Head Office
Ford Motor Company,
Simon Vermooten Rd
Waltloo, Pretoria
Customer Service
Phone: 0860 011 022 (general)
Phone: 0861 150 250 (roadside assistance)
Email: fordcrc2@ford.com
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About Ford South Africa
Ford is an American car maker headquartered in Dearborn, Michigan, and with operations globally. The automaker began in South Africa as early as 1923 when it was assembling Model T cars from its Port Elizabeth facility. If looking to purchase a Ford vehicle, you can locate a dealer nearest to your address on the website. You can further download an e-brochure or request a test drive right on the webpage.
Currently, Ford’s range of models available in the South African market include Figo, Fiesta, Focus, Fiesta ST, Fusion, Focus ST, Focus RS, Mustang, EcoSport, Kuga, Everest, Ranger, Transit Connect, Tourneo Custom and Tourneo Bus. If you need financing for your first vehicle, the Ford Credit is just for you. It contains a number of financing options that allow you to pay through installment.
Ford owners enjoy 3 year Roadside Assistance. It covers break down, flat tyre, key lock out, fuel, or towing your vehicle to nearest dealer. The service is available round-the-clock 365 days a year. Regular servicing and general vehicle maintenance is offered at authorized service centers. The Genuine Ford Parts purchased and fitted carry a 12 months warranty. For more information or queries on dealer locations, payment, service center, parts, roadside assistance, or others, reach the Ford South Africa customer service.
Hello. I took my ford kuga with a water leaking on the engine at makhado action Ford on the 20th march 2020. Since today I’m still waiting for a day forward about how they gonna fixed it. When I went straight to dealership, they told me that they have put a claim for a repair but there is no response from ford warranty. When I tried to contact customer care, they always promised me that the person who is responsible to my case will contact me. What bothered me most is that I’m the one who keep contacting them in order to get information. Even the person who said to be the one responsible to my complain, never contacted me even a single day. Pls just help as I need the car very urgent as I’m struggling to go to work.
I drive a ford fiesta, 2012 model. It is out of service so I pay cash, I have call newcastle ford 3 times, for the 3 times, I am promised that they would get back to me with the quotation and they never do. I first spoke to a white lady at the service department and 2 times to a Zulu guy also at the service department. They both never got back to me. Days would pass, weeks and months. The car service was due in December, last year. I am really disappointed on the service I have received and definitely will never again will I buy a car at Ford Newcastle. They do not value their customers.
Good afternoon Ford customer care
Trust you are well and that you are in a position to escalate this matter of urgency.
I’m Caroline Mashabela, a person who is living with disability wheelchair bound (paraplegic). I raised a complaint about my car, Ford focus 2012 model (HX 81 HR GP) , I took it in 02 December 2019 to the dealership at Randfontein with the problem of engine mulfuction. Then they took the car to the Auto electrician they said no problem was found, after that they came up with plan B, by doing a new key, as they suspect that the car has memory problem, it was at the beginning of January and they promised that it will take 3 days to one week but even today I did not hear anything from them, when we call they said they have the problem of Ford server, till date they did not get back to me.
As a disabled person I have a problem with transport for going to work, my life is in danger. Can you please please help me with this matter, I’m asking Ford South Africa to intervene because I’m not happy with the service, moreover lack of communication and follow up. I’m the one who is calling them but no help. This is totally disappointing and it’s disturbing. I will be happy if this matter is taken into consideration ASAP.
Kind regards
Caroline
Good day,
Two weeks ago i took my Ford Ranger for service at Barloworld Ford Tygervalley. I ask them to check something on my suspension as it was making a noise. The vehicle was there the whole and i only collected the vehicle the next morning. Upon receiving my vehicle I was told that they could not check my suspension because they were too busy. I was told by the service advisor that they need to re-book my vehicle and I said yes. Today, 18/02/2020 I took my vehicle ,all the way from Darling. The vehicle was booked in, i left only to receive a call almost a hour later saying that i need to authorise the inspection and that there is a authorisation fee that i need to pay..
The service advisor did not tell me that when the vehicle was booked a couple of weeks ago. This morning told no-one told me about the fee.
This is poor service, poor communication and I’m very disapointed with Barloworld Ford Tygervalley.
