Head Office
Ford Motor Company,
Simon Vermooten Rd
Waltloo, Pretoria
Customer Service
Phone: 0860 011 022 (general)
Phone: 0861 150 250 (roadside assistance)
Email: fordcrc2@ford.com
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About Ford South Africa
Ford is an American car maker headquartered in Dearborn, Michigan, and with operations globally. The automaker began in South Africa as early as 1923 when it was assembling Model T cars from its Port Elizabeth facility. If looking to purchase a Ford vehicle, you can locate a dealer nearest to your address on the website. You can further download an e-brochure or request a test drive right on the webpage.
Currently, Ford’s range of models available in the South African market include Figo, Fiesta, Focus, Fiesta ST, Fusion, Focus ST, Focus RS, Mustang, EcoSport, Kuga, Everest, Ranger, Transit Connect, Tourneo Custom and Tourneo Bus. If you need financing for your first vehicle, the Ford Credit is just for you. It contains a number of financing options that allow you to pay through installment.
Ford owners enjoy 3 year Roadside Assistance. It covers break down, flat tyre, key lock out, fuel, or towing your vehicle to nearest dealer. The service is available round-the-clock 365 days a year. Regular servicing and general vehicle maintenance is offered at authorized service centers. The Genuine Ford Parts purchased and fitted carry a 12 months warranty. For more information or queries on dealer locations, payment, service center, parts, roadside assistance, or others, reach the Ford South Africa customer service.
Worst customer service ever. I am disappointed at how Ford care less about their clients. This is the 4th week after my car was taken in after it just died. No damage report or Quote has been given to date .I keep being told that they can’t give any report unless they are sure of what’s wrong with the car. I find it ridiculous that the diagnosis is taking forever. They have no service charter,when I ask for one, and reason given is that they don’t know what’s wrong. At times I get told the person who is supposed to check the car went on training, and who ever is available is busy. You get promised feedback but it never comes. I even got told that Ford Alberton is not accountable to the Service charter of Ford SA.
I have purchased a Ford Ecosport 2019 model with 18 000km from Gys Pitzer Motors Silverlakes in November 2020
I have not found any joy in this vehicle, there is a spanner light that goes on every now and then with a “See manual” error since December 2020 (a month later) every time this happened I cannot drive the car any further, because the car wont accelerate. I would have to pullover on the side of the road and switch off the engine, then switch it back on for the light to go off and the car to be able to move. After all that, I would be able to drive for some time but it would do the same thing again at any given time. The basic job of car is take me from location to another, but it seems something so basic is a struggle for this particular vehicle.
I have contacted the dealer with this issue and they have advised that the vehicle is still under warranty/service plan and that I should take it to a Ford branch. I managed to take it to Ford Silverlakes and they did some tests and told me it should be fine, shortly after that the same light and error message came one. I was advised to bring it back, I have taken it to Ford Silverlakes for about four (4) times and for a service and the one time they replaced a sensor, all records of this are attached. Later the car showed an Engine light, I had to stop and call my insurance to come tow the vehicle as I know its not safe to drive the car with such an error message displayed. The vehicle was soon taken to Aurania Ford Silverton branch, thinking a different branch could be able to solve this issue. The car still gave me the same spanner light and error message a few days after they worked on it.
This issue is still not resolved and it’s only getting worse by the day, I am finding the Ford experience very unpleasant and I feel my life is at risk because I have to now and again stop on the side of the road to clear this error! I believe you are all aware of the crime rate in our country South Africa and how women are raped and killed daily, as a woman I feel unsafe, but more at risk with this car problem. I cannot go anywhere with this car and it has come to a point where I feel I am not getting my money’s worth, but yet I still pay for this troublesome car monthly.
I cannot go on holiday, I cannot visit family or go to work, I don’t see what I am paying for. The fact that this car has not even reached 40 000km but has so many issues really makes me question the brand. It has come to a point where driving this car is completely unpleasant, it is a total inconvenience, if this is what Ford Motor Company manufactures, I would not recommend it to any one or consider it again. This vehicle should not have left the factory or be sold, did it meet the quality control and safety regulations standard set?? Because all this shows there is something very wrong with the engine as a whole. I am tired of going back and forth to the branches trying to get this resolved.
Fury Ford Sandton – Worst Customer Service Ever Experienced
It was the 1st time buying a Ford. I bought a new Ranger some time ago from Fury Ford in Sandton and I must say I am disappointed. Here are a few of the issues I had with this new vehicle from Fury Ford Sandton:
1. It took them 10 months to fasten the bolts on the sports bar(‘rollbar’) on the back.
2. Took 10 months to re-align the side steps. It was still not the same as the driver’s side. Don’t know what they did. One was fitted skew. There was a big gap between the step and body. It was still not as it should be comparing it to the driver’s side. It took them 10 months to call me back after I took delivery of the vehicle.
