Exide Head Office
Exide Industries Limited
Exide House, 59E Chowringhee Rd
Kolkata-700020
Phone: 033-22832120/33
Exide Customer Care
Have a complaint, query or feedback on Exide batteries or other products? Reach the customer care at the below number.
Phone: 1800-103-5454
Regional Offices
Chennai: 044 – 22500726
Mumbai: 022 – 26465283/84
Kolkata: 033 – 22843137
Delhi: 011 – 23627095
Service Centers
Delhi: 011 – 41845031/32
Chandigarh: 0172-5000014
Lucknow: 0522 – 4041896
Kolkata: 0522 – 4041896
Guwahati: 0361 – 2655436
Bhubaneshwar: 0674 – 2431847
Mumbai: 022 – 27750277
Ahmedabad: 079 – 26856697
Chennai: 044 – 26495008
Hyderabad: 040 – 64554697
About Exide Industries (India)
Exide began in India as Associated Battery Makers (Eastern) Ltd in the year 1947. The company was christened as Exide Industries Ltd in 1995. A leading manufacturer of storage batteries, Exide has six manufacturing facilities across India. The company sells automatic batters under the brands Exide, SF, Sonic and Standard Furukawa. As for industrial batteries, it sells products unders brands Index, SF, Ceil and Power Safe. The company also manufactures high-end submarine batteries. Some of Exide’s subsidiaries include Espex Batteries Ltd, Chloride Power Systems and Solutions Ltd, Chloride Alloys India Ltd and Chloride Metals Ltd (CML).
Exide is headquartered in Kolkata and has offices spread out across all major cities in the country. The leading manufacturer of lead acid batteries in India and South Asia is the sole supplier for submarine batteries to the Indian Navy. Exide’s products are used in several industries that include Railway, Defense, Mining, Hospitals, Airlines, Tele-Communications and Power Stations. As of 2011, Exide employed over 5,000 people and has over 3000 authorized dealers across the country. In 2011, the company had gross sales of Rs 5,558 crores.
Purchased an Exide battery from MyPowerkart,Bangalore on Feb 19,2018. Not even 3 months done, the battery got discharged twice when my car is not used for a weeks time.
Reported a complaint( ref SKA00016462V634) on portal on May 16,2018 by calling the customer care. No one responded until 3 days. After numerous calls a service technician showed up on May 19th,2018 and took my battery along with him.
Am not sure what sort of pathetic service is Exide exhibiting here. Why do they dont care their customers. Has the company grownup so much that they can ignore its customers.
This is heights that any one can continue to wait for eternity without any updates on what is plan forward. Keeping my fingers crossed until some new surprise happens.
Regards
Sabarish
9900577967
Its very disappointing to see such a service from a big company such as Exide.
I had my battery complain registered and got it tested by the service center. Although it was found OK i could not even reach back my home coz of the batteries..
I stay at 50km far from the service center and it is not physically possible to run after the service center again n again leaving all my other work. After such an incidence I repeatedly called the service manager but my call was unanswered. I got the battery tested again at localpoints and found to be defective. My question is why the same was not caught on the service station???
Why such a harassment to the customer??
Finally i had to spend money again and got my batteries delivered to the service center but all i get the asnwer is that my warranty is void by4days.
Does 4days really matters??? Also i tried calling them again n again.
Still the battery must be checked at your end.
Really fed up with Exide. Writing this email seeking help.
I had purchased 4batteries for my e-rickshaw and my vehicle is standing since a month and unable to earn.
SL no A317D024566, A3H7E013979, A3H7E013989,A347E014400.
Complian date:31/mar/18, date of purchase 19/oct/2018
Location-Tinsukia, Assam
M-9954474726, 7896838044
Subject:Replacement of SF Sonik batteries Sl.No.A5B7D014464 5872 and Sl.No.A5B7D013787 5872 failed within gurantee/warranty period.
I purchased above batteries for my inverter from N.R. Trading Company, Near Railway Station, Garhi Harsaru, Gurgaon vide invoice No.302 dated 0103.2017. The batteries failed within six month from the purchase date. I informed the dealer that batteries are not giving backup even of a five minute and request made for replacement as per warranty term on 15.11.2017. The dealer informed and assured me that batteries will be replaced very soon. But unfortunately despite the repeated request on telephone my problem i.e. batteries has not been replaced so far. Therefore, it is requested that my genuine problem may be solved as early as possible.