I’m a Ranger lover, this is my second one but is services like this that makes a man change brands.
Never again will i make use of Barloworld Ford Tygervalley.
Kind regards,
Good afternoon
We took delivery of our new Ford Everest 2.0Bit XLT 4×4 a week ago. I have only had the opportunity to drive the car last night at nighttime and came to realize that the Dim lights are a major safety hazard.
I would like to know if the car should go back to the dealer to get the headlights sorted or are we allowed to replace the globes with LED? You cannot drive with this car at night time and we are planning a trip in December. There is no way that we can drive at nighttime on a road you are not familiar with. We did not have this issue with our 2015 Ranger.
I really need URGENT assistance from Ford SA in this regard as this is not acceptable form a R700 000 SUV.
Hi I have purchased ford ECO sport 5 years ago and I have changed the engine 3 times and Ford still cant explain as to why this has happened. It is very painful has I had already paid off the car and I am sitting with a potential engine failure in the coming months . I have taken extended warranty but this does not sit well with me as these cheap engines can give up any time. I have just put a new engine in June and I am still awaiting for CMH Durban to give me the engine clearance papers and the service assistance assisting me has left his job. The service manager is never on site or refuses to answer his phone.
Any idea what I can do before I seek legal assistance.
I have a complaint for Joburg City Ford, 93 Carr St, Johannesburg, 2000. We confirmed a booking for my vehicle service (Ford Eco Sport) 80 000km – on Monday 23 September – and got a booking for Saturday 28 September at 08h00. On Friday we received an SMS confirmation at 10h00 reminding us of the booking. On Friday at 16h40 my husband receives a call from the dealership informing us that they do not have filters hence we won’t be able to take our vehicle for service on Friday. My husband tried to contact the dealer service manager but could not get him. He lodged a complaint and a gentleman called him (unfortunately he is unable to remember the name) he apologized for the inconvience and was going to get the manager to call, to date we are waiting the manager of the service department to call. This is rather inconvenient and unacceptable – how can the dealership only realise at 16h40 that they don’t have parts to service my vehicle? Why then did we receive a message confirmation at 10h00? The reason my vehicle was booked on a weekend, as I use my vehicle to travel to work, and am not very close to the dealership. This was dealt very unprofessionally with not regard to the inconvenience Ford would cause with to the customer. And to add to this, the manager who should take responsibility for this has not had the decency to call us? Is this the level of service we get from Ford?
My wife bought the new Ford Ecosport Titanuim 1.0 2019 model one month ago and we found out that the petrol cap does nor lock even if the vehicle is locked. The dealer said that the vehicle comes out like that and there is nothing to do about it.
What can we do about it?
Thank you
I have a 2005 Ford Fiesta. We discovered that it has a water leak
We contacted our Middelburg Ford dealer today just to be told by the service department that they do not repair any Ford cars older than 2010. They were not even interested in looking at the car
We couldn’t believe this and phoned the service manager and was told by him that Ford is not interested in helping us at all
Ford Middelburg recently changed my timing belt with no issues regarding how old the car was
We are really disappointed in Ford. We are loyal customers that own two Ford models
We thought that Ford would be the best to look after my Fiesta. My car is in a very good condition and are very well looked after. This doesn’t boost confidence in the Ford brand at all
What if I need there service in future?
This will definitely effect our choice in buying a car in future
I am looking for the contact details for the (a) Ombudsman that would deal with Ford complaints and (b) Ford head office. I am looking for a department that would actually take note of the complaints and do something about it. If anyone can email info to me if you have it, please. Ford… Shame on you for selling cars with all the problems, and not recalling them. Thank you
I bought a new 3.2XLT. After 3 months while washing the car, I noticed that tbe spare wheel was marked, and noticed that it got a puncture. I went to the dealer as we did not check underneath and we did not agree. The only evidence I have is that the spare wheel was never moved from the car as the keys are always with me. I couldn’t have noticed this until the day I get a punch
HI Customer service,
I want to know if I install a nudge bar on my ford ranger that is still under warranty,will it affect the warranty ?Can I buy and have it installed with anyone who is selling or must it be bought and installed at a ford dealership?