10 months!!!
3. I bought bonnet guard and light covers which Fury ford sandton fitted. They scratched both lights on top. It was scratched on two places on both lights. These scratches were in the area where the clip attach to the light. The other scratch was not even close to the clip on the light. One can see it was scratched with a screwdriver or something sharp. On the one light you could see the scratch when the bonnet was closed. This is the kind of workmanship you can expect from them. I removed these light covers numerous times to clean underneath. I removed it without scratching anything. The scratching was done on purpose or by someone who does not know how to use tools.
4. When signing for the vehicle the finance manager told me about extra add on products e.g., retrenchment cover. I explicitly asked him how many instalments the retrenchment policy would cover if I were to claim. I asked him for the policy wording to read through. He said there are no paperwork and I sign it electronic. He told me cover is for 6 months. And the only time I can add it was when I sign for the bakkie. I later claimed on this policy and the underwriter told me its only 3 months cover only.
5. I had electrical problems which left me stranded. No lights, no indicators, speedo etc, the whole instrumentation panel was not working. I took it to a Ford dealer in the westrand to get sorted. Few weeks afterwards I realised they broke off the plastic hooks that hold clips on the panel door that gives you access to the electrical parts under to the steering wheel. The panel kept falling out, because of the broken hooks. It was to late to take it back and tell them. So, I left it and sorted it myself just so it stays in place.
6. Servicing the vehicle at the same ford dealer in the westrand they threw away the clips that hold the rubber carpet at the driver’s side in place . I went to them they said they will replace it. Weeks later I have not heard from them, I called them to ask about the clips, they said they will order it again and let me know. So, they clearly forgot. I eventually received them, and they did not fit as original ones, they also looked different. Carpet kept moving. Did not stay fastened down on the floor as before with old clips.
7. Servicing the vehicle annually and not 15000kn interval, the Ford dealership had to replace 3 glow-plugs and some seal on the gearbox. They had to keep it there overnight. These repairs had to be done on a new car I bought that did not even have 30 000km on it at the time.
I was fortunate enough to have bought 3 new vehicles before and this experience with Ford(1st time buyer) is by far the worst I have ever had. How can you give a client a vehicle when you can see the side steps are skew? There is a rattle when driving from the loose bolt on sport bar. I decided to get rid of the vehicle since the warranty was going to expire soon. Who knows what else will go next? I have never had so many issues(mechanical, electrical, and bad service) with a new vehicle ever. I don’t understand how you train people to break things and force it in and not replace it. The panel is not that hard to remove but with the hooks broken they forced it in to keep it in place.
The sales lady at Fury Ford sandton told me she believes that Ford is the better bakkie looking at my other options. I can honestly say it is not the better option. Don’t know how a “new” car can have so many issues. Poor customer service is one thing. Mechanical and electrical issues on a bakkie that has not even done 30 000km is another. What will go wrong next. Maybe that’s why they gave it to me on a “special” as I was interested in another model at the time. If only I knew then.
You lost a customer. I will never buy Ford again.
Very disappointed.
C.
We bought a 2014 Ford Tourneo Custom at Halfway Ford Goodwood during October of 2020. Since we have taken delivery of the vehicle we had to replace a pype/cable on the clutch/clutch pedal, the turbo, the coolant hose and then the thermostat that was leaking. All of this in stints over the 10 months.
Two week ago Friday when my wife dropped off the kids at school, the vehicle was “dead” when she wanted to start it to drive to work. We got the vehicle home and I took it to Eastern Cape Motors Ford the next Monday. After inspection, it was found that both batteries had to be replaced. Over and above that, we had to replace both front and rear break pads, as well as the rear brake discs, which I understand is wear and tare. All of this is going to cost me R14 000.
I was then later informed that the alternator is faulty and also needs to be replaced, at a cost of R11 000.
As I have said before, it was never my intention to buy this vehicle, not even owning it for a year and sitting with all these frustrations, expenses and time wasted.
For the last week I again had to drop off and picked our 3 kids at school, then drop off and pick up my wife at work, all of this with 1 vehicle. With the alternator having to be replaced, it will be almost another week added to this week. During April/May of this year, we sat with the same situation for an entire month.
In short, we have owned the Tourneo for only 10 months, of which 2 months (collectively) we had to pay the monthly installments without having the use of the vehicle. It has just been the one issue after the other. Disrupting our lives and work situation.
