World Duty Free Office
World Duty Free Group,
Runnymede Warehouse,
Windsor Road,
Egham, Surrey, TW20 0AE UK
Customer Service
Phone: +44 (0)1784 475509 (duty free queries)
Phone: 0844 335 1801 (Heathrow airport queries)
Email: customerservices.uk@wdfg.com (duty free queries)
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About Duty Free – Heathrow Airport
The duty free shops inside London Heathrow airport and around the UK is owned and managed by World Duty Free. World Duty Free Group operates more than 550 stores in 20 countries and 102 airports across the world. In 2014, it had overall revenue of €2,406.6m. The group won Frontier Awards 2014′ “Airport Retailer of the Year – Multiple Locations”, besides other prestigious awards.
You can now order your products online and collect it at the World Duty Free shop located in the Departure Lounge after security. You can pay for your purchase after you reach the airport. Locate the Reserve & Collect pick up point to process your order. Payment can be made using Visa, Mastercard, American Express and major UK debit cards. At London Heathrow Airport, you can locate World Duty Free shops at Terminal 2, Terminal 3, Terminal 4 and Terminal 5.
If you are flying within the EU then there are no restrictions on the amount you can purchase for personal use. If you are travelling outside the EU, customs allowances do apply. If you have a second thought, you can login to your account and make changes to your order or even cancel it before departure. You will also be glad to know that you can return your item within 60 days for a replacement or refund.
Visitors can purchase from more than 15,000 products. You need to share your flight details, destination, date of travel etc to proceed with shopping on the website. Products found include perfumes, make-up kits, skincare, suncare, tanning, hair care, sunglasses, watches, jewelleries, bags, chocolates, sweets, toys, among others.
For more information or queries on store locations, online shopping, refund/cancellation, lost and found items, or others, reach the World Duty Free customer service at London Heathrow Airport.
I have come to Heathrow airport today to visit my son in America.
The service through checkout was outstanding .
I then proceeded to the duty free with a view to treating myself to sunglasses. SIDRAH who assisted me was just fabulous, she was very helpful, truthful and polite. I didn’t feel overpowered and I bought a pair a Ray-ban glasses
I flew from London Heathrow on 28th September, and bought some duty free from the most wonderful young lady called, Taljit. She went over and beyond to help me locate what i was after. Absolute credit to your store ?
Thank you Nicola kelly, flight with virgin VS302.
I travelled from London to Barcelona via Heathrow Terminal 3 and bought a Clarins product from World Duty Free. Unfortunately, I was charged twice for my product on my credit card. Please let me know who to contact to resolve this.
Dear Ma’am/Sir,
I will be travelling from Delhi to Toronto via London (Heathrow) on 26th August 2017.
I am going to Toronto for higher studies and I have a student visa of Canada (From 16 August 2017 to 30 August 2019).
I have a layover at Heathrow for 20 hours 40 minutes.
I have to change my flight from Terminal 4 (Jet airways) to Terminal 2 (Air Canada).
Do I need to get transit visa for the layover period in London ?
If yes, than can I get transit visa at Heathrow ? Or I need to get it from India then fly ?
I am looking forward to hear from you.
Thanks and regards,
Udit Gupta