Head Office
Ford Motor Company,
Simon Vermooten Rd
Waltloo, Pretoria
Customer Service
Phone: 0860 011 022 (general)
Phone: 0861 150 250 (roadside assistance)
Email: fordcrc2@ford.com
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About Ford South Africa
Ford is an American car maker headquartered in Dearborn, Michigan, and with operations globally. The automaker began in South Africa as early as 1923 when it was assembling Model T cars from its Port Elizabeth facility. If looking to purchase a Ford vehicle, you can locate a dealer nearest to your address on the website. You can further download an e-brochure or request a test drive right on the webpage.
Currently, Ford’s range of models available in the South African market include Figo, Fiesta, Focus, Fiesta ST, Fusion, Focus ST, Focus RS, Mustang, EcoSport, Kuga, Everest, Ranger, Transit Connect, Tourneo Custom and Tourneo Bus. If you need financing for your first vehicle, the Ford Credit is just for you. It contains a number of financing options that allow you to pay through installment.
Ford owners enjoy 3 year Roadside Assistance. It covers break down, flat tyre, key lock out, fuel, or towing your vehicle to nearest dealer. The service is available round-the-clock 365 days a year. Regular servicing and general vehicle maintenance is offered at authorized service centers. The Genuine Ford Parts purchased and fitted carry a 12 months warranty. For more information or queries on dealer locations, payment, service center, parts, roadside assistance, or others, reach the Ford South Africa customer service.
I took my 2013 Ford Ranger 2.2 supercab for its 150 000 km service at Ford Zeerust in North West. Appr 3500 after the service were done the vehicle had a complete engine failure and Brits forward quoted R85 000.00 for a new engine.I took the vehicle for a second opinion to a approved service provider and the following were found:
1- Radiator blocked and ineffiecient
2- a engine mounting was broken,
3- a sensor in the oil cooler were malfunctioning,
I am of the opinion Ford Zeerust should have picked up this problems during the service.
All of above contributed in the No 2 silinder failing and damaging the block.
In the end the cost to replace the engine with a recon engine ammounts to R65 000.00 and I am of the opinion Ford should refund me for some of these costs.
I just want to raise a complain regarding our service/maintenance plan we received when we purchased our new Ford Eco Sport in 2014.
It has been a very inconvenient period for Us, when it came to have the vehicle serviced, seeing that it is a diesel model. I have raised the issue with Ford SA regarding the re-setting of the service intervals on the dash/on board computer, as it always needed to be reset at our inconvenience and not that of Ford, just to be told that the vehicle cannot be programmed on the on board computer as the DIESEL MODELS in South Africa does not make provisions for THAT. (very confusing)
Our Eco Sport went in for a booked service on the 25th July 18 just to be told that we have exceeded the mileage or the period and that it was supposed to be serviced in June 18.
0ur serviced book was stamped on 08/08/17 when the previous service was done at 36800.
I really cannot see that we have been negligent with the mileage or the time period for Fiord to refuse our service.
I have raised this issued with Ford East London and they cannot assist,
I am also having a continues problem on my brand new Everest 3.2 auto and had it 6 times at the dealers without success. I have send a mail to customer care today, but all this negative comments are making me negative and I can see a massive court case coming. Maybe all this unhappy Ford owners should form a group court case against Ford to have our money paid back to us.
Hi, I bought new Ford Ecosport 1.0 Ecoboost in November 2015 at Action Ford in Lichtenburg and i took it in for 80000 service two weeks back. Sunday it just decided not to start. Then I tried to jump start but still did not get solution. The following day I decided to buy a battery maybe the problem is the battery. They fitted a new battery and the problem still prevailed that when I decided to send it back to the dealer and later that day I was told it has something to do with computer box. According to the Dealer the computer box is burnt from shock that was created when I tried to jump start the vehicle.
What I don’t understand is how come did it burn the computer box not fuses. There is nowhere it was written that the vehicle should not be jump started and at 80000 the vehicle is still under warranty, but now i’m told I had to pay R11 464.19 to get fixed.
