Head Office
Dollar Shave Club, Inc.
13335 Maxella Avenue
Marina del Rey, CA 90292
United States
Phone: 310-975-8528
Customer Service
Email: members@dollarshaveclub.com
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About Dollar Shave Club
Dollar Shave Club is an online subscription service that delivers razor blades, grooming and hair products. The lifestyle brand was founded by Mark Levine and Michael Dubin in 2011. It operates from its headquarters at Venice, California, US. Currently, Dollar Shave Club serves consumers across the US, Canada, Australia and the UK. It operates as a subsidiary of consumer goods giant Unilever.
New users can get started with free starter sets. You can add or remove bathroom products as you see fit. Dollar Shave Club will deliver the full-size products of choice any time of the year you need. You can decide how often you want regular shipments. The Shave Starter Set comes with razor cartridges, handle and shaving gel. It ships free every 2 months. You can decide on the future boxes. The more you order, the lesser the cost. The Shower Starter Set comes with shampoo trial, body cleanser and face cleanser. If you need just the blades, you can choose between The Executive, The 4X and The Humble Twin. They all vary in its offerings. There is no membership fee or other hidden costs. You only pay for what you order.
On the Dollar Shave Club website, you can see the entire catalog along with the products. For shaving, you can choose Easy Shave Butter, Pillowy Shave Lather, Miracle Repair Serum, Easy Shave Butter Travel, Softening Beard Oil, Travel Butter Bundle and Miracle Shave Bundle. For shower purposes, you have face/body wash, shampoo, Hydrating Body Cleanser, Hydrating Body Bars and Lathering Shower Cloth. Towards oral care, you have Peppermint Kick Toothpaste, Black Toothbrush and Travel Duo Bundle. And those who love to style their hair, can explore Bold Hair Gel, Smart Hair Paste, True Hair Fiber, Dream Hair Cream and Pacific Hair Pomade.
You can join Dollar Shave Club by taking a subscription on the website or using the official smartphone app. Purchases of a box can be made using Visa, MasterCard, American Express or PayPal. There is no membership fee and you only pay for the products you order. Start with the trial size versions before paying full price. Existing customers can sign into account page to adjust shipping frequency, or change ship date. For some reason, you want to exit Dollar Shave Club, you can cancel your membership by speaking to support. While Dollar Shave Club does not have a return policy, the money back guarantee promises refund within 30 days if a user is not satisfied with the purchase. For more information or queries on payment, refund, cancellation, shipping, or others, reach the Dollar Shave Club support.
I’m so aggravated and disgusted. Im not able to get into the email I started the account with. I can not get in touch with a single soul to cancel this crap!!!!my option is to cancel my debit card and bank account I’ve had for 12 plus years this is ridiculous
This product was highly recommended to me by my husband, we ordered this product at the end of October, the purchase price, nine dollars for a starter kit, they took $40 out of my account. I would like a refund of my $40. I’ve reached out but there’s no customer service. There’s no phone number. We are deeply unhappy with the business practices.
Please just cancel my entire subscription! I have tried to edit my shipping date because I can’t afford it! Your website has been down for a week! Doing this is NOT how you keep customers! This company is a scam people! Their website is down on purpose so we can’t cancel or change order dates!
I want to stop my package before it’s mailed and request a refund. I cannot afford it this month. Please help me I forgot I had this subscription. I canceled already. I need to stop package and get a refund please
The products are horrible. Blades become dull after two shaves. Their customer service is worse than horrible. Company is a joke. I’m surprised they are still in business. Hoping they go out of business
Shipping is a nightmare ordered the trial version to see if they were any good 7 days later the package still did not ship I am going to stay with gillette at least they ship their product in a timely manner.
Terrible customer service. It’s hard to get in touch with anyone that is a live person. I am tired of talking to a bot on the live chat. Also dollar shave club billing to take out a double payment of 40$. The first payment taken out was my fault. But the second payment they took, no that was on them because I had already canceled the subscription with them and they took another 40$ out of my account causing overdraft fees. I will never do business with them again.
I love your razor blades and your service, but top of your handles continue to break and the blades does not pivot or move the way it normally does, this is the second time this has happen, I don’t want to switch companies, I just want a handle that will last for a while. Thank you.
Ronnie Miller
Terrible customer service. My account got deactivated because I lost my credit card, went on line and entered my new card number and re-activated the account. Called today, waited about 20 minutes on the phone and they said my account was not activated, although I entered my new card and activated the account, they said it was a glich on the system! They will activated today but it will take an entire week to receive some blades. I sincerely hope someone reads this and takes some action to improve the system. I will check other blade services.