Head Office
Glovoapp23 SL
C / Pallars 85-91
Local 4, Ground Floor,
08018, Barcelona, Spain
Phone: +34 932 69 47 44
Support
Web: Support
Web: Twitterย
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About Glovo
Glovo is a growing Spanish on-demand delivery company founded in 2015. The Barcelona-based tech startup connects individuals to retailers and vendors, so ordering of food, groceries and goods can be done with just a few taps. With more than 30 million installs, Glovo claims to be one of the most downloaded delivery apps. Besides Spain, Glovo is present in 26 countries, including Kenya, Ghana, Nigeria, Uganda, Italy, Poland, Portugal, Ukraine, Bulgaria, Peru, among others. Glovo counts more than 10,000 as its employees.
There are more than 10 million active users currently on the platform. The multi-category delivery service promises deliveries in 30 minutes. You can shop from supermarkets, pharmacies, restaurants or florists. To get started, download the Glovo app for Android or iOS. After registering an account, you can input your address or set the app to use current location. You can then select from one of the categories, whether restaurant, grocery or pharmaceutical. Top restaurants featured on the homepage include McDonald’s, Pizza Hut, KFC, Burger King, Carrefour, Subway, Papa John’s and Taco Bell. If ordering from a restaurant, you can access the menu and add an item to cart. You can further customise your order and pass on instructions if needed.
Do note the discounts as well as the delivery charges revealed during checkout. For payment, you can use any major debit or credit card. Have a promo code? Apply the same during checkout. Besides ordering food or groceries, you can also use the Glovo couriers for sending an item from your location to another. The app automatically calculates the delivery costs according to the distance. You can also schedule your order for delivery at a set time. Note that disputes regarding wrong item or product quality must be directly communicated to the establishment (seller). As for cancellation, there might be a cancellation fee charged. It varies according to products. You can cancel an item before the courier accepts your request and receive full refund. If you want to change an order, simply contact your courier and pass the instructions.
Are you a regular Glovo user? Subscribe to Glovo Prime membership program to enjoy free deliveries for select stores and exclusive promotions. You can cancel the subscription anytime on your account. Glovo invites vehicle owners to register for being a Glovo courier. Once approved, you can offer your services at hours most convenient for you. You earn on each order and the amount varies on your experience and ratings. You can sign up using the form on the website. For queries or complaints on payment, delivery or others, reach the Glovo support from within the app.
Glovo Kenya doesn’t process refunds. Order was not delivered and I have been following up refund for two weeks now.
They cancel your order and then charge you a cancellation fee. It has already happened to me twice that they cancel the collection of an order according to them due to technical problems, but in any case they charge you a penalty for cancellation even if you are not the one who canceled. The first time I thought it was an isolated mistake, now I know it’s a tactic.