Find below customer service details of Ecco. Besides contact details, the page also offers a brief overview of the shoe manufacturer.
Head Office
ECCO Sko A/S
Industrivej 5
6261 Bredebro
Denmark
Phone: +45 74 91 16 25
Email: [email protected]
Support
Phone: 1300 138 099 (Australia)
Phone: +32 28 99 08 10 (Belgium)
Phone: 800-358-3226 (Canada)
Phone: 400-099-1963 (China)
Phone: +45 7872 4728 (Denmark)
Phone: +33 17 65 46 280 (France)
Phone: +49 40 79729172 (Germany)
Phone: 0120-974-010 (Japan)
Phone: +31 20 26 22 080 (Netherlands)
Phone: 6908 8030 (Singapore)
Phone: +41 43 5507698 (Switzerland)
Phone: +44 20 37694070 (UK)
Phone: 877-240-2365 (US)
Email: [email protected] (US support)
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About Ecco
Ecco is a well known footwear company that has its roots in Denmark. Founded by Karl Toosbuy in 1963, Ecco is popular for its premium hiking boots, trail running shoes and casual footwear. Available in a variety of sizes and colors, Ecco designs footwear for both men and women. The Bredebro-headquartered company manufactures shoes and accessories at 8 factories located at Slovakia, Portugal, The Netherlands, China, Indonesia, Vietnam and Thailand. Products from these factories are sold at 2,250+ stores across 99 countries. To locate an Ecco nearest to your address, use the store locator on the website. Locate an outlet by address, city or zip code. The high quality leather shoes, casual footwear and accessories are also sold online through the ecommerce channel. The brisk sales helped the group post profit of EUR 195.8 million in 2019.
Be it high-tech, lightweight or trendy, you will find one that suits your taste in the Ecco collection. The homepage features some of the latest and trending. The featured collections include Astir, St.1 Hybrid Lite, Thermal Collection, Tredtray, and Vitrus. You can explore the collection of shoes, boots and sandals from under the menu on the homepage. On the estore, you can filter shoes by colors, sizes and even technology used. Clicking on a product page, you can read the description along with highlights. The description is accompanied by high quality images showing the shoes from various angles. There is a size guide to help you pick the right fit.
Ecco also has a separate section on the website dedicated for outdoor shoes, boots and sandals. Popular collections include Biom Aex, Biom C Trail, Solice, and Zipflex. You also have golf shoes, bags, belts, wallets and socks. These products can be purchased from Ecco’s country-specific estores. It currently has ecommerce channels for France, Germany, Turkey, Poland, Norway, Russia, Denmark, Ireland, UK, Belgium, Canada, US, China, Japan, Korea, Singapore, Australia and New Zealand. The estores have a dedicated Offers section for discount shoppers. You will find sandals and shoes for men and women available on 40-50% sale.
The estores accept Visa, MasterCard and PayPal for payment method. Shipping on most products are also done for free. During checkout, you can see the delivery options and timeframe.
Upon payment, you will get a confirmation email with tracking details. You also have the option to order online and pick the item at nearest Ecco store. Not happy with purchase? Return same within 30 days for full refund. When returning note that items must have all original tags and must not have been worn or altered. Orders picked up in store can be returned in selected Ecco stores. Refund will be processed anywhere between 2-10 business days, depending on how soon the product reaches the warehouse. For complaints or queries on store locations, cancellation, refund, warranty, or others, reach the Ecco support.
