Contact of Duolingo customer service

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Contact Duolingo: Find below customer service details of Duolingo, US. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
5900 Penn Avenue,
Pittsburgh PA 15206,
United States

Customer Support
Email: [email protected] (for English Test)
Email: [email protected] (Android queries)

About Duolingo
Duolingo is a popular platform for learning languages. It was launched in the year 2011 and currently boasts of more than 120 million users. Led by Luis von Ahn, the company has its headquarters at Pittsburgh, US. Duolingo is available free of charge for Android, iOS and Windows platforms. The language learning platform is also now available for the classroom.

Each lesson includes a variety of speaking, listening, translation, and multiple choice challenges. The app motivates users by tracking how many days they spend learning a language. Each week apparently more than 6 billion challenges are completed on Duolingo.

For starters, there are more than 68 different language courses to choose from. As for the languages, you have Spanish, French, German, Italian, Portuguese, Russian, Dutch, Swedish, Irish, Turkish, Norwegian, Danish, Polish, Hebrew, Vietnamese, Greek, Ukrainian, Welsh, Hungarian, Romanian, Czech, Korean, Japanese, Indonesia, Hindi and Chinese. For more information or queries on installation, lost password, troubleshooting, or others, reach the Duolingo customer service.

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  1. Rolf Stranz Reply

    The new format is a great big step backwards for me. The lessons are less intuitive to use, and what’s with all the timed lessons. Is this supposed make a student learn better…

  2. My husband and I have been using Duolingo for years and loved it. However, the new format is unusable. No proper lessons (Tips) so you’re not actually learning anything just guessing. Takes forever to scroll back to previous lessons. Stuck on one lesson at a time forces topics down your throat that you’re not interested in before you can move on, making it boring and disengaging. Please listen to your paying customers and change it back!

  3. I have a technical problem and there seems no way to report it and find a solution. This is on my ipad – when there is a comprehension question with a choice of 3 answers, if the correct answer is in the bottom of the 3 bars (which it often is) it doesn’t respond when I press it and there’s no way then of continuing. I keep starting again, turning off the device, whatever I do it won’t let me progress when that format comes up. There are no chat lines, no email or helpline to call. Is this just my problem or have others experienced it? Any advice?

  4. Like many others I seriously dislike the new format. I have enjoyed Duolingo a lot but now might cancel my subscription. I like having some control of my own learning and, depending on my mood and the time I have , I want some flexibility about which module I can do. Now when I think about spending some time on it I have a sinking feeling. ….and then don’t bother. Please either go back to the format that was clearly successful ( so why did you change it?!) or offer both formats. Give us, as learners, some credit for being able to manage our own learning.

  5. Duolingo seems to be all about the money now, including submitting complaints. When I tried to do so and followed the process to speak with an expert i couldn’t submit a complaint or comment without providing credit card information. Needless to say. I exited the “customer service “ app immediately. There was no option to ask questions This is comparable to the incessant and insistent focus on “asking “ for fees to move forward faster in the language learning app itself. I never agree to add money and have wondered if that is the reason that my progress seems to have diminished. For shame, Duolingo what seemed to have been a good idea for language education has become a quintessential example of greed. Had ownership of Duolingo changed?

  6. There is a huge difficulty spike in ‘levelling up’ in the new format in Romanian. Levels 1 and 2 are simple yet challenging enough, level 4 is practically impossible, despite having 20 more learned but un ‘levelled’ grades above it. This is incredibly frustrating, and very badly designed. Moreover, there are so many examples which don’t make sense in English, and remain unfixed for years, despite lots of people complaining. Duolingo needs to focus more on the basics instead of animations and changed layouts. Also, why can I make an allowable typo on the desktop version, but not on the app version?

  7. Oh my gosh. So glad I’m not the only one. I’m so competitive that I would practice every morning and night. I just emailed company about it and saw this format to comment. I’m so less inclined to practice the way I was for 670 straight days. I was making a lot of progress and feel this new format just threw a wrench in it. Thanks for sharing and knowing I’m not the only one.

  8. Can anyone at Duolingo explain why, after nearly a year of French, beginning at the intermediate level, I am still being tested on words like “the” and “it”?

