .
I am shocked !!! I have paid my hard earned money to buy HITACHI fridge by paying a FAT sum of Money of Rs 75991/- trusting that HITACHI brand will surely provide me best of the quality and durability of its product. BUT i was Wrong!!! I feel cheated as a customer.
I HEREBY EXPECT AND CALL UPTON HITACHI TO REFUND MY MONEY RS 75991/- WHICH IS MY HARD EARNED MONEY THAT I HAVE PAID TO HITACHI TO BUY ITS FRIDGE.
Hi,
I had 2 units of Hitachi Air conditioner split units of 1HP (RAS-S10CX) and 1.5HP (RAS-S13CX). My remote control for RAS-S10CX was spoilt. I went to many shops and searched online for my model of remote control but can’t find any.
Now my question is can I buy/use model RAR-3N4 (which look similar) for my RAS-S10CX and RAS-S13CX aircon?
Please advice. Thank you.
I had purchased a 2 door Hitachi fridge RVG660PND3 less than a year back, .. Since the purchase, the cooling has stopped atleast on 4 occasions and your technician has visited and repaired the same stating different reasons for each of those 4 occasions .. I have been seeking a replacement of the fridge on the last two occasions
Since this is the 4th time in less than a year of commissioning, have sought a replacement of the fridge itself .. Am regretting having purchased a Hitachi product and paying a fancy price for a product that gives so much trouble in the warranty period itself
Dear Sir/Madam,
With much regret I am writing this complaint to you that I have done a big mistake by purchasing a Hitachi Air-Conditioner, and even a bigger mistake by taking the Annual Maintenance Contract of your Company against my Air Condition machine.
The above is being said to you because for over a month I am without an Air-condition in my room, my machine had some problems on the 17th August 2016, on the 18th of August I registered a complaint regarding the breakdown, the technician visited us on the 20th mentioning that there is a problem in the “Capacitor” which needs to be changed and that they would come back the next day with a fresh piece and replace it. Thereafter there was no one to visit for the next 3 days till 23rd of August and I had to call up and register a fresh complaint for the repairing of the “AC Machine” thereafter a new mechanic came on the 26th with the “Capacitor” after replacing which the machine still did not work and again after having a closer look this mechanic said that there is a problem in the “fan motor” and that needs to be replaced and he went back.
The next day he returned with a new “Fan Motor” which after much trials they failed to change and replace the old with the new one, and then decided to take the “machine” to your “Authorised Service Center” Cool Care (Johnson Controls Hitachi Air Condition), which was picked after a week of reminders.
Till date I have not received my machine nor they able to give me a date or feedback regarding the same, on enquiring and complaining about the same on the 10th Of September, I get a call from the “Authorised Service Center” asking me about the problem in the machine whereas it is lying at their workshop.
I am deeply disappointed with the kind of service and feedback I have been receiving from your end and that now since it has gone beyond the limits of my toleration level, I am writing this and informing that I want an explanation to the above and also I need to be compensated for the same.
Also I am now forced by you and your company not to opt for a Hitachi product in future or recommend anyone. Also if no action is taken on serious or urgent basis, and I am not compensated, I would be forced to go to the consumer court and take strict course of action, as for the past 1 month My 1 year old daughter, my wife and I am sleeping in this hot and humid weather without and “Air Conditioner”
I agreed upon most of the comments above about most pathetic company on earth. First of all it require two three hard press button on remote to start the machine?? Then this mobile application which require every time fill out the same amount of data to raise complain! When do they learn how to make apps and then launch? If only this voice be heard by their higher authority in Japan how badly their repute is being affected. I thought to post this so that no one other get in the trap.I rank negative five star to this company and products.
I purchased 2 nos. 1.5 T capacity Split Air conditioners (Model No. HITACHI RAU 518AVD, Indoor Unit:RAS518AVD 1.5 TON SPLIT AC 5S I/D, Outdoor Unit: RAC518AVD 1.5 TON SPLIT AC 5S O/D) from M/s Great Eastern Traders Branch 319/11, Jessore Road, Nager Bazar, Kolkata – 700074, India on 14th April’16, for my home, as per the attached invoice. The material under packed condition was delivered on 18th Apr’16. After the material was delivered I got a phone call from HITACHI that they are sending their technicians for installation of the above AC machines. As I was going out of station I asked them to do the installation on 28-29thApril’16. The technicians came on 29th Apr’16, and opened the packages for installation of the AC machines. However, after unpacking and on inspection of the machines they declared that the machines are under damaged conditions and as such, cannot be installed. I immediately visited the shop of M/s Great Eastern Traders, from where I purchased the machines, and asked them to replace the machines asap. However, they directed me to a person who was, as told to me, was a representative of M/s HITACHI. The representative of M/s HITACHI elaborated to me a lengthy bureaucratic procedure for getting the replacement involving multiple units located geographically apart, and could not confirm when the replacement will be done by M/s HITACHI. Till now, no one has contacted me, to at least confirm whether and when the defective machines sold to me will be replaced.
