Contact Duolingo: Find below customer service details of Duolingo, US. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
5900 Penn Avenue,
Pittsburgh PA 15206,
United States
Customer Support
Email: [email protected] (for English Test)
Email: [email protected] (Android queries)
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About Duolingo
Duolingo is a popular platform for learning languages. It was launched in the year 2011 and currently boasts of more than 120 million users. Led by Luis von Ahn, the company has its headquarters at Pittsburgh, US. Duolingo is available free of charge for Android, iOS and Windows platforms. The language learning platform is also now available for the classroom.
Each lesson includes a variety of speaking, listening, translation, and multiple choice challenges. The app motivates users by tracking how many days they spend learning a language. Each week apparently more than 6 billion challenges are completed on Duolingo.
For starters, there are more than 68 different language courses to choose from. As for the languages, you have Spanish, French, German, Italian, Portuguese, Russian, Dutch, Swedish, Irish, Turkish, Norwegian, Danish, Polish, Hebrew, Vietnamese, Greek, Ukrainian, Welsh, Hungarian, Romanian, Czech, Korean, Japanese, Indonesia, Hindi and Chinese. For more information or queries on installation, lost password, troubleshooting, or others, reach the Duolingo customer service.
Dear developers, can you please change how the team or partner challenge delivers the reward. I wish it would go to an announcement instead of starting immediately. Sometimes I do not have 30 minutes to use the complete reward so I wish that it wouldn’t start right away as my partner and I complete the team challenge. For example, if my partner completes the challenge, and I do not know it, but open the app, the reward starts right away, even though I do not have the time to complete it. When a team reward is completed, please have the app only make an announcement and not start the reward until the user chooses to use it. I like how this happens with the earlybird reward, and would like the same for the team challenge.
Can anyone at Duolingo explain why, after nearly a year of French, beginning at the intermediate level, I am still being tested on words like “the” and “it”?
Oh my gosh. So glad I’m not the only one. I’m so competitive that I would practice every morning and night. I just emailed company about it and saw this format to comment. I’m so less inclined to practice the way I was for 670 straight days. I was making a lot of progress and feel this new format just threw a wrench in it. Thanks for sharing and knowing I’m not the only one.
There is a huge difficulty spike in ‘levelling up’ in the new format in Romanian. Levels 1 and 2 are simple yet challenging enough, level 4 is practically impossible, despite having 20 more learned but un ‘levelled’ grades above it. This is incredibly frustrating, and very badly designed. Moreover, there are so many examples which don’t make sense in English, and remain unfixed for years, despite lots of people complaining. Duolingo needs to focus more on the basics instead of animations and changed layouts. Also, why can I make an allowable typo on the desktop version, but not on the app version?
Duolingo seems to be all about the money now, including submitting complaints. When I tried to do so and followed the process to speak with an expert i couldn’t submit a complaint or comment without providing credit card information. Needless to say. I exited the “customer service “ app immediately. There was no option to ask questions This is comparable to the incessant and insistent focus on “asking “ for fees to move forward faster in the language learning app itself. I never agree to add money and have wondered if that is the reason that my progress seems to have diminished. For shame, Duolingo what seemed to have been a good idea for language education has become a quintessential example of greed. Had ownership of Duolingo changed?
I upgraded from a super plan to a family plan because Duolingo was stating it would cost $3-4 more per month and I got charged $119. And I find no way of addressing the overcharge with Duolingo.
Like many others I seriously dislike the new format. I have enjoyed Duolingo a lot but now might cancel my subscription. I like having some control of my own learning and, depending on my mood and the time I have , I want some flexibility about which module I can do. Now when I think about spending some time on it I have a sinking feeling. ….and then don’t bother. Please either go back to the format that was clearly successful ( so why did you change it?!) or offer both formats. Give us, as learners, some credit for being able to manage our own learning.
I have a technical problem and there seems no way to report it and find a solution. This is on my ipad – when there is a comprehension question with a choice of 3 answers, if the correct answer is in the bottom of the 3 bars (which it often is) it doesn’t respond when I press it and there’s no way then of continuing. I keep starting again, turning off the device, whatever I do it won’t let me progress when that format comes up. There are no chat lines, no email or helpline to call. Is this just my problem or have others experienced it? Any advice?
My husband and I have been using Duolingo for years and loved it. However, the new format is unusable. No proper lessons (Tips) so you’re not actually learning anything just guessing. Takes forever to scroll back to previous lessons. Stuck on one lesson at a time forces topics down your throat that you’re not interested in before you can move on, making it boring and disengaging. Please listen to your paying customers and change it back!