Regards
Walter
To Ford Customer Service ( Tel 0860 011 022)
Simply put, I have lodged a Matter on the 01/04/2019 with reference to a Manufacturers Defect and to date (18/04/2019), this is is still unresolved. Not only is that Matter pending, the lack of communication and follow up with the Client being me is non existent, I have made more calls to Ford Customer Care and Ford Kempton than the other way around.
Whilst this remains pending, I’m placing on record that the M/V is currently parked at my Premises and its seems like I have no options but to drive from Johannesburg to Durban with the defective issue.
Totally disappointing.
Hi Ford,
Today I took my 2017 Ford fiesta in for its 60k km service to the very same dealership I took it to (Casseys Ford dealership in benoni) for 40k km service. They telling me now that I need to pay over 2K for a coolant pipe because it’s shading off and might burst at anytime and mess up my engine. I have never bumped anything and I asked them why they didn’t pick this up during the previous service . The owner told me it’s my problem and that I caused the wear off on a coolant pipe. I am an engineer and now I’m being told lies because I am a black female. Even after I explained my frustration of driving a full year at risk, he said my life was never at risk. When a coolant pipe burst it will cause the engine to over heat and might even lead to combustion of my car. So just because I’m black I’m being told my life is worth nothing. So the dealership didn’t wanna fix it last year, they waited till my car was out of the service plan to tell me because they didn’t wanna incurr the costs. Furthermore an incompetent technician who should have done prevenetative maintenance on my car is being protected for putting my life at risk. I am asking Ford south Africa to intervene as I am not happy with service I have gotten from Ford casseys. Please respond ASAP before I take further steps.
Kind regards,
Abe
Hi Customer Care
Trust you are well and that you are in a position to escalate this matter to senior management as a matter of urgency.
I’ve raised my complaints, as per below, and I am not winning.
Due to the lengthy and continues issues with this high performance and massively expensive car I expect a prompt response and resolution to this matter as I can promise you this car will not come back to me.
So here goes:
The details:
Dec 2017
I purchased a new Ford Focus RS in December 2017 , I noticed after a month if I let the vehicle idle that a cloud of smoke from the exhaust pipe.
I researched the issue online and found that there was a global recall on Ford Focus RS 2016-2017 models , Ford fitted the wrong Head gasket hence the recall.
Feb 2018 – 21 March 2018
I phoned Ford Woodmead to book the vehicle in for the recall early February and they told me to bring in the car a few days later 5 February 2018
They supplied me with a rental during this time , but only for a month where the rental company wanted their car back . So after a month went past without any updates , I phoned them and they advised me that they ae waiting for a Timing lock tool to continue the repair. Eventually the received the tool and started the repair , From the 5th of March till the 21st I didn’t have any loan vehicle. My job entails driving around, the lack of transport caused a loss of income
I received the vehicle back on the 21st of March 2018 and they confirmed the problem was xyz and they fixed it accordingly.
End March 2018 – 23 April 2018
After 1 day I noticed that there was a unusual sound coming from the engine when the turbo spooled up. As I didn’t want to take it back to Ford Woodmead I booked it into Ford Fury Fourways on the 22nd March 2018 as its closer to my house. I explained the history and past issues and what took place at the Woodmead branch. The Fourways team investigated and found that Woodmead did not fit an oil hose correctly and this cause the turbo to pack up. I was given another Ford Figo to run around in while waiting for the new parts to be ordered. The turbo and oil pipes was replaced and all was good.
I received the vehicle back on the 23 April 2018.
After another month I noticed black spots on the back of my bumper, I cleaned it off and it re-appeared the next day. Thinking that this might be overflow oil and should go away after a few days but it didn’t. I also had unusual issues with my Climate control switching to -18 degrees then the aircon pump does not work at all. To add to the matter, the Radio started making funny buzzing/ static noises, the problems stated piling up.
July 2018
I decided to rather live with the problems until service interval as I didn’t want to part with the vehicle again and drive a Figo for another month. I booked my vehicle in for a service on the 26th of July 2018 and informed them about the black spots , the radio and the Climate control issue. No extensive tests were done to find out what caused oil spots issues and I was told there is nothing wrong with the Radio or Climate control .I lived with the issues until November 2018 , where the plumes of smoke returned. By this time I’ve built up quite a good relationship with Andre my Service advisor and I always updated him on the issues , so he is fully aware of the history.