Kindly assist if this is not supposed to fall under warranty I need to understand why i’m supposed to pay the full amount while the vehicle is still under warranty. Please assist
Good Day
I bought a Ford Ecosport in 2016 from Rola Ford Robertson. During 2017 there was a problem with the air conditioner’s hose which was replaced by Tygervalley Ford.17 July 2018 the car is having transmission problems, the car is currently at Diepriver Ford and they have no idea why the car wont start, so I will be without a car that I am paying for every month once again. This is really unacceptable , if this matter is not solved favorably I will be taking it further with the ombudsman. After all you cannot expect anyone to pay for something that is constantly giving problems.
Regards
I bought a Ford Ecosport 1.0 Titanuim Ecoboost in 2017. On arrival i saw that the dashboard was faulty i contacted my dealer because it seemed as if it ws in an accident. Then my barrings start giving problems in January 2018 it was repaired only to hear that the previous owner drove in a pothole or something. However the problem is back this time affecting my wheel alignment. I tried contacting Ford dealer only to hear i should bring them the car again i am 165 kilometers from my nearest dealer. I do not use my car at this stage because i am scared of causing an accident.
Can anyone please help me what should i do next, my car still under warentee.
2010 VW Golf VI 1.4 TSI HIGHLINE
I would like to lodge a complaint before taking the matter further to legal departments/parties.
I purchased a vehicle from Ford Hatfield in Pretoria. I signed a contract on the 11th of May 2018 and took the delivery of the vehicle the same day, within 72 hours the car was faulty. I then took it back to them to fix, today is the 17th of July 2018 with no sign of the car getting fixed.
I have come to a conclusion that I would like to cancel the deal with Ford Hatfield ( I would like to have ABSA bank to be refunded their money), but I am being told that they can only replace my car.
Thank you for your assistance
Good Day,
I bought a Ford Kuga 1.6 Ecoboost 2013 Model from the Ford dealership Diep River, salesman was Bruce.this vehicle was purchased on the 06.07.2018 @ 14h00, the deal was finalized and drove off to Athlone approximately 30km and left the car there until my husband arrived from work. When he opened the bonnet for inspection he found in his utter disbelieve that the engine bay by the battery side wires metal cabling and even paint work was totally corroded which is a fire hazard give and take the reputation of the Ford Kuga, he immediately took the vehicle back at 17h00 spoke to a person that done the vehicle inspection he asked his superior what should he do with no recognition from the superior and just informed the worker,”Give them a loan car” with no apology or recognition. I have purchased vehicles from Ford in the past and even recommended people. but the service received was unacceptable, the salesman had to check that all is in working order before dispatching the vehicle.
immediate attention is required
We bought a new Ford Ecosport diesel in November 2016. From the first service we complained about the braking. At every service we asked that the workshop fix the front brake system as it started to shudder severely when braking at higher speed. Now at 52 000 the shudder reoccurred more server and the workshop said the discs and pads needs to be replaced but is this is for my account as it is normal wear and tear. If this is the case I think I am compelled to warn perspective consumers about the inferior parts used in the production of these vehicles.
I bought a ford double cab 2.2 diesel bakkie at barberton ford,i always take in for service in barberton ford. They alwys tell me dat the service interval is 15000 km but you are allowed to drive it over not above 1000 km after that interval of the service.when i brought for 120 000km i elapsed with 600km of the required interval so when i get then they told me that all the components that was supposed to be replaced by the warranty i have forfeited them because i have elapsed the exact 120 000 km.i was shocked, disappointed, irritated, felt hard done, felt betrayed, felt scammed because they never told me in advance. There are lot of issues i noticed n felt they are being biased like when you ask for a vehicle if they have taken you vehicle in for service or other mechanical checks they always say they don’t have ,they are not available.
There is no good service at ford,the promises they give when you want to buy a vehicle,you will never get it when you encounter problems with their property.
