Contact FlightHub: Find below customer service details of FlightHub, including phone and email. Besides contact details, the page provides a brief overview of the travel company and its services.
Head Office
3333 Boulevard Cote-Vertu,
Suite 600, Montreal,
Quebec, H4R 2N1
Canada
Customer Service
Phone: 1-800-900-1431
Phone: 1-647-689-2956
Email: [email protected]
Email: [email protected]
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About FlightHub
FlightHub is a leading Canadian travel agency founded in the year 2012. Headquartered in Ontario, Canada, FlightHub allows travellers to search and book flights, hotels and travel packages at the comfort of their homes.
One can search for flights by inputting date, origin and destination in the advanced search tool. Fliers can further filter search results by price, schedule and airline. The website shows the lowest price, along with schedule, airline, among other details.
FlightHub has regular offers and discounts on all its products and services. Booking can be done on the website or by calling the reservation. Tickets online can be purchased using Visa, MasterCard and American Express. Travellers can sign in to their account online to view or manage their itinerary.
Register for the FlightHub Elite membership to get access to exclusive offers, priority telephone line and free ‘Best Purchase Guarantee’ on all bookings. For more information or queries on payment, refund, cancellation, baggage, check-in, boarding pass or others, reach the FlightHub customer service.
My flight was cancelled due to the coronavirus to which the airline confirmed with me that I could get s full refund, but since I bought my tickets through Flight Hub, I had to get my refund through them. It has been 6 weeks now. Every time I get through I am told they have to process my request to “see if I AM ELIGIBLE”! To do that they said they had to email the airline and get confirmation from them directly. First it was, 24-48 hours to get this done, then it was 72 hours and then it was 2-3 day prior to my flight date, which was last week. No reply from them. So I called the airline and they confirmed they have received absolutely no contact from Flight Hub! So just getting off the phone with Flight Hub again today, I go the exact same story- the PROCESS will take 72 hours, but this new bit of info, that IF they determine I am eligible it will take another 8 weeks to get the refund. Unbelievable. If I do get a refund in the end, it will be a miracle. If I don’t the trip of my dreams to Italy is lost as I will never be able to save that amount of money.
Hi Susan. I feel bad for you. I am very much in the same predicament. Our flight was rescheduled and Flight Hub sent us am email to that effect and said our immediate attention was required. We contacted them on several occasions, and they kept on telling us that the airlines had not gotten back to them with the change of our flight. This went on until the day before our scheduled flight, and we were forced to cancel our initial flight and rebook a more expensive flight. We booked through Air Canada on our own and had no problem. I called flight hub and they said we had to contact the airline to get the refund, which I did. The airline said flight hub would have to contact them and not myself. I called their contact centre again, And was hung up on. I have now requested that a supervisor call me back. I doubt that is going to happen.
I am in a similar situation with FlightHub for flights from Edmonton to Rome return May 1 to May 23. Were you able to get a refund? If so how? Any help much appreciated. Thank you.
I am in the same situation. Cathay Pacific Airway cancelled my parents return flight and informed us that the ticket can be refund for the unused amount. I request cancellation and refund online. However, the flighthub charged me $70 for handling fee and then reject my request for refund. I called Cathay Pacific Airline, they confirmed that my ticket is refundable but just need Flighthub send a request. I have called them 20+ times and sent email 10+ times. It is now 3 months after, I still cannot get refund and they are still charge me $70 for the handling fee of two tickets. Horrible customer service.
I have same situation as what Susan and Lisa said above. It is a sad to have a booked experience with flightHub. As above mentioned, FH get benefits from Covid Virus. It’s a Shame.
I really wish I had read about this company as well. I’ve had horrible experience. Left stranded in airport with my 10 year old because they failed to inform me of my flight change. They’ve lost my luggage, ruined wedding plans that I was attending as maid of honor and would refuse to compensate for any of it. 3 months on the phone with them w no avail. I would never use this platform or fly with Interjet again. Beware ppl before booking. Cheap flights doesn’t mean horrible experience
I wish I had gone through the comments and feedback of flighthub before engaging them.The company is a big joke and the worst thing that can happen to anyone.
