Head Office
Pisces Eservices Pvt Ltd,
Plot No. 29, Udyog Vihar,
Phase- I, Gurgaon,
Haryana- 122016
Customer Service
Email: customercare@foodpanda.in
Email: support@foodpanda.in (complaints)
Phone: nil
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Aboutย Foodpanda
Foodpanda is an online food delivery service that was launched in the year 2012. Part of Delivery Hero, Foodpanda’s India business was acquired by ride-hailing firm Ola in 2017. The food aggregator currently connectsย restaurants and food lovers in over 100 cities, including Bangalore, Chennai, Delhi, Mumbai, Kolkata, Gurgaon, Jaipur, Pune, Coimbatore, Guwahati and Hyderabad. There are more than 4000 restaurants listed on the platform. Some of the top brands featured on Foodpanda include Yo China, Subway, Pizza Hut, Sagar Ratna, Mast Kalandar, Nirulas and McDonald’s India. Cuisines you will find include American, Bengali, Chinese, Continental, European, Mughlai, Middle Eastern, Rajasthani, Lebanese, Mexican, Thai, Italian and Japanese.
To find restaurants nearest to your location, input your address in the search and you will see the options around you. Pick a restaurant and explore the menu to start ordering. The list of items include starters, main dishes, desserts and beverages. The Info tab on the page, shows you information on the delivery hours, cuisines, address, delivery fee and delivery time. Payment can be made using credit/debit card, net banking, mobile wallet, and even cash payment. There are reviews left by other users that you can read before ordering your favorite food.
Users can order food on the Foodpanda website or smartphone app. Delivery costs vary according to restaurants. If a restaurant offers free delivery, you will find same mentioned in the page. Once an order has been placed, you can track status of same by signing into your account. If your food has been prepared or dispatched to your address, you cannot cancel the order. However, if you swiftly call the restaurant after placing the order and make changes, the request might be taken into consideration. If the product is not available, the same will be cancelled automatically. Refunds will be processed within 14 days. Note that if you find the amount displayed online on the website different from the restaurant’s menu, you can report same and win a voucher.
Sign up on the website to receive great offers and deals from top restaurants nearest to your address. For more information or queries on payment, menu, refund, cancellation, career/jobs, or others, reach the Foodpanda support.
