Head Office
Trump Towers Office
(Kule 2 Kat:2 No:12, Mecidiyeköy)
34387 Istanbul
Turkey
Customer Service
Phone: 0850 252 40 00
Email: bilgi@hepsiburada.com
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About Hepsiburada
Hepsiburada is a leading Turkish e-commerce company founded in 2000. Headquartered at Istanbul, Hepsiburada operates an ecommerce store where a wide range of products such as stationery, electronics and apparel are sold. Shoppers will find more than 14 million SKU’s listed on the platform. There are 36 categories and more than 12,000 suppliers. All orders are shipped from the 100,000 m2 fulfillment center at Gebze. Each month, the website is visited by 22 million unique visitors. Part of Dogan Online, the brand is the brainchild of Hanzade Dogan Boyner.
Millions shop on the website as well as the Hepsiburada smartphone app for Android and iOS. Some of the product categories listed include computers, smartphones, televisions, electrical appliances, household appliances, furniture, home decor, lighting products, car accessories, toys, sporting goods, outdoor equipments, luggage, cameras, cosmetics, books, and music. There are also home supplies and grocery items, snacks and beverages. Whatever you can shop at a supermarket, you will find at Hepsiburada. And with just few taps, you can choose and order from an array of categories. On all these categories, you can filter products further by parameters such as price, brand and other specifications.
For quick shopping, you can use the search toolbar on the website. Also explore the homepage for bestsellers, newest arrivals and discounted. All bargain hunters can head to the Sale section where you will find a number of products with 30-50% off retail price. Purchases on Hepsiburada.com can be done using all major debit/credit cards, digital wallets and net banking. If you need to apply for credit, you can do same with a loan application.
During checkout, shoppers can choose from one of the shipping options. You have standard as well as express shipping options. Same day delivery is also available for orders placed before 2pm. Shipping costs vary according to delivery location, product size and weight. Hepsiburada also has the option of ordering items to a delivery point from where you can pick the item at your convenient time.
Not happy with your purchase? You can return the item within 14 days for full refund. Products must be returned in its original packaging. There are certain goods that do not fall under the return policy. You can read the same under the Help section. If you are a regular shopper, register for the Hepsiburada membership to get early access to discounts and exclusive campaigns.
Are you a business owner? Register as a seller on the Hepsiburada marketplace and start selling instantly. With just a few clicks you can take your products to millions of customers and expand your business faster. Registration as a seller can be done online without any cost. For complaints or queries on payment, cancellation, refund, career, or others, reach the Hepsiburada support.