November 2018 to March 2019
I didn’t use the Ford during December and waiting till Ford’s Workshop opened in January before booking the car in again. The Vehicle was booked in on the 31 January 2019 with the Fourways team. The trouble shooting resulted that cylinder 3 didn’t seal properly and that the Engine block need to be replaced. All parts were ordered and I drove my trusted Ford Figo again. Last week the dealership phoned me a said my car is almost ready and they would like to do some drive tests and then they will call for delivery. Yesterday I received a call and was told that when they started the car there was a massive noise in the engine and they need to order a new oil pump , so I’m guessing the engine was damaged again as result of the oil pump not functioning while the car was tested. I was told they will order new Parts and let me know when the car will be ready.
Some additional info:
• While the Ford RS was booked in at Ford Fury I’ve been trying to setup a meeting with the Dealer Principle , but my attempts to meet with him are being deflected. I then met with the sales manager where I told him the whole story and asked\begged them to please buy the Ford RS from me at a fair price and sell me a different product. The sales manager came back to me after a few days and told me that they are willing to pay me R400 000 for the vehicle. At that time I still owed R490 000 and told them I’m not willing to take a 90 000 rand knock for a vehicle I hardly used. And to be fair I’m willing to buy another Ford Premium Product as long as they can just settle the outstanding amount. The Sales manager told me they won’t be able to assist with this request.
• I notified Wesbank of the issue and tried to play the “Customer Protection Act Card” but they told me because the deal is older than 6 month they won’t be able to assist me and I don’t have a leg to stand on.
• The vehicle only have +-20 000km on the clock
So in short I’ve been paying 16 months for I car I was only able to use for 9 months , Paying R12500 per month for a Ford Figo is a bit ridiculous , Don’t you think?
I would like to thank you again for looking at this and assisting by escalating this to the proper authorities.
Good day, I bought a Ford Ecosport from a dealer in Upington (not a Ford dealer). It is a 2014 model, and had ±26 000km on the clock when I got it here in Pretoria. The weekend after that we travelled to Nelspruit, and realised that when you are in 4th or 5th gear and wants to overtake another vehicle or accelerate quickly, it seems as if there is no petrol/power coming through. It does not happen if you drive in the city for short distances. We took it to a Ford dealer in Pretoria to check it out for us, and their response were that the Workshop Manager drove the vehicle and it is fine, he says all the Ecosports does that. But that does not sound right, as I don’t see any other complaints of Ecosports on that. I’ve had the vehicle now for 2 months, and it still does the same? Any comments of advice for me on this?
Hi
I have a 2017 Fiesta Ecoboost Titanium, The car went in for normal service at the end of December. I have been feeling something has not been the same since. Car started acting up end of last week, stopped the car to have a look and I could not believe what I saw,My air flow hose was not connected and the clamp was completely screwed loose, the same airflow hoses engine mount has been completely snapped in half and even better the airflow censor’s clips was completely broken so it does not stay on the connection.I called Barloworld Ford Tygervally and told them what I had found, they put me through to who they call the “Workshop Manager” Samkelo Ntlokwana. He tells me to drive my car to them so they can look at it! I mean where do you find these people ?? I will drive my car causing more damage to it, anyway 3 hours go by where no one can help me and he calls me back saying he can come through to me with a technician to look at my car. I asked him is this person going to be able to fix it if they come through and he says no, they will just plug in a laptop to analyze the issue after I told him what I found… I booked my car in this morning with them, only to be called 6 hours later to tell me they have replaced 1 sparkplug !!! Not even why my car is there. I sent him an email with photos of what I found and still they replace a sparkplug… I did a 5 min Google and the first thing I find is that you can not just replace 1 spark plug they need to change all of them. This is something I had to explain to him. Now after wasting a whole day with only one update from them, they have not done anything with regards to the thing they broke! No call to ask if they can arrange a car for me while they break my car further. Talking with Samkelo on the phone is absolutely awful, he has no manners at all and doesn’t give you a chance to talk. I have asked to speak to Craig van Heerden twice now and I get told he will call me back, I am still waiting. I have always loved Ford and Tygervally service center but this is just a joke of a company. So FORD please tell me what you are going to do about this? Do you even read that branch’s Facebook page or Hello Peter because you should there are so many unhappy people out there that are sitting in the same boat as I and nothing gets done, these idiots just carry on? So FORD, what happens when peoples cars go in for a service and they break things and give your car back and a couple of weeks later I have an accident with my family in the car? Nothing?