To the entire world,please stay away from flighthub.
I wish I read all these reviews before hand. Absolutely the worst experience and the worst customer service. They misspelled my name by one letter then refused to change it without a $75 charge. I honestly believe that they’re doing it on purpose to collect fees now.
Is this company Legit? I booked online, they sent confirmation and immediately cancelled my reservation. They said they cancelled it due to price increase and “don’t worry you’ll get a refund”. a week later when I am asking for the status of the refund they are saying they have to review.
Amazing! a company registers itself in Canada, hires bunch of employee in Philippines who have no business ethics and communication skills. The company itself does not seem to stick with its contractual agreement. My suggestion to customers who experience scams to try to make them pay for what they are liable for by taking them to court. That is what I intend to do.
Booked my birthday trip for Naples, Italy on Air Italy, on this website through a travel agent. I made sure I was talking to a human, so in case something unusual happens, I will have someone to call back. My complaint begins today, June 23, when I called this travel website to upgrade my airfare, from Light to Classic. I had to do this because now because when I booked my flight, the agent told me, she did not have that option on her end to upgrade. Instead, I will receive a confirmation email, and from that email, I will have the option to upgrade it myself. So, it sounds like a realistic solution, which by the way, was not correct. The email contained no option for me to upgrade. So I called them, as per advice from the airline itself, and asked to upgrade, which they declined to do, because they said, airlines do not allow cancellations/changes. So I told them again, I was not cancelling or changing my flights. I was simply upgrading it to a Classic fare. I did not believe them in the beginning because I already spoke to the airline. Second, when I said, I was going to upgrade my ticket, they did not tell me, it was not allowed after she checked the limitations of the ticket purchase. And third, I was told when I purchased my ticket, that I have that option to upgrade it myself upon receipt of the confirmation email which was a hoax. The trouble with this travel agency is, their staff do not speak English as their first language, so the language problem strongly exist in their business. I spoke to the supervisor, whose name was Ika, and she was useless either. So folks, do yourselves a favor.. SAVE YOURSELF THE AGGRAVATION AND DO NOT BOOK THROUGH THIS TRAVEL WEBSITE. They are simply going to take your hard earned money without or less something in return. It will only add misery and frustration when you try to get it back. Do your booking through the airline itself. It is safer, and you will only deal with airline, in case some problems happen. I conclude that travel websites such this may offer attractive travel deals, but they bank the cost on you hoping that you will have some necessary changes to fit it to your travel plans, which was what happened to me. They will only do what is profitable for them. If they think that the decision or request will not yield a significant profit, to hell with their customers. I plan to complain to the travel council in Ontario. This has got to stop or they should be investigated.
We purchased tickets to go to Orlando. Departing day was Aug 24, returning the 31st of Aug. Total was $ 2157. Got our confirmation e mail which had our flight going out and coming back on the 31st. We called back immediately because somebody obviously punched in wrong date. Were told too bad. We must have booked that ourselves. Now our flight which was 430 a person 20 minutes before was now all of a sudden over 600 a person. Total of over $ 3300.00 Then we had to pay a fee on top of it to change it back to the out going day we had originally picked. Sounds like a scam to me. Then after all that we just received another confirmation e mail with us going out and coming back on the 31st again and had to call back again… We would not have booked with flight hub knowing our 430.00 tickets were actually over 600.00. Will never book through Flight hub again………
I wish I had read all these feedback and comments on this HORRIBLE HORRIBLE travel agency. I WILL NEVER USE THIS COMPANY EVER AGAIN! EVERRRRR!