Further, I also have the following submission;
1. I originally wanted to purchase the Model No. RAU518AWEA, inverter technology AC having BEE 5 Star Ratings. However, as the same was not available at the store and I being hard pressed with time, settled for the above model (Model No. HITACHI RAU 518AVD). Now that the machines need to be replaced, I will prefer getting the Model No RAU518AWEA, inverter technology AC, and agree to pay the differential amount if any.
2. Again, due to paucity of time, I chose HITACHI make AC so that I can get the delivery and installation as fast as possible without any hitch. Now, being a professional engineer myself for the last 34 years, and experienced working with Japanese companies, I was very much aware of the corporate culture of the world famous Japanese corporations, and as such chose HITACHI, even though other brands (Japanese/Korean/Indian/Chinese), were also available. But my experience is totally opposite after spending INR 89600/- (apprx. 1350 USDINR 89600/-), and feel that I am taken for a ride by M/s HITACHI.
3. Another point I want to mention is that, M/s Great Eastern Traders, also gave me the steel angle-brackets for installation of the HITACHI outdoor units (pic attached), but the technicians who came to install declared that the fixing bolts provided were not good and instead wanted to use angle-brackets brought by them (pic attached). I am not sure whether, I have to pay extra to the technicians for providing the angle-brackets brought by them.
4. It is highly surprising that, especially while the world economy is under severe recession, and corporations are finding extreme difficulty to sustain their sales to keep them afloat, M/s HITACHI can afford to provide such a poor service to their customers, and make them suffer. The experience I am having during sales itself from M/s HITACHI is so bad that, I shudder to imagine, about the quality of after sales services from M/s HITACHI, I will have to suffer in the coming days/years.
5. I am expecting a very prompt reply of my complaint, failing which I will be compelled to take up the matter with the appropriate authorities including but not limited to the Social Media.
Hello
We are tired of the AC provided by you. Again it is not working. Just a month back they refilled the Gas…. not its not working. In last 2 years we have filled gas 3 times…. paying 1000/- each time for transportation to your service agent. Every 2 to 3 months we are facing this problem.
ONCE AGAIN IT IS NOT WORKING!
Please solve this problem or Please replace the same.
We did not expect Japanese Product to be such low quality need rapairs every 3 months.
As per talk with your executive just now,you have confirmed to find permanent solution to this problem & if it is not solved you will replace the machine otherwise refund the cost with expenses We have undergone.
Please give contact details of your Japanese Principles.
NEVER EVER EVER BUY ANY HITACHI PRODUCT, THEY SUCK.
Most pathetic company on after sales service. I have been facing cooling related issues from a couple of months on my 1.5 ton split AC. After logging a complaint at the call center, a technician from outsourced Hitachi vendor shows up who examines the AC only to tell us that he cannot address the issue around gas leakage etc.However he needs to be paid Rs.500 for the site visit. He will send somebody else who will change the pipe & refill the gas & will have to be paid labour charges & cost of gas & copper pipe. At this stage I have paid 500 to a person who is saying I am a basic doctor but your AC has cancer so he will send a specialized surgeon. In this day & age of high quality products & after sale service Hitachi comes across unconcerned about customer complaints & if nothing else they have no robust process of logging, tracking & ensuring resolution of customer issues to their satisfaction. I am being made to understand by their vendor that this is how the process works, if you have lodged a complaint they will send a person but even if he can resolve it, you still have to pay. Which planet is this company operating out of.
The surgeon then arrives to cure cancer, changes parts, charges Rs.4000 & leaves. The issue remains as is, the AC still doesn’t cool the room.
We then log a complain again on 25th May’2015, where the demand is that Rs.500 has to be paid irrespective of whether the issue gets sorted or not.
In my opinion this is just a case of Hitachi outsourcing after sales service to small time vendors who have no clue of addressing the concerns. They fleece customers while representing Hitachi. This is the first & last product of Hitachi that I have ever bought. Supposedly to be top of the line AC costing INR 45000. And Hitachi’s vendors are just fleecing/cheating/exploiting customers.
I bought 2 Hitachi split a/c last year in Oct. 2013 and after that only one free service was done by the service center. The service person came on his own to do the servicing.
After that in last 9 months no service was done.
When I contacted the Goregoan Service Center (Motilal Nagar, Mumbai, India) the center head MR. Gurudas (+91-9323950164) , blatantly gave an explanation that the service center does not look at the automatic generated service request as there is too much work load. The service requests are “switched-off” during the heavy sale season and services are not done unless service request is registered.
If the customer requests a service it is provided otherwise it is not provided. It is an on-demand service.
I was shocked to hear a response like this from a service center head.
I can always pay a local guy to come and service my machine, but I had never expected such an irresponsible response from a company service center.
By buying a Hithachi product the customer expects a world class service not a shameful service.
