Head Office
Eurolines SA
215 Avenue Georges Clemenceau,
92000 Nanterre, France
Customer Service
Phone: 0 892 899 091
Phone: 0 892 891 200
Phone: +33(0)1 41 86 24 21
Email: reclamations@transdev-eurolines.com
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About Eurolines
Eurolines is a popular network of coach companies across Europe and operates as part of the Transdev Group. The brand has been in the business of making long bus transportation more affordable and convenient since 1985. Currently, the network includes some 30 coach companies connecting travelers to more than 1000 destinations. Each day it caters to more than 11 million passengers globally. The company’s website states its “driving forces are to provide an excellent and affordable mode of transport that’s accessible and environmentally-friendly”.
One can search and book a ticket directly on the Eurolines website. Along with Isilines, another Transdev brand, the company offers extremely competitive fares to 28 countries. Journeys start for as low as 5€. Children under 4 enjoy half-price tickets. Passengers can carry two pieces of luggage per person free of charge and also enjoy the benefit of insurance, cancellation, and medical assistance. Additionally, passengers get full reimbursement of vouchers for cancellations 72 hours before departure.
The modern vehicles operated by both Eurolines and Isilines are air-conditioned and equipped with toilets on board. Additionally, passengers enjoy reclining seats with an adjustable headrest and footrest, USB sockets, trays and individual reading lights. Most importantly, the vehicles come with complimentary 4G connection. Eurolines network currently includes Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Italy, Netherlands, Romania, Slovakia, Spain, Switzerland, Ukraine and the United Kingdom. You can get details of the cities and the schedule on the website.
Explore the Promotions section to discover offers and special deals on journeys. Travellers can book a ticket online, through the smartphone app or at nearest ticket office. If booking online you can search by origin/destination and dates and proceed to payment. Eurolines accepts Visa or MasterCard during checkout. Registered users can create preferences, save personal information and manage trips through the user dashboard. Before or during the journey, you can stay informed in real time about the location or of any delay. As for baggage, note that two storage bags with 20kg each can be carried during the journey. Passengers also can carry one carry-on.
With regard to cancellation, tickets can be changed and refunded at a Eurolines office or by phone until 6 hours before departure. If cancelled within 72 hours, there might be a 50% cancellation fee. If less than 6 hours then ticket will only be reimbursed in Eurolines voucher. There wont be reimbursement if cancelled within less than 15 minutes. If cancelled +72 hours prior to departure, there will only be a 25% cancellation fee. Booking fees, boarding fees and insurance fees are not refundable. Also, partially used tickets are not refundable. For complaints or queries on payment, cancellation, refund, career, or others, reach the Eurolines support.