I WILL NEVER USE FLIGHTHUB EVER AGAIN TO BOOK MY FLIGHT! I would rather go through the airline even if I have to pay more. I was given the run around for more than 48 hours. I was told that my cancellation went through that I did online, which by the way is AN OPTION to do! However online it kept saying that my cancellation is in progress…. for over 36 hours it kept saying that. Then later when I called I was told by them that in order to make a cancellation I needed to call them. WHY THE HELL is that option online then!!!!? I paid to cancel the reservation and so it didn’t bother them to take that money too. So, in the end, my cancellation never went through, and I never got back my cancellation money. Plus I LOST MY RESERVATION!!!! Because they eventually canceled it after I was on them for 48 hours. NO MONEY BACK EVEN THOUGH MY DEPARTURE DATE WAS OVER A MONTH AWAY!! THE WORST TRAVEL AGENCY. IF YOU VALUE YOUR TIME AND MONEY DO NOT USE THESE PEOPLE! Save your money and go directly through the airline! Customer Service Representative Supervisor Laurraine, dishonest who DON”T KNOW HOW TO DO THEIR JOB. Had me on the phone deliberately for an hour and forty-five minutes hoping that I will just get fed up and hang up. WELL HELL NO!!!!! It is my hard earned money and I will not get cheated out of it.
I was then told that there is a glitch in the online system ( Not my damn problem) and therefore my canceled booking wasn’t completed and therefore because more than 24 hours has transpired the airline’s policy makes my cancellation void and nonrefundable. THAT. IS. NOT. MY. PROBLEM!!! FIX YOUR DEFECTED WEBSITE AND FIRE YOUR INCOMPETENT EMPLOYEES. Train the new ones on what customer service really is!!
I AM STILL WAITING FOR MY REFUND. If I don’t get it back, the name of every customer service, as well as supervisors and managers, will be mentioned on their Twitter site as well as facebook site. This poor customer service should not be allowed to continue.
Why haven’t they been sued in court? Complaints made to the BBB? Exposed in the media? Why are they allowed to get away with this?! I just filed a complaint with the BBB in Ontario, and I’m from the states. They obviously need to be put out of business.
Hi Dan, I feel the same way, Canadians at most times are too soft, do not have the firm right and wrong judgments. FlightHub could be very well a scammer to begin with. There is no where to find proper company history, there is no policy in place… Their staff words change back and forth. To contact them with one and only 1800 number. I will be reporting them to BBB as well. FlightHub cannot exist the way it is.
I’ve gathered all my proof to take to small claims but now I’m reading it has to be done within their jurisdiction. They are in Canada, I’m in USA. This is ridiculous but I’ll def do BBB
Somebody explain why haven’t they been sued in court? Complaints made to the BBB? Exposed in the media? Why are they allowed to get away with this?! I just filed a complaint with the BBB in Ontario, and I’m from the states.
My first experience and the worst
with every unsuccessful booking I was being charged, how? nobody knows; so a ticket of 518 costs me about 2000 CAD, the funniest thing after I called them they said there was no extra charge on your visa card, then I told them my bank statement is in front of me which will never lie. Anyway still struggling to get my money back.
The worse customer service. I called many times to request the refund due to their error system when booking on their system but nobody picked up the phone. After that, I sent some emails to the customer service over 1 month, no one replied my email to solve my problem. What a scram you are!
Hi,
I tried to book a ticket on May 1st. Somehow I have changed my mind and tried to cancel it on May 2nd within 24hrs. I have logged into the flighthub.com and cancelled my flight in manage my booking and selected cancel the flight.It asked me for 75$ fee since I am cancelling and there are no airline charge since I am cancelling it in 24 hours. Which I agreed and cancelled it. It showed me to enter my 3 digit security code so that 75$ would be deducted in 8 to 10 days and I will be receiving an cancellation confirmation email within 24 hours. On the screen it showed me that your reservation has been cancelled successfully.
After 24 hours I haven’t receive any confirmation email, so called the customer service and they told they never received any cancellation request at all. I told them I haven’t cancelled on any 3rd party website. I have cancelled on your website. They asked me whether I had any screenshot. Unfortunately I don’t have any screenshot with me. They told me it’s non refundable and so nothing they can do from their end.
I said was disappointed with your service and they said sorry but we cannot do anything.
I just want to say worst service ever, if anyone wants to cancel please call them and ask for cancellation. Also before ending call tell them you want cancellation email. Worst service ever.
