Head Office
Pasaraya Blok M Gedung B Lt. 6,
Jalan Iskandarsyah II
No.7, RW. 2, Melawai, Kebayoran Baru,
RT.3/RW.1, Melawai, Kby. Baru,
Kota Jakarta Selatan,
Daerah Khusus Ibukota
Jakarta 12160
Support
Email: customerservice@go-jek.com (general)
Email: work@go-jek.com (career)
Phone: +6221 5025-1110 (corporate – Indonesia)
Phone: +65 3135 3135 (corporate – Singapore)
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About Gojek
Gojek is a growing Indonesian on-demand transport provider that was launched in 2010. Initially, though it started as a ride-hailing services platform, the company soon expanded into 20 other services. The Gojek app for Android and iOS was launched in 2015 with three services – GoRide, GoSend and GoMart. The tech company today serves millions of users not just in Indonesia, but across South East Asia. As of 2018, Gojek does 100+ million orders across 18+ products. It manages close to 3 million orders through the large network of 2+ million drivers. The Southeast Asian unicorn is today valued at more than $14 billion
Founded by Nadiem Makarim, Gojek operates from its headquarters at Jarkata . For an overview of the list of products and services, for transport and logistics Gojek’s key brands consist of Goride, Gocar, Gosend and Gobox. For payments, you have Gopay, Gobills, Gopoints and Paylater. For food and daily needs, there is Gofood, Gomed, Gomart, Golife, Goclean and Goauto. All these services are designed to address specific needs per customer segment.
More than 25 million users use Gojek for grocery shopping, food delivery, bill payments and booking taxi. One can choose GoRide for pickup and drop on a motorbike across 200 cities and districts in Indonesia. Input the origin, destination and choose payment by GoPay or cash. You can track as the driver will reach the pickup point for the trip. Need to comfortably travel in a four wheeler? You can book a GoCar for same. And for those who want to deliver an item to a location, the GoSend delivery service will do just that. Just input who/where you want to pick and send it to. You can also choose to pickup and deliver instantly or within 1-2 hours.
Moving a home or large items sometimes is a pain. For heavy lifting, packing and shipping, there is GoBox. You can even select the vehicle according to the size and content of the items. That is not all. Food lovers can choose GoFood to type a cuisine or restaurant to order food. There are more than 400,000 food delivery partners registered on the platform. And there is GoBills for paying various types of bills, there is GoPay to transfer money between GoPay users and cash withdrawal.
All recent transactions and orders can be viewed and managed by signing into user account. For using Gojek’s services, the company also rewards its loyal customers. The Go-Points loyalty program will enable customers to get tokens and points that can be exchange for various vouchers. For earning points, customers only need to choose GoPay as payment method for upcoming ride, shopping or food delivery.
Looking for an extra source of income? Partner with Gojek as a driver, restaurant or business partner and start monetizing through the platform. There are processes involved for registration and verification. The FAQ section on the website has details on how you can register as a partner. For complaints or queries on registration, payment, cancellation, refund, career, or others, reach the Gojek support.
