Head Office
Ezibuy Limited,
Private Bag 11000,
Palmerston North, 4442
New Zealand
Customer Service
Phone: 0508 500 500
Phone: 06 353 8644
Email: mail@ezibuy.co.nz
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Aboutย EziBuy
EziBuy is a New Zealand based apparel and homeware retailer founded in 1978. Operating as a subsidiary of Alceon Group, the company runs its day to day operations from the headquarters at Parnell, Auckland. Products are sold at brick and mortar stores and online on the ecommerce channel. First established a small mail order business, the company today sends over 23 million catalogues a year. It further processes more than 1.75 million orders a year to customers in Australia and New Zealand. Products by a number of local and international brands are sold by the multi-channel retailer. It also ships products under private labels Capture, Emerge and Grace Hill. Sara, Capture Woman, Grace Hill Woman, Together Woman and Emerge Woman are the plus size offerings for women. All products are shipped from its distribution centre in Palmerston North.
Shoppers can use the store locator on the website to get address and contact details of outlets in your city. Currently, EziBuy stores are found across Wellington, Tauranga, Auckland and Christchurch. Before heading to a store, you can explore the Catalogues section to see latest fashion trends, featured items and those on bargain. The Sale section is where you need to head if you are looking for items on discount. Fashionistas will find a number of resources and guides as well. Have a special occasion coming? Purchase EziBuy virtual or physical gift cards that you can use online or at store. You can check gift card balance by signing into account.
On the website, you can shop by collection, featured products, by category or keyword. Products you can shop include jeans, shirts, suits, jumpers, shorts, pants, jackets, chinos, jumpers, shorts, swimwear, dresses, Plus Size clothing, sandals, shoes, outdoor furniture, sheets, duvet covers, home decor items, blankets, curtains, garden accessories, pillowcases, among others. You can filter products by brand, size and price. The product pages have detailed description, material details and specifications. Purchases on the website can be made using Visa, MasterCard and Discover cards. During checkout, you can opt between standard or express shipping. Also there is Click & Collect, so shoppers can pickup order from any EziBuy store.
Orders that total a certain value become eligible for free delivery. Standard delivery takes up to 5 working days. Priority delivery can take 1 to 2 working days. Products carry a 30 day return policy. If you are not happy with your purchase, you can return same in its original condition for a full refund. Refund of returned items will be processed within 5-7 working days. If you need to view your recent orders or cancel purchase, you can do same by signing into account.ย For more information or queries on payment, refund, cancellation, or others, reach the EziBuy support.
