Head Office
Hunan Oceanwing E-Commerce Ltd
25th, Jiatian North Building, Furong Road,
Yuhua District, Changsha City
Customer Service
Email: support@eufylife.com
Phone: +1 800 988 7973 (US)
Phone: +44 0 1604 936 200 (UK)
Phone: +49 0 69 9579 7960 (Germany)
Phone: +81 03 4455 7823 (Japan)
Phone: +86 400 0550 036 (China)
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About Eufy
Eufy is a brand focused on home automation solutions. A sub-brand of home and lifestyle company Anker, Eufy was first introduced in the market in 2016. Its product lineup includes speakers, lights, vacuums and smart plugs. Eufy Genie is the company’s smart home speaker with Amazon built-in. Besides playing music, Genie can tell you the news, weather, calendar and more. With Genie, you can also take control of other Eufy smart home appliances.
For cleaning purposes, there is Eufy RoboVac 11+, HomeVac Duo 2-in-1, RoboVac 11 and RoboVac 11c. Smart lighting products include Lumi Plug-in Night Light, Lumos Desk Lamp, Lumos Smart Bulb and Smart Plug. Other products include the BodySense Blood Pressure Monitor, BodySense Smart Scale and Humos Air Ultrasonic Cool Mist Humidifier. Eufy products can be purchased using major credit cards online via Amazon. Customers enjoy a 30 day return policy. As for warranty, Eufy offers a 12 month warranty on manufacturing defects. For more information or queries on payment, cancellation, refund, shipping, or others, reach Eufy customer service.
I cannot for the life of me get the swivel wheel off to clean it. I am afraid to use pliers. Any suggestions would be appreciated. Thank you.
My Smart Switch will not connect to my wifi network. It shows a solid white light on the front cover, and I’ve followed all other instructions provided.