Contact FlightHub: Find below customer service details of FlightHub, including phone and email. Besides contact details, the page provides a brief overview of the travel company and its services.
Head Office
3333 Boulevard Cote-Vertu,
Suite 600, Montreal,
Quebec, H4R 2N1
Canada
Customer Service
Phone: 1-800-900-1431
Phone: 1-647-689-2956
Email: [email protected]
Email: [email protected]
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About FlightHub
FlightHub is a leading Canadian travel agency founded in the year 2012. Headquartered in Ontario, Canada, FlightHub allows travellers to search and book flights, hotels and travel packages at the comfort of their homes.
One can search for flights by inputting date, origin and destination in the advanced search tool. Fliers can further filter search results by price, schedule and airline. The website shows the lowest price, along with schedule, airline, among other details.
FlightHub has regular offers and discounts on all its products and services. Booking can be done on the website or by calling the reservation. Tickets online can be purchased using Visa, MasterCard and American Express. Travellers can sign in to their account online to view or manage their itinerary.
Register for the FlightHub Elite membership to get access to exclusive offers, priority telephone line and free ‘Best Purchase Guarantee’ on all bookings. For more information or queries on payment, refund, cancellation, baggage, check-in, boarding pass or others, reach the FlightHub customer service.
I have wasted time on the phone all day on my day off with flight hub. They keep transferring me and they suck. I am so upset. No help whatsoever with updating my flight times online.
My comments are the same as those above. Flight Hub entered an incorrect name on one of my flights. They want $80.00 U.S. to correct their error. They have refused a refund and refuse to use the correct name. The “Confirmation” is in the name of a person who doesn’t exist. It is worthless and yet they insist on billing the full amount.
I booked a flight to Egypt back in Feb 2020 to depart on March 30th. It got canceled because of Covid. I was told I was to expect a refund of $2411.98 within 18 weeks back in Nov 2020. It’s been over 80 weeks and I haven’t received anything. I’ve called them numerous times and nothing has happened. I tried calling now and all of a sudden my booking/reservation number no longer exists.
This company should be closed down. Was to be chief bridesmaid but missed the wedding due to their incompetence. And was refused the refund of over $3890. And no manager to follow up.
Flight Hub is a dishonest company. I purchased an air ticket more then two years back and in july 2021 they confirmed of refund and reversing it to my visa card. In spite of several reminders no response. Never deal with such before.
I have an emergency and I can’t even use my credit. I phoned to use it, but after taking my preferred date, they said that I will be receiving a call from them in a week to confirm the flight. But never heard from them. When I call them after waiting for a week, they said that they have a note in my account and no record of our conversation from last week. So I have to repeat the conversation again and repeat the request, and what? wait again for another week but they won’t call you back?
We booked our flight through Flighthub which cost us about $2000. In a few weeks we received an email from them asking us to confirm change in the original Flight. Unfortunately that change did not work with our schedule so we called them to hopefully get an alternative. But they did not, so eventually we asked them to cancel our flight for a refund. They never returned our money!!! Every time I talk to them over the phone, the agent makes some promises which never comes true. They do not even confirming the refund in an email, nothing. Just saying you will be refunded. Every time talking to customer service agent it seems they do not have any record of our previous calls. Now it is been almost three months since they initiated the refund!!! Nothing happened, no email no money back. I am convinced now that it is very unlikely to happen. I think we lost our money!!! It is frustrating that we can’t do much about it.
I was at the Airport lining up with other passengers to check-in when I was told my trip to my other connecting flight showed negative in the system. I wasn’t able to travel and the Airport personnels cannot change my flight. My whole trip was ruined. I tried calling them to get.so.e answers what happened to my reservation but nobody’s picking up the phone. I went home and until now I don’t know what to do. My booking was changed several times a day here comes the day of my flight I can’t go. They don’t even email me the changes before my scheduled flight. This company is useless. Their customer service is very poor.
I encountered the same problem. Flighthub sold me an invalid ticket too and was rejected by the check-in agent. Their 1-800-900-1431 was completely useless and kept disconnecting. Finally, I had to buy another ticket directly from AirCanada.com.
Canadian Transport Agency should stop them from selling more invalid tickets.
I have been dealing with a flight change for nearly a year. Phoned three times: different individual each time. The last promised a call back within three days. That was a month ago. I wrote a letter to head office. Letter returned. The issue has to do with a flight credit. Told to contact airline. When I contact airline, was told to contact the seller..Flight Hub. Back and forth. Last time I called, was told my flight refund had expired. Over 2300$. Hours of time spent wating on phone and explaining my situation anew each time. Absolutely frustrated by the lack fo professionalism. This company needs to be called to account.
Complete scam of a company. Have been trying to claim my flight credits for months now and nobody answers the phone or responds to emails. I will never purchase from Flighthub again.
