Contact BART: Find below customer service details of Bay Area Rapid Transit (BART), including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
San Francisco Bay Area Rapid Transit District
300 Lakeside Drive, 18th Floor
Oakland, CA 94612-3534
United States
Customer Service
Phone: 510-464-6000 (general)
Phone: 510-464-6841 (refunds)
Phone: 510-464-7090 (lost and found)
Phone: 510-464-7134 (complaints)
Email: [email protected] (jobs)
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About BART
Bay Area Rapid Transit (BART) is a US rapid rail system that serves San Francisco and the East Bay. Launched in the year 1972, BART currently operates 7 lines (6 rapid transit and 1 AGT) and manages close to 48 stations. Providing reliable transportation that connects San Francisco with Berkeley, Oakland, Fremont, Walnut Creek, Dublin and other cities in the East Bay, BART today has 122 route miles of track. The journeys are fulfilled by 723 rail cars. In FY18, BART served 120.6 million total trips. It averaged 414,166 trips on weekdays. Riders can know the schedule and view maps on the website. You can also track real time departures. The Trip Planner on the homepage will help riders plan their trip by inputting the starting point, destination and departure time. Track delays or any changes in service under Alerts and Advisories section. One can also download the BART app for trip planning, real time departures and advisories.
If you are new to BART, you can know connecting transit, station updates and get parking details on Station page. The BART network currently includes 12th St. Oakland City Center, 19th St. Oakland, Antioch, Balboa Park, Castro Valley, Coliseum, Concord, Downtown Berkeley, El Cerrito del Norte, Embarcadero, Fruitvale, Lake Merritt, Millbrae, North Berkeley, Oakland Intl Airport, Pittsburg, Pleasant Hill, Richmond, San Bruno, San Leandro, South San Francisco, Walnut Creek, West Dublin, 16th St Mission, 24th St Mission, Ashby, Bay Fair, Civic Center, Colma, Daly City, Dublin, El Cerrito Plaza, Fremont, Glen Park, Lafayette, MacArthur, Montgomery St, Orinda, Pittsburg Center, Powell St, Rockridge, San Francisco Intl Airport, South Hayward, Union City, Warm Springs and West Oakland.
Most BART stations offer parking facilities for daily commuters and airport travellers. There is a 24-hour weekday time limit on parking. You have daily fee parking, monthly reserved permit parking, single day and long time permit parking. You can pay by EZ Rider parking linked to Clipper Card, cash payment or by purchasing a BART blue ticket. Lost an item? You can visit BART’s Lost and Found located at the 12th St./Oakland City Center Station. As for fares, you can calculate same using the fare calculator available on the website. Most BART stations have Clipper and ticket vending machines. With a Clipper you can load a number of tickets and travel conveniently. The smart card works with most Bay Area transit operators. Other tickets include Bart Blue High Value Ticket, Green Ticket, Discount Ticket and Red Ticket. Most BART and Clipper vending machines accept credit and debit cards. Tickets can also be purchased directly from the counter. BART says riders can claim a refund for damaged ticket, malfunction of ticket vendor or ticket gate and for Blue tickets with more than $2.00 remaining value. For complaints or queries on tickets, payment, cancellation, refund, career, or others, reach the BART support.
I’ve been riding bart for many years and I’ve been generally pleased with the service. However, I’ve noticed a huge number of people not paying their fares and I can’t understand why Bart is not solving the problem. I often ride from El Cerrito Plaza to downtown Berkeley BART, and many people, who do not seem poor, jump the gates. Install higher gates? I’ve also noticed very often that people are Bringing their pets on bart and they’re definitely not service dogs.