Faber Head Office
Franke Faber India Ltd
204, Second Floor, Pentagon Tower 2,
Magarpatta City, Hadapsar,
Pune – 411028, Maharashtra
Phone: 020 66037900
Faber Customer Care
Phone: 1800 209 3484
Locate Faber Store
To locate a Faber store nearest to your address click here.
About Faber
Faber began its operations in 1997 with a vision to transform the traditional Indian kitchen. The company saw an opportunity in the growing Indian market with new aspirations and needs. Initially, Faber imported lower end models to market to the cost-conscious middle class. Over time, Faber also started to import high end luxury models as the Indian economy blossomed. Later, Faber recognised the potential in the Indian market and started establishing manufacturing plants within India. Today, the company enjoys a strong distribution network with numerous distribution channel partners and dealers making a total of 2000 retail counters across every major city in the country.
Faber’s diverse product portfolio ranges from cooking ranges like built-in gas hobs to conveniences like baffle filters. Faber provides complete kitchen solutions with products to meet every requirement. Some include gas stoves, fume exhaust chimneys, microwave ovens, induction cookers, dishwashers, exhaust fans, hobs and built in ovens, to name a few. Besides effortless functionality, Faber products offer a unique style, a sense of finesse that marks every modern kitchen.
The company puts intensive work in its design stages to produce models that not only cater to the needs of the customer but also appeal to one’s sense of aesthetics. It tries to bring in the concept of the kitchen as more than merely a room for subsistence. Besides design, Faber takes a pride in its technological prowess. The Sil-K-xp, Sil-K-sm, Silence Key, Comfort Panel and Silent Kit are all technologies to reduce appliance noise levels. For energy conservation, Faber products use 3-PH, Velo LED as well as traditional LED technologies. The company invests extensively in Research and Development (R&D) to improve efficiency, quality, safety, comfort and ease of the user.
As the range of products offered by Faber are, in general, long term investments, the company’s products and services must reflect this fact. In fact, Faber products are designed for light maintenance requirements and ease of cleaning. Products are provided with cleaning and maintenance manuals to ensure optimal running of the product. Warranties are provided with each product as a guarantee of quality and durability. Moreover, in the rare case of malfunctions, Faber provides excellent After Sales Services. The company has a dedicated customer care number for the same. The company goes to every length possible to ensure customer satisfaction, and it has been rewarded duly for the same, occupying today a dominant position in this segment of the market in India and the world. Reach the Faber customer care for further information.
Faber customer care just does not respond ! I bought a Faber chimney in June 2021.It stopped working in January 2022. I lodged a complaint on 2ndJanuary 2021. HYD0201220030.A technician came on January 4,2022. He removed a part, said will be replaced within warranty period but but has not returned. After several calls he again came up with a part received from Pune and after fixing the part he declared the received part is faulty and again need to get part from Pune.Till now even after 40 days no response from Faber.I don’t know whether they are receiving from Pune ,India or from other Foreign place.Faber keeps telling me over phone that they will look into it asap.
Faber just does not respond ! I bought a Faber chimney in June 2020. It stopped working in December 2020. I lodged a complaint in January 2021. After several calls, a technician came on January 2, 2021. He removed a part, said will be replaced within warranty period but but has not returned. Faber keeps telling me over phone that they will look into it asap.
Pathetic products. Faber is the worst company I have dealt with. I brought Faber cooktop on 11th October. On 14th installation was done. On 15th October I noticed the burner turning complete black. Multiple complaints were registered. A technician finally visited in Jan 2021. I was told the installation was not done properly by the company guy. Pathetic. Later the problem continued. Now I am told that the burner will continue to turn black since it’s just polish coating. For this I paid 8000/-. I will expect a replacement or a refund.
The cooking i bought 3-4 yrs ago is pathetic. Several services and replacement needed. No action despite several complaints. All i get is a computer generated standard reply.
I have been facing similar problem with chimney. The blessed thing does not blow away the smoke. It clogs very fast. Service center charges exorbitantly to clean it. Further, it has given back the chimney after damaging or maybe changing the chimney on and off switch.
Yes I totally agree with you. Faber service is the most pathetic and irresponsible at every level. I think we need to tell everyone possible to refrain from purchasing any Faber products.
I have logged and registered the complaint for my Faber make micro-oven having reference no. 1305624320 dated 13th of May 2013 at 2:35 PM. The engineer came after lot f follow up and finally suggested to replace the door. I agreed for the same. After repeated followup with everyone including Mr. Deepak who is in-charge of servicing at Pune office, the engineer came with the door after 4 months for which I paid the money. After replacing the door, the engineer again identified another problem and hence agreed to bring the required component which was not working according to him. After rigerous followup and false assurance till now they have not made the component available to me. When I called up to the Service Manager, Mr. Deepak, he just made the sorry statement saying that he will not be able to resolve the issue and now I can just throw the micro-wave in garbage. The customer care and service given by Faber is pathetic and will make sure that my dear and near once should now buy any of the Faber product. This is the most pathetic servicing I have experienced in my life.