I have had a similar experience. I booked a ticket for an event and the event got moved 3 days forward. When I called they took the $75 to change dates for me. Then nothing to confirm. I got an email saying they needed personal information to process the change. When I called I was told they would not change it. Then when I was directed elsewhere, they said they were taking notes because their computer was down and would call back with a change in a few hours. Days later, nothing. Called back, no one was aware I wanted to change even though the person took detailed notes. Again, I got filtered through 3-4 people, who said they took detailed notes and would talk to the airline for me. After 6 more days, nothing. I called again, where I was again told, there is no request for me to change my flight. Forward to another agent, who said the days I wanted were not available, even though I was looking at them on my computer. Also, again, their computer was giving them trouble. Then they said I could change the departure date 2 days. not what I wanted but agreed to this. I said great, but then I was informed this change would cost $200 more than the original ticket. I said, you already took my change fee of $75. They said that was a fee for them to look for a change. I said, but you didn’t do that either. I was told twice there were details notes for me to get a change but the agents confirmed there were not. I have used Flighthub for awhile and never had issues but never again.
I am in the same boat. When I go through “my bookings” on flighthub, it says that the charges against my credit card have been reversed, and to allow up to 12 weeks for it to appear on my statement. I saw this in December 2020 and it is now July 2021 and still nothing. I have tried calling flighthub numerous times and no one answers or my call gets dropped. I want an email confirmation with a date included that I am receiving a credit so that I can dispute the charge to my credit card company. It is not looking good, because it has been past 115 days to file a dispute. It looks like I have lost $1500. I will never go through this useless company again.
After dealing with Flight Hub, since July 2 and now July 15, hours and hours on the phone, I am clearly unhappy.
Long story short – we were trying to reschedule a ticket canceled due to Covid situation, and I was told we have the ticket for July 9, I decided to check if we really have the ticket, since we did not receive the electronic ticket via email, and SURPRISINGLY there is no ticket. Now the new ticket cost me more- instead of $791 it cost $937, because someone didn’t do their job I should pay more.
Hi All, After dealing with Flight Hub, since July 2 and now is July 15, hours and hours on the phone, I think we need to submit a group claim and to to take legal action against this company. PLEASE DO NOT BUY FROM THIS COMPANY!!!!!
Long story short- we were trying to reschedule a ticket canceled due to Covid situation, and I was told we have the ticked July 9, I decided to check if we really have the ticket, since we do not receive the electronic ticked via email, and SURPRISE there is no ticked. Now the new ticket cost me more- instead of $791 it cost $937, because someone didn’t do his job I should pay more. PLEASE DO NOT BUY FROM THIS COMPANY I had my lesson, I hope other people do not do my mistake and use FilghtHub
Took me a week, but I finally got through to a real person and got my refund processed. Now I just have to keep my fingers crossed that the refund actually comes through on my credit card. The key is to threaten to go to a news channel and tell your story. I found an e-mail, [email protected], and sent them a message after unsuccessful attempts with the other e-mail addresses. This e-mail went to legal counsel and then my message was forwarded to a real person to be dealt with.
If you want your money back, send an e-mail to [email protected] or write them via FaceBook messenger. Good luck, everyone!
Thank so much for this precious information. I was waiting for 3 months my refund and was calling every 2 weeks the customer services but nothing. I just sent an email using the one you gave and by miracle they processed my refund. hope you already got your money back.
FlightHub is really useless.
Received an e-mail from them that Air Transat changed my itinerary and that I had to call them to confirm the change. Finally got through on the 3rd try, and was put on the spot to either accept the revised itinerary or cancel my flight. Couldn’t decide on the spot as I had to discuss this with the other parties involved with my travel plans. Was told that I would receive a callback later in the day @ 3pm. Decided to cancel flight and called back just before noon, instead of waiting until 3pm for callback. Well, 3 hours and 10 minutes later, still on hold. So, requested a callback as per the automated message…will I ever get a callback? It’s now almost 3:30pm and nobody has called me back, despite agent “promising” that someone will call me back.
I am so disappointed and get so frustrated with their customer service/support whatever! I have been trying to contact them but i am only wasting my time, waiting for hours and hours and nobody’s picking up the call. I am not sure if there is really an agent working or just let the phone rings and just ignore everybody’s call. I submitted a request for refund but you will only get redirected to their website and you can only view the cancellation options you can’t even click it it won’t go anywhere. This is so ridiculous! My mom’s flight is supposed to be this cominG July 1st but they made changes to the flight so I am trying yo cancel and get refund, and guess what, it’s only automated machine will talk to you!! I have been wasting so much for all the flight bookings and cancellation fees etc! I’m not wasting anymore!!!