Am very much disappointed because there were lot of items that the warranty should have replaced. Meaning i was scammed all the money i paid for warranty. What a poor service at Ford.
I cannot believe that Ford cannot access a clutch assembly for my sons car as below.
2005 Ford Focus, 170 ST Sport,Engine no 4A66666, Vin No WFOBXXGCDB4A666666. I have been dealing with Bunny and Ugan from Ford Pinetown on this matter. I purchased a sub assembly, Fly wheel and clutch kit from them. The clutch kit supplied is the incorrect size ( 230mm diameter ), should be 240mm Diameter to match the fly wheel. I was informed that Ford cannot help me in this matter. I have managed to access a kit from the UK, Euro car parts. Obviously there will be a cost for shipping of this unit. This problem has been going on now for 3 weeks or more which is not nice for my son having to borrow a car. If I can access the kit why can Ford not do this from your factory. I think this is a bad show from Ford supplying me all these parts but cannot help me with the correct clutch kit for This car.
My mother went to Ford Newcastle at an arranged appointment for some part in the car that needed to be fixed. She got there and told that they had ordered a wrong part – why wait until a customer gets there????
She was told that they will order the correct part and an appointment for today was set. She took the car in this morning and she was told to come back later to collect it. She gets there and she is told to come and collect the car tomorrow. She is a senior citizen, she had to walk to a taxi rank that is far and it is not safe. At least offer her a lift to take her home and pick her up in the morning. This is very bad customer service.
Regards
Vano mMasondo
I am very disappointed with the service I have received from FORD. I drive a 2015 Ford Ranger 3.2XLT, I have never had any problems with this vehicle until recently.
I drove my vehicle in limp mode all the way to Ford Krugersdorp yesterday, after my turbo was replaced by the Sandton branch about two months ago. Not having travelled 5000 km’s with the new turbo it has given problems on and off for the last few weeks. Only to be notified that there is nothing wrong with the vehicle every time. How can nothing be wrong if it keeps going into limp mode every other week!
I am once again without transport as this is my only means of transportation. Sandton branch does not want to help me with a loan vehicle and Krugersdorp branch doesn’t have any spare vehicles. This is absolutely poor service from FORD in general, I would like to take this matter further please.
I bought a Ford Focus back in 2012 and have only done 70000Km on the clock. About a year ago I started having problems with the steering.
Once I start up the car the power steering would die and I would have to restart the car for it to go away. I took the car to Ford Krugersdorp, after doing numerous tests they could not find anything wrong with the car and told me I have nothing to worry about.
Well last week my steering completely packed up and now Ford is expecting me to pay R 28000.00 to replace my steering rack.
For a car with only 70000Km on the clock to replace the steering rack is completely ridiculous, and for R 28000.00 !!.
Ford will take no responsibility for their faulty parts and just expects their clients to fork out their hard earned cash to fix their rubbish parts.
I will never buy a Ford again and I will tell everyone who I meet who wants to buy a Ford to stay away as their cars are junk.
Very unhappy client.
I WILL BE TAKING THIS MATTER FURTHER !
My daughter has her car for several years and her guarantee is running out today. We had to take it back for several problems. Always have no luck with good service. She is a rep and on the road a lot. It is difficult to have a new car that you should trust, BUT if fails you when you need it especially when you do your work.
I have experienced a severe problem with my 2011 FIGO having had to replace the cluster at a cost of R3260,87 at only 70000 km and I find this totally unacceptable. The dealer ALLEN JOSS FORD could not give me any reason as to why this break has occurred and was in fact not helpful at all. The invoice number being 37738 date 5 December 2017 is available for scrutiny.I want to know why this has happened as I was told by the service manager that in ten years this has only happened twice in his time ??????? This in my opnion was a factory fault and should have been handled by the dealer as a factory claim which was obviously too much trouble for the service manager to give attention too. I therefore kindly request a full refund of R3260,87 as this kind of breakage is not similar to a ford product.Please advise ?????
