Head Office
136 Joo Seng Road,
#06-02, Singapore 368360
Customer Service
Phone: 6567 8880 / 6305 9663 (Singapore)
Phone: +62 21 300 688 14 (Indonesia)
Phone: +603 27243898 (Malaysia)
Phone: 02-03 85 800 (Thailand)
Email: service@ezbuy.com
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About Ezbuy
Ezbuy is a platform for shoppers to purchase products from China, Taiwan and US. Part of EZbuy Holdings Ltd, the company was founded in 2010 and is today the largest overseas shopping platform in Singapore. The service is used by more than 500,000 shoppers in Singapore to procure products on a great bargain. The platform is also popular among consumers in Malaysia, Australia and Thailand. There are hundreds of thousands of products to choose from on Ezbuy. Prime members can shop for large items like furniture and have it shipped for a minimal shipping fee. Prime members also enjoy lowest agent fee rate and free insurance. You also have the option to get a free overseas shipping address.
Products you can shop and have it shipped through Ezbuy include clothing, fashion accessories, toys, footwear, shoes, bags, home decor, bathroom supplies, beauty and makeup products, musical instruments, fitness equipments, furniture, office supplies, car electronics, interior accessories, exterior accessories, smartphones, computers, cameras, kitchen appliances, home appliances, electronics accessories, computer peripherals, to name a few. Ezbuy does not ship explosive products, drugs, animals, copyrighted materials, arms, weapons and antiques.
On the Ezbuy homepage you can track what is trending, see the featured brands and some of the most discounted items that you need to add to your cart. Products can be shipped by sea or air. You can see the shipping methods, costs, agent fee and others on the Help section of the website. You can use the cost calculator to know the rates according to the weight and value. Payment for the services can be made through Internet Banking, ATM Transfer or Credit Card. For more information or queries on payment, refund, cancellation, shipping, or others reach the Ezbuy customer service.
My Order No: N52435905543001. Ezbuy really testing their customer’s patience. I ordered a pair of shoes but the seller has no stock and already delist them from the website. And I requested a refund for almost 2 weeks. Ezbuy keeps telling me they have sent in the refund request. I called Ezbuy to follow up 3 times. The answer is always the same they have sent in the request. WHY TAKE SO LONG???????? Almost 2 weeks to send in a request for a refund and still cant refund back. It shows that Ezbuy is NOT efficient and NOT EASY to get the refund back. VERY DISAPPOINTED with the customer service.
Order #14848. Horrible customer service. Zero stars. I have been unable to return a jacket that does not fit, never been used. One email told me to return it to China. Shipping from California was $53 – $133, totally unacceptable. My follow up emails have asked for a USA return address. This has been ignored and now I’m stuck with a jacket I cannot use. This is out right theft. Never do business with this company.