I called Exide customercare on 28th of September 2017 and logged a complaint for my bike battery which is under warranty. The complaint number is STNA00009838V169. It’s been 8 days but no-one contacted me. I called the helpline several times but I get the same speech that they are forwarding the case to the concerned department and they will contact me asap. My bike is completely useless without the battery as it doesn’t have a kick start. This is the first time I contacted Exide and experienced a pathetic service.
I purchased battery for my i-10 car in Jubilee Hills, Hyderabad. The dealer stated that the warranty period is three years. When I asked for warranty card, the Dealer stated that warranty card in the shape of of paper/SMS can not be given. Then I contactd Customer Care Center, and it also reiterated the same.
The seller is bound to give warranty card either in the shape of paper or in the form of SMS to the customer. Denial to issue such guaranty card is an illegality.
Therefore I demand for issue of warranty card either in the form of paper warranty or SMS message to my cellphone.
Date: Wed, 26 Nov 2015
Subject: Non settlement of claim for 50 DIN (R) Exide Battery failed within warranty period
I purchased DIN 50 (R) Exide Battery 211 54604 for my U-Va car on 12.12.2012 from M/s Dushyant Tyre House Meerut vide invoice No. 1967 dt. 12-12-2012 with guarantee/warranty period of 30+30 month i.e. 60 months. The battery failed within warantee period and I delivered the battery with guarantee card to the dealer for replacement as per warranty terms on 02-11-2015. The dealer informed that new battery was not in stock and assured to arrange replacement within 3-4 days. No service battery was provided being not available . Copy of dealer’s invoice and receipt for battery is enclosed.
Since then I am in constant touch with the dealer and your officed at Meerut and Ghaziabad for replacement of battery. I regret to inform that I have not yet received battery till today 26-11-2015. Your staff’s behaviour was also non-cooperative and rude.
I also made request to settle my claim in cash (45% of total cost paid Rs. 7200/-) if battery was not available so that I could purchase new battery of other brand from market to ease my miseries i am facing without car, but none responded to my request.
Apart from inconveniance without car I am bearing additional expenditure for hired conveyance modes in addition to agoney and anguish due to gross negligence and unbusinesslike attitude of Exice Co.
By this mail I am requesting you to settle my claim by replacement of battery or cash award in lieu of my claim; and also for suitable compensation for my inconveniance, harashment, agoney and anguish.
My this mail may please be forwarded to the Chairman/Managing Director of the Exide Battery Co.
This mail may please be taken as notice from me.
B.L. Garg
L-823, Shastrinagar, Meerut, U.P.
Phone: +91 9897548871
I purchased Exide Battery Bikerz Serial no . : 12EB9-B
….but my bike battery does not charge properly. I took it three or four times to the service station, but no solution.
I purchased an exide inva tubular IT500 battery for inverter in 2012,but it is not giving backup more than five minutes with electrical load of 3 CFL of 18 watts and one ceiling fan,so please make a visit to solve my problem .Battery is guaranteed for 4 years.
Dear Mr. E. Vijay Kumar,
I am a customer of Exide Battery since last 15 years.
I have bought a new battery Model IR350+ in the year 2012 at one of the dealer in Habsiguda, Nacharam, Hyderabad which is in warranty till March of 2015.
I have given complaint on 28th Dec 2014 and complaint number is 15882.
One of your staff member Mr. Naga Raju has taken my battery on 30th of Dec 2014 for testing purpose along with original warranty card and said that he will make sure that it will get repaired or replaced within one week.
But it is now almost one month.
The provided Naga Raju’s mobile number was switched off since the day he given us.
I have called your staff Mr. Arup and Mahesh hundreds of times and they are talking very rude with customer (me) and saying cock and bull stories every time to pass the time till March 2015. This is observed that they are intensionally passing the time to get rid of warranty period.
If you are not able to take an action in next 24 hours, then i am going to apply in Consumers forum along with all recorded call details of your staff.
You can also check with your staff that how many hundreds of times I have called your office LL number & Arup cell number & Mahesh cell number.
Shortly I am going to apply for RTI for all the info from your staff.
@All Heads of EXIDE Industries
Please provide a training to the staff that how to talk with customers not how to cheat with customers.
Thanks in advance.
Address of Exide service center I contacted as follows.