  9. Dear developers, can you please change how the team or partner challenge delivers the reward. I wish it would go to an announcement instead of starting immediately. Sometimes I do not have 30 minutes to use the complete reward so I wish that it wouldn’t start right away as my partner and I complete the team challenge. For example, if my partner completes the challenge, and I do not know it, but open the app, the reward starts right away, even though I do not have the time to complete it. When a team reward is completed, please have the app only make an announcement and not start the reward until the user chooses to use it. I like how this happens with the earlybird reward, and would like the same for the team challenge.

  10. I hate the new format! It takes forever to scroll back to the beginning. I liked to be able to go back and review and do a quick lesson. Please go back to the old format, or give us the option to choose!! I’ve stopped using the platform but would go back if I can do the old Duo. thanks.

  11. I dislike the new format because of several reasons which many others have written already long comments. I was introduced the new look this morning after 700+ days and it is awful. As somebody already said, don’t fix what is not broken. I have not subscribed Duolingo for that mess. Please bring back the old look, where I had clear understanding about topics and my progress.

  12. I have been using Duolingo for some time now. I really dislike the new format. The old format had more flexibility about doing lessons, and it made it much easier to see where you were in the lessons. Also one could review a particular lesson if one wished. Also, it was nice to be able to do a story when one wished, not be forced to do them at a particular time. I find many disadvantages to the new format, but I have yet to find anything better about it. IF IT AIN’T BROKE, DON’T FIX IT. Does anyone remember NEW COKE – HA!

  13. I also hate the new format, as do my other family members. So far still with Duo. I think we should have a choice in the format. We should be able to use our brains and proceed the way we enjoy! I liked staying on one spot for several rounds, and choosing which section to work on like others. SO frustrating!! One sister already barely doing Duo now. DUO HEAR OUR PLEA!

  14. I am on a 600+ day streak, learning 3 languages and as a language teacher, constantly recommend Duolingo to my learners. However, because of this horrible format change that no one asked for, I shall now be ending my relationship with Duolingo. It is honestly a thousand times worse than it was, not to mention the fact that they say ”don’t worry, we’ve kept all your progress”, but then they didn’t, because in my French course none of my legendary modules are recorded as legendary. Furthermore, where one could always use cracked eggs to revise and thereby gain a life, one now loses lives for mistakes in already completed modules that one does voluntarily because of wanting revision..

  15. I study Yiddish, which I know is in Beta and does not have all the bells and whistles (or even audible pronunciations for all words), but I am loving the new format (color me unusual). I am learning better, being challenged to remember prior lessons, and even enjoying slowing down my progress to go over old errors. I do not care about earning crowns or xps or whatever that stuff is. I do have one cavil – I cannot tell whether or not I have completed the “personalized practice” modules, as they do not turn color or lose points, to tell me I have already done them.

    • Kathleen Langin Reply

      I, too, am completely dismayed and disgusted by Duolingo’s new format. I miss the cracked eggs as a means to review previous lessons. I dislike the lack of motivation (5 points??) to review previous lessons. I dislike the fact that the stories are no longer under a separate tab.
      I am now looking at alternative methods of learning, such as Babbel.
      I used to promote Duo to everyone I knew who was interested in learning a language. Never again.

  16. How come I am only getting 5xp per lesson now with no double time at all when others are still getting 15 to 20xp per lessons which can sometimes be doubled. How am I supposed to keep up with people getting 20 to 40/ lessons + double time. I am spending the same time I used to on lessons and where I used to be within the top 5 of the league each time I am now struggling to remain out of the relegation group.

    The changes is very demotivating. My friends (real friends I speak to, not online friends) are telling me they are still getting 20xp per lessons. How come there is such a difference between users. I doubt the person at the top of my ligue with more than 5000xp gets 5xp/lesson! If you make changes surely those need to be the same for all so the challenge remains the same. As it stand I regret paying for the app a couple of months ago as now, I don’t fell like using duolinguo anymore.

    And this is not the only issue. Before the change, I had started the first out of the 5/6 lessons per round and then gone back to the lessons I most needed to revise. Now I can’t see where I am because all lessons shows the same colour and there is no way to identify how much learning I have done in each lesson.

    Please allow users to identify where they are in their learning and either revert to the previous xp reward or universalise the amount of xp earned. Please make it fair and user-friendly.

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