Halfords Head Office
Icknield Street Drive
Washford West, Redditch
Worcestershire B98 0DE
Phone: 01527 517 601
Halfords Customer Service
Phone: +44 0345 504 53 53 (general)
Phone: +44 0800 096 4216 (Halfords Autocentre)
Phone: +44 01527 505618 (Cycle Republic)
Phone: +44 0345 504 6444 (Cycle2Work)
Phone: +44 0345 504 6444 (Bikes 4 Work)
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About Halfords
Halfords is UK’s leading cycling and motoring retailer that was established in the year 1902. The brand is split into key businesses that include Cycling products, Car Maintenance, Car Enhancement, Travel Solutions and Autocentres (car service and repair). Halfords Autocentres is in fact the largest car service network in the country. Currently, there are over 460 Halfords stores spread out across UK. In 2015, Halfords had revenue of £1,004m.
Locate a Halfords store nearest to your address here. You can also purchase your products online. While the retail stores showcase 10,000 product lines, you find more than 30,000 online.
Products that can be purchased online include bikes, bike lights, locks, turbo trainers, bike accessories, cycling clothing, parts, maintenance kits, navigation devices, stereos, speakers, engine oils, fluids, car parts, car accessories, cleaning tools, motorcycle accessories, hand tools, garden tools, travel accessories, kids toys and fitness equipments.
Under bikes you have sub categories such as Mountain Bikes, Hybrid, Classic, Road, Electric, Kids, Folding and Cyclocross. Halford’s Apollo is the most popular brand of bikes in Britain. Each product is listed with a brief overview, frame material, number of gears, wheel size and reviews. You can order your product online and collect it at select Halfords store. The Standard delivery takes 4 working days. You can also opt for a Next Day delivery.
Payment for purchases can be made using major credit or debit cards. After placing an order, you can track the status of same online. If you are not happy with your purchase, you can return same for a refund within 28 days of delivery. Items can be returned for free at any of Halfords’ stores. Navigation, DVDs, memory cards and software cannot be returned for exchange or refund. Visit the website for more details on refund policy.
Halfords offers a free six weeks service when you buy a bike in store. You dont even have to worry about assembly after purchase. A professional BikeHut team staff will help you with setting a perfectly running bike. If any repair would be needed in the future, you can visit a Halfords store where you can find several plans for puncture repair, wheel assembly, gear adjustment, brake adjustment, pedal replacement, or others. Check the offers section for some great bargains. You can get a Trade Card for exclusive deals on car parts, tools and engine oils. For more information or queries on online shopping, store locations, cancellation, refund, or others, reach the Halfords customer service via phone or email.
Hi I bought an Exodus roof rack cycle carrier from ebay about 18 months ago which has been in my garage not used until now. We are having a spring clean out and wanted to sell the cycle carried but on doing research discovered that they had been recalled as being unsafe so we are unable to sell it. When we took it into our local Halfords shop they said they could not refund or replace without a receipt. As this was some time ago and bought on ebay I do not have any receipts for it. It seams unfair that I am left out of pocket with an unsafe item that I cannot sell due to poor design/ quality control of Halfords. I would request that I be allowed to return this item either for replacement or refund as stated on the recall notice.
Yours sincerely
D Farquhar
On 24 Feb 19 I ordered though your eBay site 1L Castrol Motorcycle Brake Fluid (item 322205756529) collection at the Newport, Isle of Wight store. Collection code 1952800736. I was advised on 25 Feb 19, by both email and a call from the store, that the item was ready for collection. When I went to collect this morning (26 Feb 19), I was offered Castrol Brake Fluid Dot 4 Protector Series which was not what I’d ordered. The salesman stated that he had checked that it was to the same specification as my order but he is not in a position to offer that technical assurance. I requested a refund and the salesman processed a refund to my Paypal account. I have no problem with the service from the store but I do object to wasting my time and money (petrol) on a journey not to collect the specific item I’d ordered. Please explain why I should order from Halfords in the future!
I went to purchase two electric bikes at Halfords Newport today, during the conversation with the assistant i asked would they change the saddle on one of
The bikes,,(I wanted the saddle to be more appropriate for make use) the assistant told me he’s no problem as long as I paid for the alternative saddle.
I informed the guy, I was i tending to spend in e,less of £2000 on bikes,and he wanted me to pay for a different saddle. Which he confirmed was correct without reference to any senior staff.
My response was i will not be buying any bikes from Halfords.
Little wonder they had a poor year if this is the way they deal with potential customers
Hi there feel you need to be made aware that your standards of bike assembly leave a lot to be desired in your Tiverton branch.
As bike safety is something we are both likely to agree is very important. Hopefully this information will lead you to improve your level of service and encourage more customers to buy with confidence and keep returning.
I recently bought an almost new Apollo bike which had been assembled at your Tiverton store had to take it to an independent bike store who had to rebuild it even the handlebars had put on wrongly gears didn’t work properly and components were loose. Fair enough that’s what you get for buying second hand one of. But sadly he imforms me he’s having to rebuild your bikes on a regular basis.
This concern me having had an accident a few years back due to a bad service to my bike at the time nothing to do with you. Hate to think there’s another accident waiting to happen due to poor standard of care.