Plot No. 98, 106, 107, 1st floor, Tadbund Crossing Road, Secunderabad – 500049
Phone: 040 – 65163958
Mobile: (+91) 8297225271
Thanks & Regards
Rambabu.P
I had got my car battery changed on 17th May 2013 with a gaurantee of 1.5 years from a Maruti car dealer in Patiala Punjab location. Now I am transfered to Jammu location but 5 days back my car suddenly stopped. I contacted your local Exide office in Jammu for checkup they checked the battery and found that it is not getting charged and there is problem in battery. Now when I asked them the procedure for claim they told to submit the garantee card. The concern here is While shiftng from Patiala to Jammu I had lost few of my docs which was also having my bills and garantee card. Now I had arranged duplicate bill from dealer but donot have card. Hence need your suggestion of how to claim the battery as still it is under gaurantee as local team of Exide office is not supproting fr the same.
Pls call me at 8717028766 for any clarification regarding the matter
Sir,
I purchased an Exide Battery on 3 may 2011 with 4 years warranty. Now-a-days battery is not working more than one hour. So I submitted the battery into the service centre on 3 May 2014. But till now they haven’t repaired the battery and told us to come after 25 to 30 days. Kindly help.
Battery 6EL120
Serial No – 32474
Exide Show room detail:
Indian Battery House
Showroom: 90 Feet Road, Hanuman nagar,
Bypass, Kankarbagh, Patna – 800020
I have purchased one IT-500 invertor battery on 08.02.2010 with 48 months warranty from M/S AD Power Systems, Kanpur. The battery is down since Feb-2012 and it is moving dealer to your workshop under challan no 407, 942,1132 for want of good conditioning. I am very sad to note that now 18 months have passed and the battery is still in your workshop under challan no 66139 dated 20.07.2013.
I think this type of happening is damaging the image of EXIDE CO. You are advised to please replace the battery immedately. Since it is with you since 18 months with your workshop therefore you are requested to advance the warranty months from the date of new replacement.
I purchased an exide inva tubular 500 battery for inverter,but it only giving backup of one-half of the hour with electrical load of 3 tube lights of 15 watt each,so please make a visit to solve my problem .Battery is guaranteed for 4 years ,however only one and a half year had gone.
This is in reference to my car battery that i had purchased in June 2011 from an Exide battery dealer in Ghatkopar (JB Enterprises).
Battery Serial No. 2C1154560 (Am not sure but think battery was manufactured in April.)
I had been facing intermittent issue with this battery in/from April -2013 and reported the same to dealer (2 to 3 times battery was drained and had to push start my car). Dealer upon checking battery confirmed that battery is bad and will need replacement. He provided me service battery and said that battery will be sent for replacement and will take 10 – 15 days.
I got call from dealer around June end stating Exide has tested and found battery to be Ok and returned battery. I collected battery from dealer and within 10 days it started giving same problem. I reported this to Dealer and he again tested my car and battery and confirmed that battery needs to be replaced.
This time I got update from Exide that battery clam is approved and replacement will be provided under pro rata warranty.
On checking with Exide Mumbai workshop I got to know that battery is being replaced and I will have to pay 50% battery cost as failure is beyond free replacement warranty period.
I don’t understand – I had already booked complaint and reported dealer about issue and both the times he confirmed battery to be faulty so how come only second time Exide confirms battery to be faulty and needs replacement. During this entire episode battery was not even used for 10 days. And now, I am being notified that battery was not faulty 2 months back but this time it is bad.
It appears, as if the complaint has been approved knowing this is beyond 2 year free replacement period. Not able to figure out if dealer has misguided me or Exide but in both the case it’s costing/impacting me.
I request Exide to look in to this matter and do the needful.
Sir
I purchased unicorn dazzler bike without a kick start which means my bike is totally dependent on its electric start and to ensure a smooth ride the battery has to be in perfect condition.
I have been facing problems with the battery and I was given a battery replacement recommendation about 5 months back by the officials of my bike service station (bhasin Honda Moti nagar).
On my first visit to exide service centre(wazirpur Indus area, in hafed building) I was told by the service guy that they do not have the stock for the replacement on 1st to 7th of every month and I should come back some other day.
On my next visit I was told by the person in the office that the timings are till 5pm and am late so again I should come on some other day.
On my third visit to the service station at around 5pm the office was closed and I was told by the guard that everybody left at 4pm today so I should come some other day.