Below is an email sent to Ford Edenvale. I was unfortunately robbed of cash on Monday while parked in my car and the thieves took my car key so that i couldn’t chase them. Once i got my spare key delivered to where the robbery took place i discovered the spare key provided was not the correct key for my vehicle. I’ve had to pay R7500 to get new keys and ignition changed out my own pocket which is unfair, and my email below was ignored. I would like to speak to someone at head office regarding this issue. Thank you.
Afternoon Roland,
Please confirm that the car will be ready for me to collect tomorrow as I was told earlier this morning, otherwise you need to arrange for a courtesy car for my use. I will forward the quote onto my insurance company and await feedback.
On top of being inconvenienced by having been given the incorrect spare key to a vehicle that cost R700k a year ago, I had to wait over 2 hours before the low bed arrived to collect the car before I could actually go open up a case of robbery at the local police station. It’s all good and well to tell me that the salesman that made the error has now left your dealership (which has nothing to do with me), but this reflects poorly on Basil Green Edenvale as a whole.
No one called me this morning to give me an update or inform me that the car had been received or looked at, I had to come past personally and find out myself. Hopefully this is not how you deal with your customers in general after they purchase a vehicle? The gent I chatted to once I arrived was helpful and assisted, but I feel if it is the dealerships mistake for supplying the incorrect key, then you guys should be taking the initiative to call the client and offer a courtesy car right from the time the incident took place.
Just a note: the car front bumpers got some scratches when the car rolled into a wall when the bastards held us up at gunpoint before I could pull the handbrake up or take the key out the ignition, therefore I’ll need to get a quote to repair/respray. Anyone that you guys recommend or that is Ford approved?
We would like to give a huge thank you to Kenny Beverley at Ford Barberton for his excellent service and his willingness to make sure his clients is satisfied. We will always buy our vehicles from JUST him because he truly is the best sales executive we have come across.
I do hope this email gets to the highest ranked person and I do hope you contact Kenny Beverley to give him a personal thank you for representing your brand! Ford will not be the same without him!
Regards
Our new Ford Ranger was repaired by Precision Auto Body in Pretoria West (body repairs) and Lazarus Ford Centurion (both airbags popped) and both are unable to give us written confirmation that the vehicle was repaired according to Ford SA’s standards. Ford Customer Care suggested I request the Job Card from Lazarus Ford Centurion and this is the answer I received from Tony da Silva ‘The Job card is an internal document for Lazarus Ford made out to Precision’. It seems that both Precision Auto and Lazarus Ford is not willing to take responsibility for their quality of work.
I bought a Ford Everest XLT brand new a month ago . Whilst driving on Saturday 7 April I had a mechanical failure . The vehicle is currently at the ford dealership and no one can give me an answer on when the vehicle will be ready or what they intend to do about the situation . When you phone the dealer all that is said to you is ” we are awaiting feedback from head office in Pretoria ” The cant even give you the name nor contact details from the person at “head office ” On requesting a courtesy vehicle I was simply told that sorry we don’t have any available . Since the vehicle were taken to the dealer for repair there has been no communication from them at all . I am following up twice daily without any success at all .
Need help. I took my vehicle for service at a local dealership, in Francistown, Botswana. I ended up paying in excess of P18 000 pula and the vehicle was with them for 2 days. I collected it and the engine was not running smooth, the gearbox was not changing properly, with jerking movements. I sent it back to be fixed and had a rear spring fitted which was also broken. At the end of the day they gave me a vehicle which had the same problems, which started after the service. A week and half later while driving on a tarred road, I saw a lot of smoke coming from the exhaust, pulled to the side and stopped the engine, and realized it damaged the engine already. No dashboard warnings, and i am wondering why the vehicle would not show those before such a disaster. Please contact me as I am inclined to go the legal route if I cant get help from you
Good day
I bought a Ford Ranger 3.2, 4×4 2016 model from Ford I Thabazimbi. My vehicle reg number is DPP442L and vin number is AFAGZZMJ2GGS27461. My current mileage is 41 500km.
