Contact Hermès: Find below customer service details of Hermès, including phone and email. Besides contact details, the page also offers an overview of the French fashion retailer and its services. Reach the Hermès customer service below for queries, complaints or feedback.
Hermès Head Office
24, rue du Faubourg
Saint-Honoré – 75008 Paris
Phone: + 33 (0)1 4017 4920
Hermès Customer Service
Phone: 1-800-441-4488 (USA)
Phone: +44 (0)20 7098 1888 (UK)
Phone: +33 (0)1 49 92 38 92 (France)
Phone: 1-855-770-8626 (Canada)
Phone: +49 (0)89 2030 3202 (Germany)
Phone: 1300 728 807 (Australia)
Phone: +61 2 9287 3208 (New Zealand)
Email: [email protected] (US email support)
Hermes is a French fashion retailer specialising in leather, luxury goods, apparel and accessories. Founded in 1837, the company operates from its headquarters in Paris and employs over 12,000 people worldwide. Also known as Hermes of Paris, the brand currently operates close to 307 stores around the world. Products manufactured and sold include leather goods, footwear, apparel, gloves, hats, jewellery, furniture, interior fabrics, perfumes and watches.
Hermes products are available in 27 countries that include Argentina, Australia, Brazil, Canada, China, Germany, Greece, India, Italy, Mexico, Japan, Malaysia, Portugal, Russia, Singapore, Spain, Switzerland, Thailand, Turkey, UK and the US. To locate a Hermes store nearest to your address click here. Avoid the hassles of visiting a store by purchasing all your favourite products online.
Almost the entire Hermes catalog is available to be shopped online. Payment for purchases can be made using Visa, MasterCard, American Express, Discover and JCB cards. Upon payment, customers also receive an email confirmation with details to track the order. All shipping is handled through FedEx. Hermes ships to all the 50 US states. Customers from other countries can shop online on the respective country-based website.
As for shipping, customers have the option to shop online and pick the product at a store or opt for standard or overnight delivery. Freight charges depend on the product value and shipping type. Not happy with your purchase? Hermes allows customers to return and claim refund within 30 days of purchase. All products must be returned unused and in its original condition. Refunds are processed within 10 business days of receipt. Exchange of products can also be made at any of the Hermes stores.
Products that can be shopped online include shirts, pants, shorts, t-shirts, suits, swim wear, sweaters, ties, scarves, mufflers, belts, shoes, jewelry, Apple Watch Hermes, perfumes, leather bags, small leather goods, among other products. For more information or queries on store locations, online shopping, refund/cancellation, warranty, or other queries, reach the Hermes customer service.