We have been complaining to Hitachi for over 6 months and there is no response…do this and do that…nothing is changing……..we have done this for over September 2012 vide 12061800102 and thereafter 100 phone calls…someone comes and does something really not giving any solution….it seems we have a all technical things,,,but the a/c is not working…..we have been complaining to India ..japan customer care nothing has happened…….we have changed location and met the requirement as stated by Hitachi technicians…we have asked for replacement after 6 months we get a reply from your technician..that warranty is over. our responsibility is over..hence this is the product that we are looking for over 100 years…with an attitude to sell to customer and cheat…….this is what we get reply from technical, customer care and area service managers.. we were even told that we can go to hell…and we dont care on your 011-35324848 helpline…..we need help from gods above to teach the lesson to someone who is given this attitude to us…thanks …customer
I have purchased a Hitachi External Drive from the US. It has developed a fault. Product Serial Number is 76GYAPTD.. The product is still under warranty.
I live in Ghana, Accra. Can i have it replaced here is Ghana. If possible send me the contact details of the company in Ghana
I purchased a Hitachi 660lt fridge in December 2007 and its rusting by the door on the outside. I’m very disappointed in this product as I paid a lot of money for it and feel assured that this will last me for a long time. I still have my old fridge that I purchased in 1995 and there is not one patch of rust on it.
I have a Hitachi TV LE22TF07A, specifications mentioned in the manual can play video from a file with the *. MKV, * MP4, *. AVI etc, but so far I have not been able to use it and only can play music (*. MP3).
Unfortunately i purchased a Hitachi product. The service is pathetic. After not being able to fix the flaw, they are saying my warranty has expired. Even before it expired, the problem was reported, but they failed to fix it. Now they have a reason for not doing. It is sad. I was even promised senior technicians, but no one turned up. Thinking of going legal.
I purchased a Hitachi window AC in Delhi (India). Right since beginning, it did not perform satisfactorily. I kept on complaining. No quality service provided to me. I was advised to operate it at 22 degree temperature setting. It forms ice at this setting. A water-tap like sound keeps coming from the running AC. I sent the photographs of ice formation to customer care but no response. I seek replacement of the defective goods sold to me and need the contact details: phone number and mail ID of topmost person who can take a decision in this regard.
Dear All Valuable Customers,
We would like to draw kind attention to all of you that I have purchased Hitachi 1.5 ton Split AC Model No. Follow Me-RAU518ERD (Outer – 111CD7903 & Indor – SE111CD7395) on dated 21.04.2011 from M/s Kapil Traders, New Delhi – 110045 (India).
My AC got serviced on dated 21.03.2012, After servicing it was started on 19.03.12 but it could not started on. Thereafter I made a call in your customer care department. I made all the positions cleared to them and they informed me that it may be stablizer’s fault and I called upon electrician and asked him to repair it and alos asked to start my AC in direct mode but it could not started or on.
In the meanwhile the warranty period expired i.e. 20.04.2012. Again I made call in hitachi call centre and they informed me that the Warranty Period of AC is expired and if you want to check/repair it will be chargable. I was shocked that due to poor service my AC got damaged in the warranty period and thereafter it was taken into the notice of hitachi customer care centre but all are in vein.
I have purchased HItachi AC to see it’s International Quality and Standards but I was totally wrong.
But it is again shameful to to say that I have made several written complaints and telephonically discussed this matter in the Hitachi (India) Head Office, Ahemdabad (Gujrat) time to time but I could not get proper response in this matter I am totally harrashed and fed up after purchase of Hitachi Air conditioner or its after sales services.
I request to all of valuable customers never buy Hitachi Products it is better to buy Indian Local products which is quite cheaper and much durable than Hitachi products.
At last I can say that Hitachi company should change its quotation from Hitachi Inspire the next to Hitachi Expire the Next.
Thanks,
Dharmendra Singh
The people running this company suck… looks like their forefathers did a good job at bringing the name of the company up and this generation of people handling the company are set to spoil the goodwill in the market…
This is to let you know that I purchased a Hitachi on 31 March 2012 in Mumbai and I was told that someone would come and install the ac within 48 hrs.
Its been 5 days today and still nobody has turned up in spite of constant follow up.
After going through a couple of pages on the web I realized that there are tons of people who have been facing similar issues since quiet sometime and it is pretty obvious that no one from the company seems to care about the after sales service.
I would advise people to opt for AC’s from other companies to avoid such poor services.
As for people working at Hitcahi, You all should gear to deliver better customer service in these competitive times… It is extremely disappointing to see that a company such as yours doesnt pay any kind of attention to new customers… if you all have never heard the saying first impression is the last impression…. let me help educate all you illiterates working there…
Rest assured i would never buy a product from hitachi and at the same time i would actually discourage people from buying products from hitachi,
It is to be notified we have purchased a refrigerator model no.RS31NVND with serial no.216060031 on march 2007 from one of your dealers in Delhi, India. From the first year only this particular piece started giving troubles during summer seasons and cooling was ineffective. We have lodged complaints and it was attended and we were assured of proper functioning but problems remain. We have asked for replacement at that time but it was ignored. Now after just 5 years the refrigerator has completely stopped working. We were out of station at that time and immediately after we have lodged complaints your service centre sent an engineer who is saying that it will cost another Rs.20,000. We are sorry that we have purchased a product from your company.