To whom it may concern
I would officially like to lay a complaint and want to be contacted immediately with regards to my complaint and what the steps are going to be going forward.
My wife currently have a ford ecosport titanium which is experiencing clutch shuddering issue, no my issue is this car only has 40000km on the clock and this will be the 2nd time the clutch has been required to be changed
Now that is annoying as a car that has been serviced regularly by Fury Ford Fourways now requires another clutch change, I am sorry to say but that is really poor poor workmanship and service on a vehicle that you pay so much for
My vehicle has been at fury ford fourways since friday and i had to phone in order to follow up with the status on my vehicle and i have not even been offered a courtesy car or anything and that not to sure when the vehicle is going to be done
so now my concern is that happens when this car is out of warranty, then it will become our issue even though a clutch will be the third one in the vehicle, my other concern i have spoken to a few other people that have the same vehicle and they are experiencing the exact same thing,
I want to know what ford is going to be doing to improve our situation on the vehicle as well as sort out my issues
Brett
Is your problem been solved? I got the same problem with my Ecosport, It is with Lazarus Ford for two weeks now and they can’t solve the problem.
Good day
I purchased a Kuga – the one that is the portable BRAAI
honestly i have no dislike in the actual car and want to buy another one
1 – we did the recall
2 – ever since then every 2 months – this will now be the 5th time this car is going back – looses COOLANT
We have gone into limp mode on the highway already with the car overheating as the coolant levels keep dropping
this car has been pressure tested, parts replaced – yet again today I have had to take it to Ford N1 City to top it up – and now it needs to be booked in AGAIN to test
The console is loose and the fans are making a noise as the console had to be taken out as they replaced the internal heater thinking it was that – it did leak as my car was wet inside by the drivers feet – but it did not solve the problem
This car is my 6th FORD
We paid a 150k deposit on this defective vehicle – if i settle i only get 65k out
I want ot trade in but the level of service is atrocious
FORD SA PLEASE TAKE THIS CAR OFF MY HANDS!!!!
I want to get another one thats not a DANGER to drive!!
I bought I Ford Ranger XLT 3.2 double cab bakkie in 2004. Since new, this vehicle was serviced by Ford Gaborone branch and I was always happy with the customer service. However on 26/12/2018 as I was driving between Francistown and Palapye the car experienced a fan belt cut. My trip with the car ended there. I had the car lifted to Ford Francistown branch for repairs on 03/01/2019. It was assessed and I was told it will need a new belt, tensioner and an oil seal. It is waiting for parts there.
I went to Ford Gaborone branch to seek answers on why this happened in spite of regular preventive maintenance that the car never skipped. To me preventive maintenance is done to proactively act on potential problem before graduating into inconveniencing & expensive-to-repair break downs. Thus I expected the fan belt to have been checked and replaced before this breakdown. The response I got from the workshop manager is that the fan belt was never replaced because it was not necessary. There is no periodic maintenance on fan belts. I was told that only visual inspection was done when my car was there for the 135000 km service some months back and all was okay and fit for the next service (150000 km). Hence Ford cannot take responsibility. The car is now at 144000 km.
To me this is poor and unacceptable service. This is a Ford product and the dealer should know what to replace and when. Thus ford should take responsibility for failing to proactively act on this problem that apart from the inconvenience, I have lost at least BWP 10, 000.00 on unplanned repairs just for a mere fan belt. I have lost confidence on the car as I don’t know what else is not in the preventive maintenance scope and is going to break soon.
Please note: Taking responsibility does not necessarily mean footing the repair costs, but just to say we are sorry we failed to do that what we were supposed to do to prevent the breakdown. I call on Ford to introduce regular fan belts replacement (after 100000 km) on all their cars to prevent breakdowns. At least let the customer know of the risk and have an informed choice on whether to replace or not.