I will never book through Flight Hub again. I will keep this short. When I wanted to change a flight they kept me on hold for an hour and forty five minutes. Rebooking was a disaster. The customer service was non existent. They didn’t seem to know what they were doing. They kept putting me on hold while they went to check it out. They were going to charge me $500 for a flight that was worth about $340. I eventually gave up and booked with United directly for $309.
Do not book with Flight hub and if you do don’t ever buy their miss leading “extended cancellation Policy. My meeting was cancelled tried to get a refund, nope you can only use that policy up to 24 hours after you purchase your flight. what a crock, if I go to cancel I will pay a fee of $250.00 on a $138.00 flight. Bunch of crooks!!!!!!! Once I voiced my concern sternly but not rude she basically hung up on me.
I just had the worst experience with flighthub. They offered assistance to assist me due to a glitch in their site, and added almost $100 dollars to my ticket and removed the insurance to make it non-refundable. I was actually looking at my booking and would not pay this money. The supervisor “Rez” told me price change every hour. After heated conversation,they agreed to refund my money.She processed it before we could clear things up. I was shocked. They I was told I would receive my money back in 10 Business Days..Almost $2000..Stay away from these guys. First travel company to do this to me..Now I must freeze my card and hope they honor my cancellation and don’t rob me again. So disappointed in this company
If only I could give them 0 stars.
Absolutely the worst Canadian business I have dealt.
BEWARE when booking flights with them as their 24 hour cancelation policy includes a C$75 modification fee. Which means you loose money even when the airlines don’t charge them to cancel before 24 hours.
Save yourself the trouble – DON’T deal with flighthub.com
Terrible customer service, they put you in hold for eternity, they said there is no way to correct ONE letter of my last name. And they said the only way out it is to cancel my ticket, but I already talked with American Airlines and LATAM airlines and they confirmed that change could it be done for them – FlightHub. It’s been 5 days and one supervisor drip for another one and nobody resolve anything.
I just want to say that I agree with everybody below that has commented. I used FlightHub over two years ago to book some flights. They of course over charged me then told me there was nothing they could do about it. Haven’t used them since.
Most recently though, my credit card company called to tell me that my account was overdue. My account that was paid off several months ago and hasn’t been used since. FlightHub decided to start charging me $5.95 a month without my knowledge. F’d up company. I don’t know how they are still in business with reviews and service like stated by everyone.
Booking # #103-528-012 flight hub quoted and charged $188 for a one way flight to Mexico. Next day an urgent email requiring me to call them back and warning that my flight booking would not proceed if action was not taken.
Flighthub agent misquoted and now I was asked to pay $279 instead. It may not sound like lots, but at the end of the day this was a flighthub error and it was easy for them to tell me to pay or not book. My travel to Mexico obeyes a family emergency, every penny counts. Flighthub must step up for their mistakes not customers. I booked other flights based on the initial $188 fare, hence ended with higher travel costs due to flighthub mistakes. Yes they “sincerely apologize” but at the end of the day they did cut a profit and I had to pay for their lack of professionalism. By the way 2.5 hours spent on the phone. When I asked to talk to a supervisor, I spent 30 more minutes on the phone.
Absolutely the worst customer service ever, this company is a scam and nothing else.
I booked a flight to california last year, then I had to change the dates, they charged me 150$ plus the price of a new ticket, and they held my money as credit (no refund policy really!!!!!!)
I wasn’t advised at all about the consequences of cancellation with them at all, (it must be the same passenger, the same airline, the same destination in order for you to use the credit !!!!!!!!!)
Later on, when I wanted to purchase a new ticket for the same destination, they asked me to pay an extra amount of 500$ for a ticket worth of 450$ to use my credit!!!!
This is the last time I deal with this company, I will leave negative reviews everywhere… this company is a joke.
Scam… I rather to walk to mexico rather than getting a flight with them. They do not even have a proper manager to resolve issues.
They wasted 5 hour of my time yesterday to book me a flight and now my flight is cancelled for unknown reasons.
