Head Office
El Palacio de Hierro
Durango No. 230
Colonia Roma Norte
Mexico City, DF 06700
Mexico
Customer Service
Phone: 5229-3154/3185
Phone: 01800-907-5300
Email: atnclientesecom01@ph.com.mx
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About El Palacio de Hierro
El Palacio de Hierro is a department and boutique store chain founded in 1850. Headquartered in Mexico City, the company operates as a subsidiary of Grupo Palacio de Hierro SAB de CV. Popular for its luxury shopping experience, El Palacio de Hierro’s flagship store in Polanco is in fact said to be the largest department store in Latin America. Other locations where El Palacio stores can be located include Centro, Coyoacan, Durango, Guadalajara, Interlomas, Monterrey, Perisur, Polanco, Puebla, Queretaro, Santa Fe, Satelite and Villahermosa.
Besides the brick and mortar stores, El Palacio de Hierro also operates an ecommerce channel where products can be purchased using major credit cards. You can shop by brand, a specific designer wear or by category. Products you can shop online include shirts, tshirts, trousers, jeans, coats, jewelry, hats, cosmetics, perfume, footwear, children’s clothing, travel goods, furniture, toys, smartphones, televisions and electronics. Adidas, Aldo, Calvin Klein, Dell, Electrolux, Guess, Lacoste, LG, Philips, Samsonite, Sony and Whirlpool are some of the brands you will find on the website.
Payment for purchases can be made using Visa, MasterCard, and American Express cards. During check-out you can view the delivery options and timeframe. Within Mexico, delivery takes between 3 to 9 working days. You also have the option to pick an item directly from the store. If you are not happy with the product you can also return same in its original condition for full refund. Read the FAQ section for the terms and conditions on returns. For more information or queries on store locations, payment, refund, cancellation, delivery, or others reach the El Palacio de Hierro customer service.