My bakkie has been in for repairs for the auto gearbox, steering rack, auto transmission wiring harness traction control, power steering, and as I am typing this post my vehicle is in for repairs once again. I have been without my vehicle for almost 4 months for a number of times it has been in for repairs and every time I receive the vehicle back the problem persist. I have spoken to the branch manager,and the workshop manager, a number of times that I am furious with the constant problems with the gear box and steering rack, and request a new Ford Ranger 3.2 4×4, but my request falls on deaf ears.
I request The AA ( Automobile Association of South Africa) to intervene in this matter as Ford is part of the AA.
Regards
Add on: 28 March 2018
I visited Ford today, 28 March 2018, to find out about my vehicle.
They replied that they have to replace a valve on the NEW gearbox that was replaced in December 2017.
I bought my Ford Fiesta from Ford, Middelburg in 2013 with a 3 year service plan (Service book is available). Vehicle registration nr: FYR 936MP.
My vehicle went for all its services, even though I drove less km’s required for a service.
20 000km 24/1/2014 Odo 14416
40 000km 16/1/2015 Odo 24286
60 000km 29/1/2016 Odo 39666
80 000km 20/1/2017 Odo 53626
100 000km 04/1/2018 Odo 62015 (Service paid see attached).
Currently Odo standing on 62976. Note that km’s driven from service on 4 January 2018 up to now is only 916km.
End of February 2018 my vehicle started to make a noise. On Monday, 5 March 2018 I notice oil leaking from the engine. As I was working 12 hours shift, I could only take the vehicle back to Motomid on Wednesday, 7 March 2018.
On arrival at Motomid on 7 March, I spoke to Cornia Peacock explaining the leak and the noise. She then called the workshop, whereby one of the Technicians (mechanics) came to assist me.
When opening the engine hood he immediately noticed the leak and informed that a seal was leaking.
He asked how old the vehicle is and I replied 5 years. He also asked when the vehicle was last serviced, whereby I replied on 9 January 2018 for its 5 year service.
He said that they should have replaced the timing belt on the 5 year or 100 000km service. This was never done. He said I need to make an appointment as soon as possible to have this checked out. I made the appointment for Friday, 9 March 2018.
I took my car in on 9 March and requested that my vehicle be finished by 12:00 as I was again working 12 hours shift.
At 12:30 I called to find out what’s happening with my vehicle. The lady answering the phone only then gave me feedback, informing the quote for repairs was R22 000. I completely lost it. She said the Mechanic and Floor Manager is on lunch but will call be back after lunch, which none of them did.
At 14:30 I called again, requesting transport to pick me up as I didn’t have transport at all. This never happened. At 14:54 the Mechanic / Floor Manager only called me back.
He informed me what was wrong with my vehicle. My car went in for an oil leak and noise, and now the damage came to a total of R14 67464. This included replacing the timing belt, which he also confirmed had to be replaced on 5 year service or 100 000km on 9 January 2018, which never happened.
We had a huge argument over the phone on whose responsibility it is now for all the damages caused for not replacing the timing belt and other spares on the 5 year service and who will be paying for the damages. HE HUNG UP ON ME, WHILE STILL IN A CONVERSATION. I CALLED BACK BUT AGAIN HE HUNG UP ON ME.
Is this how all customers are being treated by hanging up on a customer when you are still trying to sort out the problem? HE WAS VERY RUDE TOWARDS ME AND I WANT TO LOG A COMPLAINT AGAINST HIM (NICHOLAS) AS WELL AS THE LADY THAT NEVER CALLED ME TO INFORM ME ABOUT THE DAMAGES ON MY VEHICLE.
I called ± five (5) times asking for transport, whereby the lady answering the phone ensure me that the driver is on his way. At 16:10 the called me and asked for my address. Why? This information is on the computer as well on the Job card. The impression I got was that they were playing for time not to face me, or resolve the issue.
Eventually I was only picked up by a driver @16:30.
