Contact of Netmeds customer service (phone, email)

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Contact Netmeds: Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
#1, Lalithapuram Street,
Royapettah, Chennai 600014

Customer Service
Phone: 72007-12345
Email: [email protected]
Email: [email protected]

About Netmeds
The Indian pharmaceuticals industry is developing at a remarkable rate. One brand that is disrupting the traditional business through e-commerce is Chennai-based Netmeds. The company operating officially as Netmeds Marketplace Ltd was founded by Pradeep Dadha in 2015. It sells prescription drugs and non-prescription (OTC) products on the web as well as via iOS and Android app. Personal care products, medical devices and surgical accessories are also available for buying. All orders are managed through its fulfillment centers located in Chennai, Bengaluru, Delhi, Kolkata, Mumbai, Pune, Lucknow, Noida and Guwahati. More fulfillment centers are being planned across metros and tier II cities. The largest with more than 25,000 sq ft is situated at Kolkata and Hyderabad.

For some facts, Netmeds claims it serves more than 3.7mn customers. Each day some 10,000 orders are confirmed for shipping to more than 600 cities. Internet users can search for prescription medicines and OTC products by brand or keyword on the website’s search tool. Not only can you search products by category, you also have the option to filter by brand and conditions. Even upload your prescription for creating an order. A total of 12 prescriptions can only be uploaded in an order.

On the website, you can search for prescriptions by conditions such as acne, arthritis, asthma, blood clot, constipation, cough, diabetes, diarrhea, digestion, fever, infection, hair loss, pain, vaccines, and weight loss, to name a few. Other top categories listed include Ayurvedic health products, health supplements, health food/drinks, body care, eye care, fragrances, oral care, skin care and hair care. Under devices you have arm supports, back supports, knee/leg supports, pads/pillows, measurements, and surgical accessories. Explore the Sale section to find products on upto 20-50% off.

Some of the featured manufacturers include the name Abbott Health Care, Glaxosmithkline, Glenmark, Johnson & Johnson, Lupin, Novartis, Ranbaxy, Sun Pharma, Cipla, Dr Reddy’s, Torrent Pharma and Alembic. There are more than 35000+ SKUs to choose from while shopping on the website. On each product page, you will find details of what it is made of, along with information on uses, directions and side effects. Payment for purchases can be made using debit/credit card, net banking, digital wallet and cash on delivery. Shoppers enjoy free shipping on orders that cross a minimum purchase value. Delivery times may vary depending on the delivery location.

As for the return policy, Netmeds states on its website that it will offer full refund if customers receive an incomplete order, damaged or incorrect product. Refund can take up to 7-10 working days. You can request a refund by email or phone. Unopened products can also be returned within 30 working days. However note that there might be a restocking charge. For certain products, Netmeds does not offer replacements or exchanges. Know the exceptions and other key details under the FAQ section.

Regularly shop on Netmeds? Register for the Netmeds Reward Points program to accumulate points every time you shop on Netmeds. The points can be redeemed for discounts on new purchases. There is no expiry period for the reward points on account.For complaints or queries on payment, cancellation, refund, delivery, or others, reach the Nermeds support.

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