On my fourth visit i.e on 30 may 2013 at around 4:40 pm I asked the person sitting in the office for replacement of my battery, then he replied saying that service man is not here you should have come before 4:30pm. Then I asked him for a visiting card so that I could call them before coming and my time is not wasted the next time I come to the service centre to which he replied KIS KHUSHI ME CARD DU CARD TOH KHUSHI ME BAANTE JAATE HAI JAISE KISI KI SHAADI PE. After saying those words he left his seat and went out of the room.
Then I tried getting some information from the second person who was sitting next to him but he did not replied as he was busy talking on personal phone.
I was left with no other option so I started taking video of the whole scenario I was into and immediately that person started shouting and abusing me, he got up from his chair with an intention to hit me and pushed me out of the office and slammed the shutter down.
Sir I expect a suitable action against such employees who do not care for the customers and because of whom the image of the co. will always suffer.
As People working at wazirpur service centre do not have any specific timings of job and work according to their free will am still not able to get my battery replaced and now I have reached the time limit for my battery warranty.
Now I also need a solution to my battery problem as in from where I can get the replacement and due extension for its warranty period.
Favourable action and response eagerly awaited.
Adv.Neeraj Chawla
9810982768
I purchased 17 batteries( Battery Type-EP 65-12) from your vendor-M/S Jagdamba Electricals and Electronics in July 2011.Two batteries (Battery No-4RC E1504715 and 4RC E1100248) are now out of order as checked by your service agent.
As per our records batteries are under warranty cover for a period of 2 yrs.I also checked in with Customer Care,where i was told that batteries are very much under warranty cover.
The warranty cards got misplaced at our end.In absence of warranty card, the dealer is reluctant to replace the batteries.
However we have sufficient evidence and documentation to effect and ascertain the date of manufacture,purchase and installation.
Kindly take up the matter at the earliest and suggest an alternative so that banks’ operations are not disrupted.
I bought a exide inverter plus 88 battery from a registered exide authorised dealer in madurai. I asked a 100ah battery at that time that battery not exists so he asked me to buy a 88ah battery. The registered dealer has also recommended this battery that it is suitable to be fitted in a 600va inverter. So I purchased that battery and i fitted in my inverter. Within 2 months the battery failed to run and it gives backup nearly 1 hr for one fan. So I get back that battery to that dealer. He tested the battery with the technicians and finally he said the battery is unable to get claim in warranty and also he said that in claim terms the battery is not to be fitted in 600va inverter..it is to be fitted only in a 500va inverter.
I had purchased exide battery model i n 1500 plus 6 months back from exide dealer (add; panchsheel automobiles near delhi roadways stand,meerut city) but unfortunately now the battery was giving only 2.5 hr back up on only 160 watt load which is very less as compared to other normal battery.So i had given to my dealer with a same above complaint which was sent to the company with reference claim mrt337336 & s r no. 3e219042.Now i got sms from company that it found the same ok. So tell me now what to do? Shocked.
A pathetic customer service rendered by your dealer… Mehta Batterries, Shantiban, Borivali(East).
I had approached your dealer from where I had purchased a battery for my scooter. Recently the battery started giving problem for which I went to your dealer at 8.15 p.m. to get check the battery and if necessary replace with a new one.
However, the service rendered by your dealer was highly pathetic and arrogant beyond any scope of imagination. Besides refusing to attend the owner and the employees used all kinds of faul words and abuses. I am constrained to inform you that with such an experience with Exide dealership, I have decided not to approach any of your dealer and instead switch my loyalty to any other brand for all my needs viz., Cars & Scooter. Needless to mention the owner / dealer even challenged me of complaining about the incident to Exide Company… hence the complaint. Trust it will attract the attention of appropriate authority in the company.
Regards
Swarup Padhi / 9833866681 / Mumbai
I had lodged a complaint for 2 batteries under valid warranty on March 3,2013-Complaint Nos.NHH000022760 & 22761 as they were found by Exide engineer as requiring replacement.
However, a month has elapsed & Exide & their dealer Jai Bharat in Gurgaon have done nothing to replace them.
This shows the shoddy manner in which customers are harrassed & no one is willing to take responsibility for resolving the problem as they keep passing the buck to each other.
I have spoken to various people & they promise to call back but to no avail.
Will never buy from Exide again.