Even though Halfway Ford Goodwood did assist with the repairs, it was not as though they had to incur a lot of costs, as most of the replaced items was covered by the warranty I had to pay for.
Over and above the above issues with the dealer, Ford SA (part of one of the biggest International brands) is useless to say the least. When reaching out to them, they did nothing to assist. There is no way to escalate a complaint and all they do is convey the messages from the dealer which the dealer informed me of in any event.
Apart from the Tourneo, I also own a Ranger, but these will be my last Ford vehicles. Ford has scared me for life and it is a real pity, as I was an avid Ford Fan.
April 2021 I bought a ford figo 2020 and boy am I disappointed. This car dont have nice feathers. The figo still have a key to lock and unlock the doors I mean really..no megs on the wheels,no alarm system. Seats dont adjust to a point were feel comfortable. No indication /warning to put on seatbelts. This is 2021 for crying out loud!Technology of the ford figo 2020 vct ambient is terrible!
I bought Ford Ecosport and changed it to Ford Kuga because it was giving me problems of engine light. I changed Ford Kuga to Ford Ranger with the same problem in June 2019. The Ranger is currently giving me problem of an injector which must be changed for the third time. This morning I had a breakdown at M1 going to attend classes at Wits with the same injector and my car had to be towed to Ford Eagle in Bramley. When I asked for loaner vehicle they say they don’t have it there are lot of people waiting for loan cars but there are lot of cars outside. I am frustrated because I have to travel between Pretoria and Wits with an Uber which comes at extra costs.
I am very disappointed with Ford and I will not advice any friend or family member to go for Ford. What I receive now is humiliation and insults from on of the service consultants.
Ford Allan Josh sevice centre Wonderboom Pretoria costing customers unnecessary money and every time its not their fault. I need urgent reply to put my total complaint to them. Since January 2021 that they serviced my Ford Ranger, I had to return my car 3 times and every time costing me money that were caused by something they did wrong but don’t want to acknowledge it. Very bad service
I own a 2020 ford ranger 2.2 diesel. First service i had a glow plug light. After complaining of slightv smoking during start-up, ford did a software update on my second 30000km service. After this sw update my van no longer shows the glow plug light on the dashboard. Ford is insisting that this bakkie does not come with a glow plug light on this model even though i saw it prior to my 30k service. Maybe someone can please explain to me how this is possible
My Ford Mustang was booked in for a service at Ford William Nicol in December 2020. The cars brakes had been replaced, but after the service the car was misfiring and shortly after the engine light had come on. I booked it back for a service and when it came back the engine light had come on a again and the water was now leaking.
My car had cosmetic damage to the bumper which happened in May 2020. I used the car since then and I had no issues with it. The Technician at Ford William Nicol, has now made the assumption that because of the bumper damage which is pure cosmetic damage is the cause of the issue, he then went to say that the radiator seems to be abit newer than the other parts so I went to a backdoor mechanic to replace it. I am disgusted with the level of service and with the accusation and as a result they do not want to sort it out using either the motorplan/warranty to sort it out but instead want me to pay for something which I did cause, indirectly they have said that this is my fault.
My car has been sitting there close to two weeks. Everytime I have asked for a statement saying that above I have not recieved it. I have not received any statement for any service done.
Mind you that all these problems have arised after my car went in for a service, prior to that I have not experienced any problems with the car.
I regret buying a Ford Mustang. My car plugs were replaced in May 2020 when the car was in for a service, last week I get an engine light , then I booked the car in with Joburg Ford… took my car in today… such a poor service I got, firstly they wanted me to pay for new plugs as the car is misfiring but the plugs replaced in May are still under 1 year warranty ????. Service adviser doesn’t update me and they just decided to keep my car and forget about me… I’m patiently waiting to be picked up from work , dololo. After throwing a tantrum then a driver picks me up at 16:45 … my car is still misfiring , now there’s an “engine” issue all of sudden… Service manager impossible to get through to… I’m so annoyed and frustrated
I bought Ford ranger 10 months ago and it already giving me problems. It got a with gearbox sothe car stopped at the middle of nowhere I called breakdown and took the car to Ford at Pietermaritzburg. We arrived there at 3:30. They helped me opened the job card and show me my service adviser. So when I ask for a cartercy car they told me they dnt have cars whereas I saw almost 10 loaner cars in the yard. So one the workers told me that if you need a car here you need to fight with the service manager otherwise you not going to get it. I ask to speak to a manager and he refuse to speak to me and the other guy to tell me that he is not going to give me a car. It was late, raining, stranded. He closed his office and that was it. Any advice I want to bring back this car, I don’t want anything to do with Barloworld Ford.
