Appliances

Contact of Frigidaire customer service (phone, email)

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Contact Frigidaire: Find below customer service details of Frigidaire, including phone and email. Besides contact details, the page also offers a brief overview of the  company. Reach the customer service below for support, complaints or feedback.

Head Office
10200 David Taylor Drive
Charlotte, NC 28262
United States

Customer Service
Phone: 1-800-374-4432
Phone: 1-866-397-5976
Email: [email protected]
Email: [email protected] (for parts)
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About Frigidaire
Frigidaire is an American consumer and commercial appliances brand founded as Guardian Frigerator in 1918. The company, headquartered at Charlotte, North Carolina, operates as a subsidiary of Electrolux. Products manufactured and sold include refrigerators, ranges, dishwashers, microwaves, freezers, cooktops-stovetops, wall ovens, hoods, disposers, coffee makers, blenders, washers, dryers, air conditioners and accessories. The company claims many firsts, like the electric self-contained refrigerator, home food freezer, room air conditioner and 30″ electric range.

Individuals looking to purchase Frigidaire products can locate a store nearest to address on the website. You can search for stores by city or zip code. Purchases can also be done on the website. The Special Offers section is where you need to head if you enjoy discount shopping. As for product categories, you have refrigerators (french-door, side-by-side, top-freezer, single door, compact), ranges (induction, gas, electric), dishwashers, microwaves (over-the-range, built-in, countertop), freezers, cooktops, wall ovens, hoods, warmer drawers, disposers, blenders, washers, dryers, laundry centers, air conditioners (window mounted, built-in, portable, ductless split), and air purifiers.

The product pages contain detailed description, along with specifications and features. Also find reviews left by other users on their experience with the model. There are guides and manuals you can download for help with usage. The Owner Support section has links for key services. If you have purchased a new product, register same on the website to keep track of purchase, warranty and repair. The FAQ section page answers some of the top questions users have asked.

As for service and repair, if your product is still under warranty, you can reach the customer support for repair or replacement of your faulty part. You can search a service center on the website by zip code and product type. If your warranty has expired, purchase a protection plan for up to three full years. The extended manufacturer’s warranty will give you access to specialized parts and service, in addition to factory-trained experts who will visit your premises. If your product cant be repaired, a brand new product will be handed to you.

Frigidaire suggests users to purchase genuine parts for replacement. You can find refrigerator accessories, cooking accessories, dishwasher accessories and freezer accessories on the website. You can further buy water/air filters and even buy replacement parts for refrigerator, range, dishwasher or air conditioner. Parts can be purchased online using Visa, MasterCard, Discover and PayPal. Most in-stock items are shipped within 24 hours. As for the return policy, customers can return or exchange an item within 90 days after receipt. Items must be returned unopened and in original packaging. Electrical parts have a 30 day return policy. For more information or queries on payment, refund, cancellation, warranty, repair/service, or others, reach the Frigidaire support.

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4 Comments

  1. Pam J Stockman Reply

    Horrible customer service. Bought a freezer May 2020–has stopped working 3 times. First time diagnosed, new parts ordered–put in only to stop working after a couple of days after putting food in. Next service call–same problem but had to refer to A&E service department. Still no working freezer. November 5th, new service person–guess what need new parts. Parts supposed to arrive in around 2 weeks to my house. Never showed up. Called several times to the wait forever service line-Rosa to call me back–never heard from her. Called next day and got Jamal–guess what after an hour on the phone with him–no parts had been ordered. He finally figured out what was needed and ordered only to be told another 7-10 days, after becoming upset and asking numerous times to speak to a supervisor (OF WHICH i WAS NEVER ALLOWED) He offered me a letter for free service parts HAHAHA–then put a rush on the parts. I will never buy a FRIGIDAIRE APPLIANCE. I need a new freezer, not one that can not be trusted. Guess what parts may be here next week, the day before Thanksgiving–like I would get someone to work on it then. Don”t even have a place to put a turkey anyway.

  2. Worst customer service ever! I called today to see if they could send me the plastic plate that goes behind the freezer where the electric cord comes out. It never came with my new freezer that I just bought online last week through Target. They said NO and to return it back to Target which was delivered here through UPS because it was too large to fit in my car. Really??!! – return a 70 pound item which I had already filled with product over the weekend! I even asked to speak with a supervisor and she hung up on me – she didn’t care for my language!

  3. Cynthia Hatchett Reply

    THE WORSE CUSTOMER SERVICE EVER!!!!
    For several months I have looked at wires hanging out on top of my refrigerator the wires are burned out I was told I need a new appliance since the refrigerator is less than a year old and has been serviced three times ( ice maker). I have been told by Olivia the tech dept would send a final declaration, Jackie said a consent was needed to ship, Keia said a RSV17 was placed, Genia said it was shipped to Home Express I called tgem it was not there I have also talked to Jackie, Zack, Janice and Genia again I have more to do tgan hold the line 20-30 minutes each call. THIS IS TOO MUCH!! FFSS2615TPO I need an upgrade for my time.

  4. monica jones Reply

    I own Frigidaire dehumidifier model fad504DUD. I am concerned because it NEVER shuts off in spite of lowering the humidity settings. The filter is clean. I am afraid to leave the house when it is running for fear of it overheating and causing a fire. The serial number is kn14689595. Please advise. This is the second Frigidaire unit I have had and did not have this issue with it or any other unit I have owned.

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