Yours faithfully,
Unhappy customer: Modiri Molosiwa
I bought a brand new 2017 Ford Ecosport last year. There was a shudder on the brakes in April this year so I took it to Ford Kempster in Edwin Swales. They changed the front brake discs on 04/04/2018 @ 9749 km.I took my car for its first annual service on 16 Oct 18 at Ford Barloworld in Pinetown. It had not reached 20 000km, and the brakes made a noise upon braking. They assessed the vehicle and advised that both the front and rear brakes are to be changed, but warranty will only pay for the parts and not the labour. I refuse to accept this as this is a brand new vehicle. Why do the brakes fail every 6 months, and now it is for my account. This is unacceptable for a brand new vehicle. I have called Ford Customer Care 3 times today (20 Nov 18), with no joy. The manager at the Customer Care centre Ms. Phumzile Miya, has not returned my call. I am a single mother, driving around in a brand new car which brakes have failed and Ford has no sense of urgency to resolve this matter. If my brakes fail on the road, it will be for Ford’s account. It is now 30/11/2018 and the issue has still not been resolved.
Brief history:
– Purchased the vehicle in March this year from Barloworld Ford Bruma.
– The vehicle had done 49100 km on the date of delivery.
– Noticed a small plume of smoke on start up, attributed to cold start etc.
– Noticed a constant reduction in coolant level after topping up regularly.
– Could not identify any leaks.
– Car started overheating and was taken to Barloworld Ford Bruma.
– After two weeks I contacted Barloworld Ford Bruma where after they informed me that the head gasket had failed and that the engine had been subsequently damaged.
– I was informed that they do not fix but replace the engine on these cars.
– This was done and I collected the vehicle on 31 October 2018.
Issues from date of collection:
– A loud clacking noise arose from the engine bay every time the clutch was depressed.
– The vehicle was returned the following morning.
– I was notified that I could collect the vehicle the same day.
– Upon arrival at the dealer, the workshop manager informed me that the loud noise experienced had been as a result of a loose flywheel due to the gearbox not being correctly aligned to the engine.
– I once again received the car.
– After a few days a new noise arose from the engine bay which was present every time the clutch was not depressed.
– The vehicle was returned to Barloworld Ford Bruma on 22 November 2018.
– I was requested to rather bring the vehicle on Monday 26/11/2018.
Status Quo:
– I was contacted by a representative from Barloworld Ford Bruma on 27 November 2018.
– She informed me that the clutch and flywheel had to be replaced.
– Furthermore, she concluded that I would be liable for the costs incurred as the damage is as a result of wear and tear.
– As she was not the representative that had before handled all the queries on the vehicle, I informed her of the history of repairs etc recently carried out.
– I stated that in no way possible can I be held liable for damages incurred as a direct result of poor workmanship.
– She proceeded to discuss this with the service manager who once again reiterated that Barloworld Ford Bruma will not be accountable as it is wear and tear.
Complaints:
– While my vehicle was at Barloworld Ford Bruma, I had to make an effort to contact the dealership to find out about progress etc due to not being contacted for days on end.
– No plan was made to accommodate me for the 2 week plus period I did not have a vehicle, only the evening before I received my vehicle for the first time.
– As a result of poor workmanship, my vehicle has incurred further damages as a direct result from the actions of Barloworld Ford Bruma.
– Subsequently, Barloworld Ford Bruma does not want to accept responsibility for the additional damages incurred on the clutch/flywheel components and maintains that is wear and tear.
– In addition, the vehicle had gained an array of scratches. The front bumper was also re-fitted very poorly as all the clips on the bottom were out of place.
– My entire experience with Barloworld Ford Bruma has been an unpleasant one.
– I feel that handling a matter in this way is very unprofessional and embarrassing for a trade name such as Ford.
I have a Ford Fiesta 2018 model that was purchased this year. The vehicle is currently in for warranty for the last two days since the slider bracket for the bumper is already giving problems.
My issue with this is: Imperial Ford Cape Town knew about this issue the first time i took the car in 6 months ago. They acknowledged that the slider bracket needs to be replaced. They told me that i have to book the car in which i agreed to, they then tell me they will call me when a loan vehicle is available in the next week.
