Head Office
5900 Penn Avenue,
Pittsburgh PA 15206,
United States
Customer Support
Email: englishtest-support@duolingo.com (for English Test)
Email: android@duolingo.com (Android queries)
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About Duolingo
Duolingo is a popular platform for learning languages. It was launched in the year 2011 and currently boasts of more than 120 million users. Led by Luis von Ahn, the company has its headquarters at Pittsburgh, US. Duolingo is available free of charge for Android, iOS and Windows platforms. The language learning platform is also now available for the classroom.
Each lesson includes a variety of speaking, listening, translation, and multiple choice challenges. The app motivates users by tracking how many days they spend learning a language. Each week apparently more than 6 billion challenges are completed on Duolingo.
For starters, there are more than 68 different language courses to choose from. As for the languages, you have Spanish, French, German, Italian, Portuguese, Russian, Dutch, Swedish, Irish, Turkish, Norwegian, Danish, Polish, Hebrew, Vietnamese, Greek, Ukrainian, Welsh, Hungarian, Romanian, Czech, Korean, Japanese, Indonesia, Hindi and Chinese. For more information or queries on installation, lost password, troubleshooting, or others, reach the Duolingo customer service.
I want to jump ahead and do more work with verbs. The site will not let me jump ahead until I have reached a certain level in all the lessons leading up to what I really want to do. This is frustrating. I have studied quite a few languages and know what I want/need. Right now I am bored silly, but don’t want to quit. I have paid $60.
I am a paid annual subscriber. It doesn’t take long to realise Duolingo is always after your money, time booster, more gems. Recently it got worse with the Time Challenge. The clock starts ticking away but it takes at least 10 seconds for the first question to respond, waiting much of the valuable time. It’s verging on being a scam. I shan’t be renewing my subscription.
Yeah I hate that. Tried the challenges and they’re a scam. You need the stupid gems in order to do the challenges to level up. That time challenge is stupid because you can never get back the amount of gems you invested to take the challenge.
Today I couldn’t do my lessons in time because Duolingo was down for some work. I dropped down in the leader board. It wasn’t my fault. How can I get back to my position.
I have the same problem as Patricia above. Duolingo is not calculating my grade and then freeze so that I can’t make any further progress. I have done 2 or 3 lessons each day and should have had around 120 points but none of these have appeared in my score
When I went to begin my Spanish lessons this morning on Unit 4, I discovered that I was at the very beginning even though I had 335 consecutive days to my credit. Now I realize that I have to pay to make contact with Duolingo. And since annual payment is turned over automatically, I have to wonder if I’m trapped. Why should it be so difficult to correct this problem? This reflects badly on Duolingo. I’m greatly disappointed.
I can’t find a way to vote to add Croatian as a new language. What can I do to suggest this? My 11 year old is asking to learn it. Her grandmother is from Croatia and she’s already mastering Spanish and Japanese through the app.
I am frustrated because I can’t complete the unit 2 checkpoint in Spanish. There are no images or audio so I cannot answer correctly. I tried to uninstall it. Nothing has worked.
Once again I’ve lost the progress Ive made tonight because duolingo can’t connect to the Playstore.
I’m out of jewels or hearts or something, so I’m stuck.
Just like the writer above wrote, your improvements to duolingo are retrograde.
The French course has just undergone a makeover which I consider to be retrograde. Instead of using mostly sentences in the lessons, one is invited to make many pairings of English and French words. This has three downsides:
the first being that it’s random and bitty and so you don’t get a sense of building on your skill throughout the lesson nor of the so-called “subject” of that lesson;
the second is that the same, basic words are endlessly repeated instead of building on new vocabulary
the third – and, to me, most important, is that there is no indication of WHETHER NOUNS ARE MASCULINE OR FEMININE whereas full sentences usually do this in context by adding prepositions and adjectives. For any learner this is one of the most important skills and I endlessly repeat the easy lessons to drum the gender of nouns into my memory. Now you’ve pulled the rug from under me. Please, please correct this flawed approach as quickly as possible!
Duolingo sent me to a website to help me fix a problem. They told me it would cost $1.00 and that would be returned to me. Well, what liars! That company charged me $46 beyond the $1.00.