Hey Michelle, any news yet? Stuck with the same issue (3+ weeks on the phones waiting for a refund/flight change, no word from anyone), would love to get your contacts if possible.
I have been trying for over 3 hours ? Does anyone even work there!
The online refund is ridiculous . It just keeps looping. You don’t even know if your request for refund went through ! There is no confirmation sent or any acknowledgement that you have requested a refund ! Is it purposely set up to dissuade people! Super frustrated and ?!
Seems like I have the same problem. I have been dealing with a refund problem with them for 5 years!! I never got a refund back in 2016 like I was promised, and so I left a review on trip-advisor and everywhere else I could leave one.. someone from their customer care team contacted me 2 years later, promised me 2 free flights to remove the review, I removed it, got email confirmation, and then boom, no follow up from them. I finally got through to them and someone who doesn’t work there named Jerome helped me out and we were going to book the free flights, but then covid hit. Now I have been on hold for a week, dropped calls, and ect. I am getting no where. I would love to take them to small claims – I am in Canada, anyone have any tips on what to do and how to go about this? I have emails from the Jerome guy and their customer care saying they would promise me everything I just said. Thanks so much FlightHub, you guys are the worst.
Antonella, I have had the exact same experience. They keep going in circles. I receive a message that my Air Transat refund request has been received by FlightHub, but I never receive the “Refund Request Confirmation” email from them as promised. This has been going on for two months now.
We are in a same boat! I have an exact same experience! I wish was reading all these reviews in advance. I canceled my trip but never received the Refund request conformation! They don’t answer the phones either!
I am a 75 year old and never again willI deal with this company. Again, lost my trip to Toronto due to Covid and now the same trip from Newfoindland is almost 700.00 $ more! They booked Porter airlines and twice They referred me to Porter and Porter informed me that it was their responsibility as I had booked with them! And this company is supposed to be top in Canada!!
Same Issue with this company (Flighthub)….I have the confirmation that refund was done by the airline but still waiting for my refund on my credit card…I cannot connect o someone on the phone…..I have already submitted my refund request via their website more than 14 weeks ago.
Good luck with that!!! Pretty much guaranteed that flighthub is keeping the money. My story has to do with a flighthub issue that is new to me: I have a flighthub credit listed on their website for flights during covid but they refuse to honour it on any fare on their site (at least any fare that I have access to). They tell me that only they have access to flights that I can book to use my credit–GUESS WHAT? These fares are double or more than double the price of flights published on their website. Unfortunately, only they have access to these ‘secret’ fares. Bottom line, if you booked through flight hub, then airlines are refunding your fares under COVID rules, but flight hub seems to be keeping the money and refusing to refund it-only allowing you to use it with a different fare class that requires you to pay double or more.
I booked a trip to Manchester Thursday July 23/2020. Covid stopped this trip for happening. I have applied for a refund twice no response. There is no one there to answer the phone. I totally thought with the government bailing them out it was under the condition they paid back their customers. I don’t know what to do next can anyone tell what steps they have taken for their refund.
Extremely upset with FlightHub. Something needs to be done. I too have requested a refund through their portal. Once submitted, it should thank you & that a confirmation by email would come. 3 weeks later, no confirmation. They cannot be reached nor are their emails even valid as I tried that as well! And when I do call, the automated service recognize my booking number but when I enter it, I get a message saying “Unfortunately we were not able to find any cancelled request related to your reservation”. Really?
Now the Canadian Govt. has provided money to Air-Canada to refund customers.But I booked through flight Hub.There is no way to contact Flight hub.They have closed all avenues for customers to contact them.Air Canada has told me that your refund will be given only through Flight hub and they also says that Flight hub is operating booking new flights.Now what to do.Flight hub says that they are figuring out how to get the money from Air Canada.We have to report it to consumers support in-order to force Air Canada to pay us directly or even they refund us Flight hub will deduct lot of money as handling fees.Can any body give a clue how to contact the CEO of flight hub.
There is no way to contact them. I even tried to book a new flight through the phone, but it said to go online to book it.
On my original flight to Venice (aug 2020), it was first canceled and it said I can use my credits ($3200) for future travels. Now it just says call air transat.
Called air transat and they said they cant do anything as they don’t have access to flughthub system.
This is now an endless loop.
Did anyone get this resolved?
Who should take ownership of this?
Who do we call for help?
I have the same issue right now with some flights from last April to Costa Rica. Cannot get anyone on the phone from flight hub, cannot get any reply to an email. They also sent me to air transat and air transat told me the same thing. I’d love to get a group together and go to the media. This is clearly a scam.
Same here! I paid for my flight ticket in Dec. 2, 2019 for May 2020 (before COVID actually happened). The flight was canceled due to COVID-19, obviously. This information has been know to me through the news. Did not received any notification from them. Had to call Air Transat to get some clarification. I requested for refund and of course they rejected it, even though I did not canceled the flight.