I purchased a Ford Focus ST1 at Barloworld Ford Pietermaritzburg in July 2020. We reside in Cape Town so had the vehicle couriered down from Pietermaritzburg, took delivery at Barloworld Ford N1on 23rd July 2020. Had to sign documents which was then sent back up to Pietermaritzburg. I kept asking for the documents and number plates but nothing. Then about half way into October 2020, Marinda Basson from the Pietermaritzburg, informed me, that the docs and number plates was on it’s way. That was three weeks ago and still nothing. On the 02nd November 2020, Marinda informed me, I now had to take the vehicle and get a roadworthy certificate for me to get the documents and number plates, as the roadworthy certificate has expired. Why then tell me, a month ago, the docs and number plates was on the way when, this was not the case. I had to pay for the roadworthy certificate again when I have already paid for this which is included in the delivery fee (R 3 850.00) on the invoice presented for payment. I am absolutely “gobsmacked”, as I paid for the vehicle to be delivered to Cape Town from Pietermaritzburg out of my own pocket, including the insurance cover. The number plates fitted to the vehicle still probable belongs to the previous owner! Who knows. Trying to get any joy from Marinda is like trying to pull teeth from a chicken. I am posting here hoping that someone will end this nightmare for me. I am a firm believer and work hard in my business, to keep my clients for a life time not as once off deal. Guess the joke is on me, as I have bought five Ford vehicles for my business. Such a pity such poor service impacts Ford. Toyota looks like a better option for my fleet going forward
On the 17th of September 2020, I serviced my Ford eco-boost titanium at Ford Kuilsriver. On the 19 of October 2020 my ford stopped in the middle of the highway (Working from home, hardly driving my vehicle). My insurance ended up towing my ford to Ford Tygervalley. Ford Tygervalley informed me my ford had an Engine problem. My ford is a 2013 model and barely 7 years old!!! How is this acceptable? When I arrived at Tygervalley I felt as if I was intruding, No customer service etiquette from staff. Instead I was forced to call my insurance as they kept asking for a form before my vehicle can be booked in only to discover 30minutes later it is the tow truck receipt. I have received bad service from both Ford Kuilsriver and Ford Tygervalley. I do not understand how no one picked up an error with my engine when my vehicle was serviced at Ford Kuilsriver, was there no compression checks done on my vehicle? Perhaps a warning from the service department to alert me my engine is nearing its life span. BAD SERVICE, BAD BRAND AND OVERALL BAD EXPERIENCE WITH FORD.
I was in the market for purchasing a double cab pick-up and through reference by Mr Andre Maritz of CWL, I contacted Ford Malmesbury, as a reputable dealership, on 2020-07-17 with regards to a 2016 Ford Ranger 3.2 XLT Double Cab that was for sale, hereinafter referred to as “vehicle”. I spoke to Mr Rikus Meissenheimer, Ford Sales Executive, with contact number 0721941145, hereinafter referred to as “consultant” who informed that he will come to my residence to show me the vehicle.
On 2020-07-20 at 12:30, the consultant arrived at my residence with the vehicle. I test drove the vehicle and did a quick inspection on the vehicle. The vehicle at the time of inspection was in the sun, thus I could not see anything wrong at that stage. I explained to the consultant that my conditions of purchase includes that the vehicle must have no prior accident damage or body repairs, that it should contain a full service history, and that I must be the second owner of the vehicle. The consultant confirmed that the only work that was done on the vehicle was that the windscreen was replaced due to stone chip damage and that I will be the second owner. He further explained that the vehicle was traded in for a new vehicle by the original owner and that it has a full service history with Ford. Based on the latter information I informed the consultant that we can proceed with the sale.
On 2020-07-23 at 15:40 I signed the contract with Ford Credit and took possession of the vehicle. At delivery of the vehicle, I also asked the consultant about the smash and grab pealing and bubbling on the windows of the vehicle and canopy in which he replied that I must leave the vehicle in the sun and that it will go away. That same evening I pulled the vehicle into the garage and discovered under the fluorescent lights that there is multiple dents on the tailgate of the vehicle, that the driver’s side front door had multiple “ripple” damage to it, and that there was a small dent on the passenger back door. I also noticed that one service was not stamped in the warranty booklet of the vehicle. There was also a severe squeaking sound coming from the lower back leaf springs of the vehicle. I contacted Mr Hein Louw, Used Car Sales Manager of Action Ford Malmesbury with telephone number 0828214318, the following morning 2020-07-24 at 09:30 and explained to him my observations. Mr Hein Louw informed that I must understand that it is a 2016 model, but nevertheless accommodated me by having the vehicle booked in for repairs. Mr Louw then referred to matter to the consultant for further intervention. I wrote down everything that needs to repaired and even circled the damages physically on the vehicle which I noticed. The consultant then arranged for the vehicle to be collected which was done on 2020-08-03 at 10:19. In this time I had numerous “whatsapp” conversations with the consultant in which he said that the vehicle is booked in at “Sentraal Bakwerke” in Malmesbury and that everything of concern, as indicated on my paper, will be repaired. (All whatsapp conversations as confirmation hereof is available on request).