Upon arrival I asked to speak to the Workshop manager. Nicholas, the guy that informed me on Wednesday, 7 March that it was a leaking seal, came to assist me.
We had a huge argument about the pathetic workmanship and customer service. He then replied to me: “IF HE KNEW I WAS SUCH A DIFFICULT CUSTOMER HE WOULD NEVER HAD ASSISTED ME AT ALL”.
I asked to speak to Geoffrey (Manager Ford, Middelburg) which he said he was unavailable and already left at 14:00. I then asked to speak to the mechanic (Pierre) that did the service on my car on 9 January 2018, whereby I was informed by Nicholas that he was on training.
Nicholas also replied that him and his mechanics (technicians) refuse take responsibility for the damages on my vehicle.
My issue is that the mechanics know that a car service at 5 years or 100 000km needs certain parts to be replaced. This is what they are trained for, and we trust them working / servicing our vehicles because they are supposed to be qualified and have knowledge of these services.
I asked for a curtesy car which Nicholas refused me. I was stranded without transport for the whole weekend, having to take leave due to lack of transport to work and back. If my vehicle is not repaired this week, I will be stranded as well.
I want to know who is going to take responsibility for the damages on my vehicle, because of the negligence of a Technician. I request that this issue be investigated and action taken against the Technician and Nicholas (Floor Manager/Workshop Manager) as well as the Receptionist who didn’t inform me of the damages on my vehicle.
Nicholas surely doesn’t have any customer relationship or human relationship training and mustn’t work with customers if this is his attitude towards them. He has and ignorant attitude and is very rude.
My vehicle is standing at Motomid, Middelburg. Nicholas informed me that I can take the vehicle home on Friday, but he refuses to take further responsibility for and further damages.
I had to apply for and overdraft on by bank account to pay for the vehicle at this stage. Please note that I will only be paying this amount because I need a vehicle urgently but request to be refunded if found that the damages caused after the service on 9 January 2018 was due to the negligence of the mechanic that worked on my vehicle. This negligence and ignorance is a huge financial setback.
Motomid needs to take responsibility for these damages and pay for it as well, as I was left stranded . The customer service that I received from Nicholas, the receptionist and the Technician is pathetic and I would like this matter to be investigated and feedback given to me on the outcome.
Also note the service of Motomid will be mentioned in the Middelburg observer and a copy of this complaint will be send to your head office.
I DON’T KNOW WHERE TO LDOGE MY COMPLAINT ANYMORE AS EVERYBODY IS SO IGNORANT AND REFUSES TO TAKE RESPONSIBILITY. Was the timing belt replace on the 5 year service, non of the damages as quoted by them would have taken place. Because the timing belt was not replaced, I have to pay R14 000+ for their mistake.
Since when does a critical safety part break? I have NEVER heard any Toyota, Isuzu or for that matter any vehicle that has a broken door latch.This is bullshit,is this a way to rip the bloody people off? Well, if this is the case i will NEVER buy a Ford again and i will go s far to sell my three which i own.Also what piss me off, go to a dealership and any bloody part start at close to R 2000.00. Are you really that desperate? If you want to be the top seller, get your act together.
I have an ecosport and have a lot of transmission problems. It jerks !
The car was built December 2016 in South Africa. It went back to the dealership but they can’t resolve the problem. They admit it’s a Ford problem. I like the car and ask that I can trade it in at full price for another one.
I live in South America. Who do I turn to? After all, it’s built in South Africa by Ford
Brand new 2017 Ford Focus Trend 1.0T with defective parts.
In September 2017, I bought a Brand new 2017 Ford Focus 1.0 T Trend at Ford Culemborg Cape Town. A few weeks after I bought the car, I discovered that what I thought was a very good car and purchase, was a car full of defective parts.