What a joke!
Poor customer service. No one speaks proper English.
I bought a return ticket from Halifax to Toronto, arriving in Pearson Airport. On the returning flight, I checked in and when I got to security they told me my boarding pass was for a different airport (Billy Bishop downtown).
My husband had to go ahead without me, and I stood in line at the airline counter, and missed my flight.
Later Air Canada put me on a flight from Pearson but I had to pay for a business class seat, unless I wanted a 12 hour wait.
The airline said it was Flight Hub’s fault for issuing the ticket from a different airport. I called Flight Hub and they said no refund for me, because the airline changed the ticket and not them.
I am so disgusted, and am out over $500.
Hello All,
I currently am going through the same situation, where I paid the $75 dollar cancellation fee. Please note the word “cancellation”. Yes I get it, so I try to re-book. Of course there is no way on the website to use my “Travel Credit”, so they make you call them. Yes, they will not identify the location of the call centre being used and yes, it is very hard to understand the operators and supervisors.
The difference between the listed flight and my travel credit is $51.52. They said the charge would be 258.98. I asked why and was told it’s a change of flight fee. I informed them that I am not changing my flight I am making a new reservation because I paid a $75 dollar fee to “Cancel” the previous reservation.
Supervisor, angry now at the obvious truth of this statement, said it was airline policy. I asked if a copy of this “airline policy” be sent to me, she said no and hung up on me.
Worst Company Ever
WORST COMPANY ON THE PLANET TO WORK WITH!!! Charged me 50 dollars for seats I can get free on the web site!! Tried to get refund and no one can speak English and there phone system sucks!! I will never use these people again and I’m telling anyone who reads this not to use them also!! There customer service is nothing but foreigners and will lie to you about the charges!! PLEASE PLEASE PLEASE Do not use this company unless you want the hassle!!
Awful, awful customer service from a Canadian Company based in Canada! I am ashamed of this company based out of Ontario , Canada.
I am a Canadian citizen who asked quoted in Canadian dollars for an Air Canada flight. I was quoted and made reservation based on the quote in Canadian dollars.The confirmation email quotes a reservation amount in CAD dollars but they charged me in US funds and each ticket cost $40 CAD more.
Why would a Canadian COmpany quote a Canadian who is making a reservation on Air Canada and charge it in US dollars is beyond me.
They are impossible to reach in Ontario. All answering of calls are done through a foreign agency. Their phone option #6 “billing issues” are directed to this agency and no one has anything to do with billing.
I have dealt with them before many times and swear that I will never deal with such a poorly run company again.
Kiss another loyal customer goodbye Flighthub !
More of the same bad incompetent service. The on-line reservation system wouldn’t accept my AE card and told me to check with my credit card. The credit card said they were crazy. Then the customer service person tells me they have an internal problem with American Express and I’d have to book the flight in Canadian dollars. I live in the US. Then he disconnects me when he asked me to stay on hold for 2 minutes. I use a different credit card and the system said it was a success. But, I have not recieved the itinerary from flight Hub. Now I have to track that down. I expect reimbursement for the 3 hours I’ve spent on the phone and non-working online system. Please contact me about a 475.00 refund.
Flighthub
What a scam you are!!
First of all you keep you on hold for almost an hour. The agents can barely speak English. And then they screw up the spelling of my name by one letter, so I have to call and correct and they have the nerve to say it will be $75 for a name change!!!!!
And then they say call back because they will investigate the so called recording of our conversation. I do and they simply tell me, nope. It wasn’t their error! So now I don’t get reimbursed the $75!!! And they cant prove to me the recording is valid!!
Never again will I deal with you crooks!!
And I will leave the most negative reviews on every social media network there is!!! Bye bye future customers to you!
Maybe learn some proper customer service! And in proper English!