I concur with all the unsatisfied comments. Today when I was doing my lesson I clicked on the hint and used the first word; the system indicated it was wrong and showed a word that wasn’t in the hint list. Also, I don’t feel as if I’m learning the Spanish language in this new format. Please consider going back to the former format.
I find the new format at Duolingo very frustrating. I am not nearly as motivated to study. I miss the un timed word matching that allowed time to really learn the vocabulary. Everything seems timed now and so frustrating to have to beat the clock. If Duolingo doesn’t offer the opportunity for me to really learn at my own pace I will have to look for a new language company.
Exactly! I was so excited about Duolingo. Now I am completely frustrated. I need the grammar tips and review options that were available in the earlier version.
The new format is a great big step backwards for me. The lessons are less intuitive to use, and what’s with all the timed lessons. Is this supposed make a student learn better…
DuoLingo needs to have more detailed lessons. I find myself needing to turn to other resources for explanations of German grammar rules. This is not a complete language instruction model without adequate explanations of grammar rules.
After several months of using Duolingo and being quite happy with the results and format, I find the new format to be a major step backwards. There are more technical glitches and the format is less user friendly and less motivating than the old format. Also as someone who drives a lot I made use of the hands free audio lessons in the past but now I see the audio lessons are pay only.
I had a two year streak on Duolingo. Then yesterday it updated and all my progress was erased. That’s what it felt like. Its all different and I can no longer see how far I’ve come. I don’t understand it. Why would you do this? I also can’t seem to just “practice” anymore, I have to use hearts. So I think this is just trying to get me to pay for Duolingo plus or whatever. If you wanted more money you shouldnt have made your app unsuable. I am terribly disappointed. You essentially erased a really fun part of my day with no warning and no reason.
Same thing happened to me! Although my streak was only 45 days old. I started my daily lesson around 10:30pm at night (in order to get it in before midnight) but this morning it put me at Day 1 of a new “streak.” How did you get your situation fixed?
I hope you will re-enable the previous features in Duolingo after all the frustrated responses. I was so excited and motivated, now I don’t get grammar any more and I do not repeat previous lessons. I am sooo sad about the new version.
Where are the accents for the answers to be written correctly? I cannot write anything correctly as pasting is not an option from the accents choice elsewhere as there is no help.
It is not appropriate to politicise the languages by using flags. The American flag is clearly not appropriate for English and the Brasilian flag is clearly not appropriate for Portuguese. You should just state the language without using a flag. The rationale of using a US flag is very weak. More countries speak and learn English (from England) rather than American English. Forcing users to learn American English in this way has political ramifications and there is no need. You could simply offer both variations and not put flags next to it.
I am new user to Duolingo. I read all the comments … I wonder if they will go back to the old format. It makes perfect sense to what I am missing in the lessons. Of course it is drive for money and to push the super Duolingo …. You cannot go free forever…. Of course unless what you sell is free as well . And it sounds like more people would pay for the old way. I am missing the explanation on use of grammatically correct…. Yet doing it enough I can glimpse the pattern but no explanation. Before I stumbled on some very well educated comments!!! I really want to know if Punjabi will be available soon or if I have to look at other options .
Duolingo is a rather un mature tool to learn languages. It is full of errors, bugs and silly sentences which keep on repeating the same simple words (e. g. arroz = rice) and phrases. It is not motivating and frustrating because errors are seldom corrected. Duolingo gives you the impression that you can give feedback but in reality errors can not be discussed and feedback does not lead to corrections.
Giving the correct model in red after a mistake is made is confusing. Red stands for wrong. I find myself concentrating on a mistake and start looking at my incorrect attempt as correct because your correct model is on a red ground. This seems like a major error in your programme.
I have a problem with the application for 3 weeks, section 29 does not work at the expert level. I have a paid subscription to this application, I sent an email to all the contact addresses and did not receive any response. Who can help me?
My boyfriend started to learn English in duolingo. He was really motivated about getting further on the leagues. Now, he is losing his passion for the duolingo because the system didn’t add his earned XP points (about 140 xp). I know it’s a bit childish, but it is still annoying. Is it possible to add his lost xp points somehow?
Why did Duolingo delete its Guarani language course? There should be not only a Guarani language course on Duolingo, but a Quechua language course too!
Duolingo starts off real good, until the hook is set, once the hook is set they will ignore you. No phone calls! You are given a voice mail that will be ignored, case and point PA., voice mail and ignore any of the numerous emails they provide will be ignored. I know for a fact as I have been seeking them out for the last 6 days and not one response. Over three months work down the drain.
Why am I ‘punished’ even when i am keeping up with my streaks. I am on a 61 day streak and I just opened my app today to see that I have to start unit 2 all over again. It’s totally discouraging. Please can I be restored?