First, I was constantly hearing a scratching noise when driving off from the front right tyre. I reported this to the sales manger at Ford Culemborg Cape Town , Carlo de Vincenzo, and he told me that it’s because the car is parked outside at night. I reported this again to the Service manager at Ford Culemborg Cape Town , Munsoor Kriel, and he told me that the Drive shaft in the car was faulty and they had to replace it. So a brand new car that is only a few weeks old is having to be replaced a drive shaft a few weeks after it was purchased? I was very accommodating that I let them fix the car, even though it took them weeks to source the part. On top of everything my car was returned to me with a punctured tyre, which they did not even see until I highlighted it to them, and very accommodating again I let them fix the tyre.
Secondly, again a few after I purchased the car, I noticed that there was a gap between the roof lining and the body of the car, such that it looks torn. After I reported that the roof lining was faulty, Munsoor Kriel told me that it was because the roof lining was too short on the one side. After 4 attempts of sourcing the roof lining (after other roof linings were constantly being returned due to quality issues), they finally found the right lining after about 4 months. I was very patient and accomodating again. The roof lining was replaced, and the car looked fine when I collected it. But 2 days later the same the gap was back again. I took the car back again to Ford Culemborg Cape Town, and Munsoor Kriel told me that he does not think it’s roof lining then, and that I should give the car to them again to try and fix it.
Because this has been a long and terrible experience for me, I asked them to take back their car or replace it with a new one, as I had given them numerous chances to fix the car and worried that the at is just going to give me more problems in future. But they told me that I will be liable for the difference between the trade in value and the settlement/ price of the new car. Why am being held financially liable for something that is not my fault at all? And what responsibility is Ford taking in this matter?
Also a few days ago I noticed a rattling noise on the rear left door when the volume is high (and it’s not the speaker). Also the right power fold review mirror is making a squeaking noise when it’s folding.
This has been my worst experience of buying a car, and I fully Regret buying a Ford. I would never recommend buying a car from Ford Culemborg Cape Town, or a Ford for that matter, to anyone.
Disappointed customer.
Good day, I bought a Ford Figo – Sea Grey in 2011. The “topcoat” of the paint on the hatch just under the window is beginning to peel. I went to Ford and they told me it is because of outside elements – rain sun etc, but my question is, why is the whole car not peeling, why only the part under the window on the hatch.
I took the car to several panel beaters and they are also of the opinion that the whole car should peel if elements were the cause?
Where do I go? Who do I speak to? Seems like nio one is willing to help.
Am so tired of going back to the Ford dealer for one problem with the car.The car has been to Ford germiston for more than seven times, after a day or two after being fixed, the light reoccurs. My car has an engine light problem which is classified as a major problem in the service book. What makes me penic more is that ford cars had engine problems and they ended up being set on fire. When I bought the car I wanted to be stress free when it came to car repairs, this problem is affecting me financially because I have to find alternative transportation because there are no courtesy cars available when I bring my car for repairs. And the Ford transport does not cover the parameters where I work, i have to get off at carnival mall and wait for taxis that also delay me. The mechanics of the car should not affect me as a buyer because I bought the car on a zero mileage. The car has become a barden because no one wants to account for the reoccuring problem, I am being sent from pillar to post by the service consultants. I never said Ford must introduce a car that they can not repair. I need to use the car next week for long distance I do not know what will happen. What makes me mad is I have been waiting for a response since from monday when I reported the reoccurance of the light after it was fixed. The service manager has failed to follow up the matter, all he say is ” I’ll make sure it’s fixed” he never makes follow ups.
I would be glad if there would be a solution to this matter.
Hi, I am having endless problems with my Ford Focus and I cant seem to get someone to help me with this, i have emailed Ford Umgeni so many times regarding this matter. I took my vehicle so many times to them and the problems don’t get sorted out. Please could you assist me, I am tired of this now
I bought a new Ford Ecosport Titanium diesel at Human and auto Welkom, three weeks ago. That’s when my problems started.
1) I went for the smash and grab option. The window rubbers were not properly re-installed, I took the vehicle back.
2) The plastic cover at the right side of the windscreen attached to the dashboard came loose. (fabric fault)
3) Both the small covers at the back door windows fell off.
Now what’s next?