Head Office
320 Summer Street
Boston, MA 02210
United States
Customer Service
Phone: Phone: 1 800 514 1317 (US)
Phone: 0800 640 4005 (UK)
Phone: 1800 242 370 (Australia)
Phone: 0800 184 4227 (Germany)
*visit the website for other regions
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About GoToMeeting
GoToMeeting is a leading online conference and screen sharing service launched in the year 2004. Part of LogMeIn, the platform has grown to become one of the top ten SaaS services. GoToMeeting boasts of 2 million daily users and 200 million engagements each year. LogMeIn’s other products include GoToWebinar, GoToTraining, GoToAssist, Bold360, SeeIt, Xively, LastPass, LogMeIn Central, among others.
With GoToMeeting, users can connect with anyone, anywhere on a phone, tablet or PC. Users enjoy clear screen sharing, audio and video. Additionally, you can meet instantly or schedule for later. If you dint know, you can broadcast a view of your desktop to a specific application and draw attention using drawing tools. With the built-in audio, you can choose between VoIP and toll-based options at no extra charge.
You can schedule a meeting by downloading and running the GoToMeeting exe file. To join a meeting, users need to click the link in their invitation email or open the app and enter the session ID. Registered users can hold a webinar, conference, a class or presentation with up to 1000 participants. There are various pricing plans to subscribe for. The basic plan supports 10 participants, supports screen sharing, 1-Click Meetings and HD video conferencing.
Payment for GoToMeeting subscriptions can be made using Visa, MasterCard, American Express and PayPal. You can cancel the subscription any time by signing into your account. The video conferencing and collaboration solution can be tried for free for 14 days. For more information or queries on payment, cancellation, refund, technical support, or others, reach the GoToMeeting customer service.
Hosted a meeting this past Sunday and your service kicked me out as the host, after about an hour. The meeting continued for others, and I could see it, but not hear or respond. It said it was trying to reconnect me, but never did. It said if it couldn’t reconnect me, it would end the meeting in an hour. I tried logging in through a different computer as a meeting participant so that I could tell people what was happening and after a brief minute where I could communicate, it locked me out again! When the meeting ended and I went to end the meeting back on the host machine, that cleared it! Who would think you needed to “end” the meeting to be able to actively participate in it again without ending it for others? This is not the first issue we’ve had with your service. People routinely have trouble getting into the meetings and we have a lot of problems with feedback unless everyone but one person is mutted. Now that I’ve had to work with Zoom so much lately, I see that platform doesn’t have the same problems. I’m loyal, but only to a point. You need to fix this service to run the way it’s supposed to.
Hi,
Since last week, I can’t log in to GoToMeeting or GoToWebinar any more. I always get the following error message: “GoToMeeting has experienced technical difficulties. Please try again”.
I have already uninstalled and re-installed the software, but it didn’t help.
What do you advise me to do? Can you help me please?
Kind regards,
Paul Maris
WSI IC
Hello, when I host a GoToMeeting session, share my screen, and go full screen on powerpoint, my attendees can see the box on the right that controls the meeting. I also cannot see the attendees anymore (or myself) on the webcam. I’m fairly certain in the past, the webcams would show above the powerpoint and my attendees wouldn’t be able to see the meeting control box. Can you help me with this please?
Also, when I project onto another screen and I go into full screen for powerpoint, my attendees can only see my “presenter” view on my laptop and not what’s on my big screen. I’ve tried clicking every “Screen” option on the control box but nothing seems to help.
Thank you!
After connecting to live webinars a recording is send to participants. I am not receiving them. Acorn sent me the following message :-
“If you are experiencing difficulties receiving the login follow up email, and therefore can’t login. We have spoken to the webinar provider. They sends these emails. Therefore we can not help you. Individual emails are sent automatically to each registrant.
The issue is a firewall on your email which you may not even know about. Below you will find an attachment which was provided by the webinar provider. It is guidance for you to set up your email settings, should this issues exist, in order for you to receive these emails.”
Can you please explain what is interrupting my receipt of same. What changes will ensure they are sent to me. Whilst I can operate a computer, I am not electronically
educated. Can you please spell it out so the desired result is achieved ??!!!