6 Months later, i get an email that a loan vehicle is available… (6 months for a loan vehicle is pathetic.) I took my car in on Monday morning 19 November 2018, upon taking receipt of the loan vehicle we did a check to see if there were any scratches etc. We could not find any as the car is so filthy inside and out(it is actually disgusting), also i was told to replace any petrol i use, however, there was little to no petrol in the car upon receipt already. Today 21 November 2018 i had to follow up on my own as i had received no feedback.
I then received a call back stating that they are still waiting for the slider bracket, yes the same bracket they knew about 6 months ago and failed to order in the meantime.
This is pathetic service and if this is the way ford does things, i will never buy this crap again.
Not buying ford again.
Near death experience thank you Ford!!!
On Thursday 25th October 2018 I quite honestly saw my life flash before me.
I purchased my 2014 Ford Ranger 2.2 TDCI XLS double cab with 104 000km’s on the 15th January 2018. As a proud South African I was incredibly chuffed to now own my very own “bakkie”. My family, colleagues and all of our interlinked businesses own quite a few Fords and I was very proud and excited to become part of this.
On the 9th April 2018 I was on my way to work and noticed that the vehicle had suddenly lost power and had gone into limp mode. Rather worried I headed straight to Action Ford Krugersdorp for assistance. It was brought to my attention that the TURBO PIPE/ HOSE had come off. They sorted this out for me and replaced the boost pipe and hose Turbo outlet. TAX INVOICE 14601683. I paid the R3092.35 and assumed all was ok. I am by no means a vehicle mechanic and therefore put my trust and prized possession Into the hands of these so called qualified mechanics. Although thinking back now I wonder if all the current misfortune may have been avoided back in April.
Now only 6 months later…. also on my way to work (please also take note that I work only 9km from home) I felt and heard what seemed like a loud pop, in turn making the bakkie go into limp mode. I immediately pulled over, thinking it could possibly be that damn pipe again. Although this noise sounded a little more serious. I decided to take a very slow drive to Action Ford Krugersdorp AGAIN! After inspection I received a call stating that it was in fact the turbo which had blown. I was in utter shock. This cannot be possible. I have only put 6000km’s in this thing! The price tag I was given was R40 000, in an absolute state of disarray I decided to fetch my vehicle and sleep on it. When the guy at ford pulled up to me with my vehicle (yes he was driving my car with a blown turbo) and handed me the keys he mentioned absolutely nothing about how I should or shouldn’t drive my bakkie out of the dealership!
I assumed because he drove it out of the workshop and around to the front that I could very slowly make it home. The distance we are talking about here is only 3.7km, I thought perhaps I should tow it but the guy didn’t seem concerned. On my way I noticed white smoke coming out of the exhaust, I then pulled over, turned the bakkie off removed the key and it just went into diesel runaway,( https://www.youtube.com/watch?v=Yg-id-mb0JA) (FOLLOW LINK FOR EXAMPLE OF A RUNAWAY FORD RANGER)
very very scary. I thought the vehicle was going to explode. Even after switching off the ignition removing the key and jumping out of the bakkie it continued to smoke and accelerate without any throttle. The key was removed for goodness sakes. Only once the bakkie decided to stop revving and switch off did the smoke subside. Completely shaken I called for towing.
I do not know what state my engine is in. Only after googling this did I learn that Diesel runaway is an actual occurrence although rare it does happen. Ford has to take some sort of liability here, why did the workshop guy drive it, why did they not tell me to not drive it. Was there an issue with the turbo beforehand when I brought it in for the pipe.I am very concerned that my bakkie is now a complete write off. I took care of my turbo, starting it in the morning while helping my wife load her car (not a Ford thank goodness) and leaving it to idle before turning it off.
In closing I expect Ford to respond immediately.