All week Duolingo has not calculated or at least not shown calculations for my daily points. Today, March 4 it didn’t credit me with any lessons at all despite earning 153 points according to my count. Just a few minutes ago it would not let me open any lessons.
I have the same issue as Patricia. Suddenly the lesson page no longer shows how much XP we’ve earned each day. I was going into the Profiles page and could find it there, but no my friends are no longer showing on the Profiles page! How can I know how much XP I’ve earned each day? I typically complete many lessons each day. This is frustrating!
You keep removing apps and do not give me notice. Just as I’m getting used to them you remove them and replace them with apps I don’t understand I have to start all over again from scratch. It’s happened twice to me already this year its really very bad practice. As I have already pointed out just as I am getting there you remove them which knocks my confidence, but to replace them with completely different apps which are very difficult and which I am not ready for.
For three weeks now, I’ve been shown to be stuck on week one, Diamond League. This week, I got more than 12000XP and I’m supposed to win the diamond league, but for some reason, it’s not reflecting and I’m still in week one. I will not play if I do not see my progress.
The first test I did on Friday was not certified according to the mail I received, stating that I looked away from the system. I then decided to have a retake today, I was still on it and I got a message that my cursor moved out of the window and I have one final attempt. I followed all due process knowing it was my final attempt and I was almost done with the test when I was automatically logged out of the test. This is obviously not my fault. I really do not know what happened.
I agree with lots of the comments that I read, especially Ms Smith’s comment about the teachers not understanding English. I have accomplished 197 days I got a notice with a trophy that I reached level 5. I am unable to move on to any other units. I also did not like the pressure to compete. I turned off the notification. I requested help and was directed to a site that would charge for help. I found another method I believe to send a message. Hopefully I will be one of the lucky ones to get an answer.
I turned my notification on so that I will be notified about how I was to move to the next unit, instead I received a notification telling me that time is running out to be able to move on to the next rung, the diamond rung. How am I suppose to do that with no lessons/units available?
Love your app and it is helping me and inspiring me to learn new languages! Because of this I went out on a search for a PenPal to help me learn! However, all the PenPal sights are sketchy and random people from around the world ask me inappropriate questions every 5 min or so. With that I wanted to propose the idea of Duolingo having an opportunity for their learners to be connected with their counterparts. For example, I am learning French and I am a native English speaker so I would be connected with a native French speaker learning English! Thank you for a great opportunity for learning though!!
I forgot my Duo password and when I try to reset, it seems that I am about to reset my Google account, not just duolingo. Just trying to get on plus and give them money. Also, lessons don’t load often, it is the owl’s version of hourglass. The 5 lessons under each button are 90% the same. I wouldn’t even mind ads, but the same bad ones over again, it is becoming a conditioned torture, which is why I want to pay, but can’t. Further, I took German in school. Duo tested me, and didn’t think so. Starting from scratch, it is painful. As a positive, thanks for the plethora of languages. Japanese is fun. One more thing, I found the same stories in different languages.
I came back to DuoLingo after a long absence and was disturbed to find my personal details were being shared with FaceBook. I did not ask for this nor did I consent to it.
I have been cheated by Duolingo. My paid plus subscription just disappeared one day with all my progress. Thinking subscription was over, I started a new subscription, only to find out I have two paid subscriptions. I got my money back for one of the subscriptions, but I still can’t find my paid plus subscription, though it ends August 2022. I can only get on the free app on my iPhone, but not on my Mac anymore. I have a paid subscription app, but it is nowhere to be found. I love Duolingo, but I think I have to give up. My emails are not answered. There is no communication. The app is screwed up.
The app works terribly and has been for weeks. It freezes every day, closes in the middle of lesson, no longer records what I say accurately and takes 10 seconds for the keyboard or microphone to even come up, so impossible to do any of the timed tests and really frustrating to make any progress at all. I paid monet for the Plus version, certainly won’t renew.
I hate the total lack of customer service. I paid real money to save my streak and my streak was not saved. I have been looking for how to contact anyone to help but there is none available. I will absolutely continue to give bad reviews of this app. This horrible awful stealing company. I am so angry.
Yes…my family member too. She has been on a streak for 2 years and something happened to the account and she’s losing it. No one has contacted her or tried to assist her.
You just lost a customer. The recent change in how you charge for timer boosts is ridiculous. No more! I am deleting the app and will post reviews wherever I can to warn people away. I was a really good customer, too, with 222 days running!