Now it will be a year soon and I did not receive any notification from Flight Hub. I tried to get some information about my situation and Air Transat directed me to Flight Hub. Now I’m realizing that it is impossible to get anyone on the phone who could give me information I need. This is a rip off. Something needs to be done here!
Update- I reached out to the executives at Flight hub directly via email since I could find no other means of contacting the company for resolution before moving to legal action. I did manage to get a reply, and will update if a resolution is met.
For the last 5 days I have played their games and did my due diligence to come to a mutually acceptable agreement on a flight booking they screwed up 3 times. Today after waiting for hours on hold they hung up. Last straw for this guy. You can take them to small claims court for a sizable amount. I am on my way to the courthouse first thing in the morning. It is crazy that a company that has this much negative issues and extremely deceptive business practices. This is my only experience and honestly I will never deal with them again. I’ve also contacted the CTA and CBC GOPUBLIC. I encourage you all to stay in the flight the worse they make it the larger the damages. Document everything.
Hi Andrew, could you please let me know what was the outcome after you contacted CTA and CBC GoPUBLIC? Have they been helpful at all? I do have the same issues with FlightHub with a refund not received, so I would like to know if it’s helpful to contact those agencies. Thank you. I appreciate.
Same experience like many others here. It seems that their customer service channels are rigged in a way that you can’t talk to anyone. Even when you send an email you get an automated reply that says “call us” which is impossible due to their system that will do everything to not offer you the “speak to agent” option. Please be advised and take your business elsewhere.
My friend and I booked a trip to Ibiza for my birthday May 13th-18th. Since the pandemic started we requested a refund seeing as they haven’t offered to give us credit. My friend put this request in 2 weeks before our flight. Never received an email or an update. My friend continued to reach out which they kept giving her the run around that it will take 6-8 weeks for this to be cleared. Here we are July 2nd. I called 3 weeks ago the reps were rude and unorganized. I was told it will now take 12-24 weeks (NOT HOURS) to get an update that is processed. BULLS*T! I called again last week and was told the request we put in was sent in May 22nd (HOW?) Its obvious they aren’t trying to pay us our money back and we need answers. Does anyone on here know where I can seek legal advice for this. They are playing with people money and I do not appreciate this. I even reached out to the airlines and they said they did not have any notifications of a refund request in my name. WE NEED ANSWERS!!!!!!
Did anyone get refund for the cancelled flights from flight hub? I am also expecting for the refund of around 2700$ from them. Nobody in flight hub customer care desk to talk to. While contacting airlines directly, which is Oman airlines, they are saying, ticket needs to expire to process the refund. So I need to wait for 1 year from the date of purchase of ticket. Can anyone able to help ? Much appreciated..
Thanks
Hi
I called flighthub yesterday june 8/20 to use my travel credit to book my next trip….I was advised that I could not change my origin/destination…..when I had proof from a screenshot that I could. The lady agent at flight hub advised me to call west jet….so I called and I spoke to WEST jet lady agent on the phone yesterday june 8/20…the lady I spoke with has confrimed that I can use my credits on any flight that west jet flys too. I DONT have to go to Las Vegas, which was originally planned for my 40th birthday. Now I wanting to go honest Maartens.
The west jet agent advised me to have flighthub call westjet if flighthub still required confrimation.
I called flighthub back yesterday evening june 8/20 and finally spoke to a guy agent to give him the great news, that I received from the west jet agent, that I can travel to any destination I like to use my credits…he still advised me that I couldn’t changed my destination even after I gave him the great news….he advised me to call westjet back.
I said west jet said for unyo call them…
the flighthub agent told me that they were not allowed to call west jet that the support team said that hes not allowed to call, when I asked to speak to a supervisor, I was told that their wasnt one….but yet their is a support team that he can talk with???. I said in the past u could called the airlines, the flighthub agent advised me that, that was in the past….like wow.
On top flight hub has no compassion and still charge me 35.00 cancellation fee…
When flights were being cancelled due to the covid 19 pandemic……its was out of passengers control. Meanwhile all other airlines have waived all their fees.
A full refund, does not take 16 weeks, but flight hub will intentionally take their time to process refunds…omg its a click of a button…..flighthub lies and they over exaggerate so much and they make excuses.
Maybe I should contact gobal news as well.
Flighthub are so lazy, they do not have their customers best interest at heart. It’s so sad.
They are using the covid 19 as a excuses to benefit themselves….they have absolutely no compassion for anyone.
We are having the same problem with flight hub but with Air Canada. Air Canada has told us that we should get a full refund but they continue to make up lies (flight hub). They also told us that they can’t talk to Air Canada and that there wasn’t any else above them that we could talk to. What a freaking NIGHTMARE. Never using them again.