Worst regards
This has to be the worst customer service experience. We had a family emergency and needed our flight to be changed to an earlier time. Needless to say they wanted to charge me double what i paid and if i wanted to cancel the ticket i would lose all my money pretty much. I had purchased the extended cancellation policy and apparently it is only for 24 hours how is something going to come up with that!!! I try to explain to the rep he tried to help when i tried to esclade it to a higher management i was told i agreed to it being 24 hours and they wouldn’t change the fee of the cancellation. AND TO TOP THIS OFF I WAS ON HOLD FOR OVER AN HR AND TRYING TO MAKE SENSE OF ALL THE CHARGES FOR AN EXTRA 2 HOURS!!! I asked to have the contact information of the head office and i was told that is not something they can provide. THIS IS A LEGAL BUSINESS AND EVERY CUSTOMER MUST HAVE ACCESS TO THE HEAD OFFICE!! The manager name was Ferry or something but this is the out most ridiculous thing i have seen!! GREAT CUSTOMER SERVICE NOT!!! Never booking with you guys again and i have used this since 2010.
Please do not do any transaction from Flight Hub, save yourself from trouble and hard time. Terrible customer service the worst ever!!! I just wasted my money here! I cancelled my flight on a day after I booked it because of personal reason. They don’t want to refund my money and instead gave me a travel credit and with a year expiration. (WTF!!! Right?!) Now I’m trying to use my so called travel credit and the customer service to be dealt with is impossible to talk to, you will be waiting for hours on hold. Fucking terrible!
I was surprised to see an additional charge of $45.l5 deducted from my account with no explanation. I received a receipt for the amount I was told it would be and now this additional expense!! I will never book again with FlightHub. Very disappointing.
Booked 2 tickets (My daughter and myself) through FlightHub web site in Canada.
Payment was in Canadian dollars (Total: $2085.22) however in small print in the bottom it says that I will be charged US dollars .
FlightHub Booking Number: 097-419-879
ISSUES:
1. Cannot reserve seats:
a. Tried to do it through web site. I was successful however no seat assignment was visible.
b. I got charged by FlightHub
c. I called Air Canada and they told me that no seats are assigned to me and my daughter and if I want to reserve seats with Air Canada it must be paid in US dollars with much higher rate per seat.
d. I called back FlightHub and they refund me as they were not able to reserve seats
2. My Visa card will be charged in USA dollars:
a. Payment was in Canadian dollars (Total: $2085.22) however in small print in the bottom it says that I will be charged US dollars .
3. Layover too short in Calgary (47 Minutes)
a. Trip was arranged on FlightHub web site by their search engine. I chose the shortest travel time and booked the ticket
b. I called Air Canada and they told me that layover in Calgary of 47 minutes might be to short:
i. They advise me to call Flight Hub and ask for “Piece of Mind” policy to change flight for FREE from Edmonton 1h early
ii. There is available flight with the same company (Air Canada) and the same price:
1. AC 8145 leaving Edmonton at 1:40 PM
c. I called Flight Hub and they told me it will cost me more than $600 to change two tickets??? I asked to talk to supervisor but wouldn’t do it for free and they didn’t know about and acknowledge “Piece of Mind” Policy.
Details:
Departure:
Edmonton-Calgary-London (UK)-Brussels – April 29, 2018:
Air Canada
Flight 8153
4:45pm Sun. Apr 29 Edmonton, AB (YEG)
5:37pm Sun. Apr 29 Calgary, AB (YYC)
Economy
Air Canada
Flight 850
6:25pm Sun. Apr 29 Calgary, AB (YYC)
10:00am Mon. Apr 30 London (LHR)
Economy
Air Canada
Flight 6336
Terminal 2
11:05am Mon. Apr 30 London (LHR)
1:15pm Mon. Apr 30 Brussels (BRU)
Operated by Sn Brussels
Economy
Return:
Brussels-Toronto-Edmonton – May 12
Air Canada
Flight 6383
10:45am Sat. May 12 Brussels (BRU)
12:55pm Sat. May 12 Toronto, ON (YYZ)
Operated by Sn Brussels
Economy
Air Canada
Flight 169
Terminal 1
2:10pm Sat. May 12 Toronto, ON (YYZ)
4:15pm Sat. May 12 Edmonton, AB (YEG)
Economy