Head Office
Heinemann Australia Pty. Ltd.
PO Box 3027
Sydney International Airport
Mascot NSW 2020
Australia
Customer Service
Phone: 1800 46 46 66 (Australia)
Phone: +61 2 9667 6800 (international)
Phone: +61 447 382 201 (tech product enquiries)
Email: service@heinemanndutyfree.com.au
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About Heinemann Australia
Heinemann Australia is a duty free store you will find at Sydney Airport, Australia. It was established in the year 2014 and boasts of seven large stores. The company has its own team of professionals leading the purchasing, logistics, HR and marketing. There is a dedicate 400 staff at floors. Heinemann Tax & Duty Free store at Sydney Airport is spread across 10,000 sq m retail space. You can shop for products such as perfumes, skin care products, make-up products, smartphones, electronics accessories, and confectionary. If you are departing Sydney, you can purchase at the shop just after exiting customs. If arriving in Sydney, it is located before customs and baggage collection. Most stores operate 5am to 10pm.
If you have a tight schedule, you can shop online and collect at store. Your product will be ready to pick as you return to Sydney. Products online can be purchased by Visa, MasterCard and American Express. If shopping in store you can use card as well as cash (currencies accepted – AUD, CAD, CNY, EUR, FJP, GBP, HKD, IDR, JPY, MYR, NZD, SGD, THB, USD). For those shopping online, note that it is exclusively for international passengers and customers can order from 30 days to 24 hours before departure. As for return policy, most items can be returned within 90 days with original purchase slip. Fashion apparel and accessories have 30 day return policy. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Heinemann Australia customer service.