I agree with most comments – a lot of problems with this app -especially if you are being rewarded, it never shows up or shows up late with half the reward. And so after considering the PLUS option I decided to go with the free option. Slower, yes, but still learning. Obviously, if I’m running out of gems, I need to review anyways!!
I don’t want all the hassles I’ve read about. It’s a waste of time trying to track down support.
If they believe in their app, they should make it more functional so people are not frustrated and offer the support especially to those of you who have paid. I always try a new FREE for a while if I can to see if it’s worth paying for… so far Duolingo is not convincing me. Please convince me!!
I am so angry with Duolingo. Your system is periodically dropping lessons that I have taken and not giving me credit. Because of your inability to keep track of my progress, I have been doubting my own ability to remember things… Suffering from a brain fog brought on by covid, I’ve been doubting my own brain and my ability to remember things. This has caused me great anxiety and fear. I’ve been losing sleep and been living with the thought that I would never recover. When discussing this with others, it was suggested that I keep copious notes, so I did. I soon found that the error was not mine but rather yours. Apparently, you are aware of this error in your system as I found reports on your site. This also has happened to many others who discuss it online and you have done nothing to correct the situation. For that reason, I have decided to stop using Duolingo. You have damaged me more than helping me. I will therefore report this on my review.
I don’t mind the ads in Duolingo, but I really do mind all the messages telling me that I’ve lost my place in whatever league I’m in. Not in this to be competitive…I just want to learn Spanish. This twist toward competitiveness is really annoying and is a bad idea. Please lose this.
Just wanted to let you know how much I LOVE your stories in German. It is wonderfully empowering to be able to read and understand using the knowledge from the lessons. Most people read stories from books repeatedly to young children, helping them build vocabulary and understanding using a good story. I can feel the same thing happening in my mind from reading these stories multiple times.
I have reached a point where the level of stories has surpassed my current level so it is exciting to go to stories and find several new ones have been added at levels below where I stalled out. Keep up the great work.THANKS!
In the Japanese language lesson i am getting the same lesson over and over again. Also, the answers are not correct (I have checked with both native Japanese speakers and Japanese instructors and they tell me Duolingo just drops words for no apparent reason). It appears that Duolingo is not checking it’s own lessons. I subscribe as a plus member and think I an being duped.
Why are new words no longer underlined and highlighted in my Romanian course. When are you going back to your core values of teaching, and dropping this “hearts loss for errors” BS? Both of these issues have greatly reduced my enjoyment of, and progress in, learning. Your apparent switch to “for profit” instead of for progress, changes have GREATLY reduced my desire the study and learn! Go back to your initial core values!
Is the Latin course of duolingo completed after the “Feast” lesson? That’s too short.
where are verb tenses, adverbs, conjunctions etc etc etc?
Techy advice requested: I access Duo French via Chrome on the iPad. I cannot participate in the spoken exercises. Pressing the bar to speak consistently results in the “incorrect” ding response. I have no option but to move on to the next exercise. I’ve restarted the iPad and tried again – same result. I am able to access Duo without issue using my sign on with Duo, on Chrome on the MacBookPro. Suggestions? Thank you.
I cannot proceed beyond checkpoint nine in Spanish. I have written numerous times but get no help. I am a plus member but get no help and nothing but an auto reply. Why doesn’t anyone fix this?
Duolingo is a good app to learn languages since it’s engaging and fun, BUT I find it a bit concerning that it doesn’t have Tagalog…which is the main dialect in the Philippines.
Does Duolingo check or validate it’s adverts. I must be an optimist. My first order never arrived, this was at the start of the coronavirus outbreak, put non delivery down to this. My next two orders were close together as delivery was from China I expected delay. One order was for a pressure hose lance, I paid approximately £17 English, received a small blow up air bag worth £1. Second order was for an electric drill, value £33. I received a hand held fan again worth about £1. Be careful when ordering anything advertised on Duolingo. AJK
I’m finding the Legendary level of lessons to be more of a timed typing test than a language test. Quite frustrating not to be able to advance because I do not type fast enough!
I would wholeheartedly agree with the above comment. It also means that accents are left off in order to try to complete in time which defeats part of the object of learning the language.