I await your urgent reply,
Shaun Coombes
Good morning. I have a 2 month old Ford Ranger 3.2 XLT D/Cab with a problem of interference on the FM radio on 103.40Mhz. I had taken the vehicle to Richie Ford Empangeni 2 x now and they say that there is nothing that they can do to it. I had driven in other Ford bakkies, Toyota bakkies and other vehicles in Empangeni on the same frequency with no interference on this frequency. I had a Mazda BT50 before this bakkie and never expereinced any interferance. THe workshop foreman said to me the first time that I complained about this issue, that I need to look at the connection on the back of the radio and basically left it there. They once had an issue on Focus where there was a connection on the antenna that was not clipped in properly in line (not on the back of the radio) that resolved the problem. Why is it that I that do not work on vehicles need to do something like this that I’m not qualified to do. I also had to check if another antenna might not solve the problem that I had to go and buy myself at a spare parts dealer. I had the vehicle in on Tuesday this week to have the driver seat bottom mechanism replaced due to a clack noise and had asked again for the issue on the frequency to be checked. They did not get the correct part for the seat and had to order the correct part, which meant that I had to be without a vehicle for 2 days, and on collecting the vehicle yesterday afternoon, I was informed again that nothing can be done about the interference on the frequency. They have “checked it out” and could not find any fault. Yet when I drove down the road about 150m from the dealership, there the interference was picked up. This is the worst experience I had to get something this small resolved, but the lack to attend to the matter boggles me. Not once have they driven the vehicle around the block to verify the issue and I can prove that with the tracking device fitted to my vehicle.
I would like someone to speak to this dealership and get them to resolve this issue. It is obvious that there is a problem with the radio as there is no interference in the area.
Good day.
I took my Ford Ranger, 3.0TDCI Club cab 2011 model registration number CA921957 for a service on 19/09/2018.
The service adviser, T. Coetzee phoned me to advise, that my front brakes are metal on metal , and the discs, and breakpads needs replacement, for an amount of, pus minus R6 200.
I decided to check the situation myself, and discovered on 25/09/2018 that there was no problem with the discs, and the brake pads still had enough on, it was not “metal on metal”
On the 25th, I phoned T coetzee, to inform her about the state of the brakes. She requested hotos, which I forwarded to her via e-mail. She would take it up with management.
Since then I have not heard anything from her.
Please, I need clarity, as to why Ford wanted to do the work, with the brakes still in good condition. I would have paid R6000 for what?
Please give clarity on this matter a.s.a.p
Thank you
I took my car 3 times to ford fury midrand ,they told me brakes have to be changed i bought the car this year February 2018 and i paid for them to be replaced and there’s a squeaky sound when i press the brake and i have been taking it in to be checked because they told me its not supposed to do that sound. Yesterday i took it back and still not fix, and their delivery cars or guys are so bad in driving i had to be in the car for more than an hour fetching clients all over its so disappointing.
Please assist because I’m pregnant and some times im even scared to the car and i have been doing ups and downs to ford im literally tired
Good day,
I am very unhappy with the service from Ford credit, a few weeks ago I requested that my statements get sent to a different email adress as I changed jobs recently and I have had no response, so I get no payment statements from Ford Credit anymore!
Secondly, I phoned in today requesting my signed installment sale/lease agreements document that I URGENTLY need for SARS efiling as I am about to lose out on my vehicle travel tax claim.
Could somebody please contact me regarding this.
Hi
I am owner of a 2016 Ford Ranger 2.2 Mt 2X4. I have been taking my car for service with 24 motors in Ermelo. All this I have been doing using the maintenance plan. However when I took my car for 100`000 Km service on Friday 24 August 2018. I was told of a condition that I did not know and I was not even told about when I bought the car or even took it for any of the services.
This condition is that when the car exceeds the 100 000 km by over 1000 km the service plan does not cover it. I was unfair to me as customer because I had traveled for of 100km to service this without budgeting for the car service charge. I had to pay with money that I had not budgeted for, yet previously I had always serviced the car on time. Just for this once I got penalized and I am really disappointed.
I recently had a bad experience at Ford Vredenburg. I was interested in a 2.2 Ranger. When I arrived at the dealership and enquired about the vehicle I was told to email the document to the salesman and they will contact me about. The vehicle was not even shown to me. I asked if they can work out what my installment will be if I traded in my vehicle on the Ranger. No attempt was made to try and make the sale happen. I was never asked how much the deposit will be or over what period the financing will be. I am glad that dealerships in the West Coast are doing so good. Apparently they don’t need sales. Very disappointed in Weskus Ford Vredenburg. you have just lost a client.