The vehicle was returned to me on 2020-08-14, 11 days after it was collected. Upon inspecting the vehicle I noticed that the tailgate was repaired satisfactory and that the service book has been stamped by Novel Ford Paarl. The driver front door however was not repaired as well as the small dent on the passenger back door and the squeak sound was also still there. The smash and grab film was also not repaired. I immediately contacted the consultant, who informed that they did fix and polish the door and that they could not find any squeak sound. I then sent him a voice note on whatsapp in which the squeak sound can clearly be heard. His reply was that I must bring the vehicle to Action Ford Malmesbury to have it looked at, this after the fact that the consultant informed that the matters of concern received attention and was repaired.
I decided to take the vehicle to an independent insurance approved vehicle accident assessor at Scratch & Dent Express, Parow on 2020-08-24 at 10:00 to find out what type of damage is located on the driver front door. The assessor informed and showed me that the vehicle had indeed accident damage and that body filler was used to repair it and that the job was not done according to standards, hence why the ripple effect can be seen. He also indicated that there was a colour difference between the two doors and that the spray work failed to blend the colour. Thus, the vehicle had accident damage to which the consultant denied that the vehicle had any accident damage. I then contacted the original owner of the vehicle, Mr Jannie Engelbrecht, who informed that he never traded the vehicle in at Action Ford Malmesbury. He explained that the vehicle was traded in by him at Boland Isuzu in Paarl in 2018. I then contacted Boland Isuzu and spoke to Mariette, who informed that the vehicle was again sold in the trade to which Auto Nantes in Paarl purchased the vehicle. Auto Nantes then sold the vehicle again to Mr Jannie Van Der Merwe with telephone number 0711799881. I then contacted Mr Van Der Merwe who confirmed the latter purchase and that he traded the vehicle in at Action Ford Malmesbury. Thus, this equated that I was not the second owner as disclosed by the consultant. I then immediately contacted the consultant with regards to disclosing falsified information to me as a pre-condition of sale, in which he replied that he is “sorry”.
I contacted the ombudsman and explained the above mentioned circumstances. He advised that I do have a case of furtherance and that I must lodge a complaint with their office. I have lodged a complaint with the Motor Industry Ombudsman of South Africa with case reference number 367144. The case was registered due to the falsified disclosure given by the consultant as a pre-condition of sale which is in contravention with the Consumer Protection Act 68 of 2008. The conditions in the Consumer Protection Act 68 of 2008 states that of “reasonability, fairness and disclosure”. In this context the latter conditions were not met.
I purchased a new Ranger Wildtrak 2.0 Bi Turbo from Ford Bruma, in May 2019. On a few occasions I did see smoke come out of the rear exhaust system and also get a oil smell in the morning when the vehicle is switched on. Vehicle went in for the 1st 10.000 km service at another dealership and I was told that the Injectors need to be replaced and this was done, since then the vehicle has a vibration when driving. Took the car in to Ford Bruma after a few challenges and this was for me requesting a loan vehicle. Vehicle was there for 2 weeks and I collect and drive, exactly the same problem. went back the following week and dropped the vehicle. After a week I collect and still the same issue. They also replaced a faulty sensor on the front bumper that used to beep most of the time even if you are not close to an object or vehicle. The very same day the senor was replaced the service manager drives the car and the sensor just beeps. I have been trying in the last 2-3 weeks to get the vehicle booked in to have these issues resolved, after a few phone calls no one gets back to me.
I am told that the service manager has authority to organise a loan vehicle, he just don’t call back, I informed the service advisor that I will be contacting Ford SA to complain and she was very OK with that, even told me where to locate details for Ford SA. The service levels from Ford Bruma is a shocker, one will expect better considering one has spent just over R500k on a new vehicle and no one at Ford Bruma cares. I am begging this dealership to sort the vehicle out and I continue to go around in circles, NOT again will I purchase a FORD! Eventually when the vehicle is sorted for the final time, it will be sold! I really expect better and Ford is not going to do it!
Service at Ford Bruma sucks and I am not impressed!