Head Office
10 Brock Street
Regent’s Place
London NW1 3FG
Customer Service
Phone: 0344 800 8877
Phone: 08445 616161
Phone: 0344 561 6161 (gift cards)
Phone: +44207 387 8723 (international queries)
Email: head.office@contactdebenhams.com
Email: customerrelations@debenhams.com
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About Debenhams
Debenhams is a leading British department store founded by William Clark in 1778. Headquartered at London, UK, Debenhams employs more than 27,000 and posted revenue of £2,277mn in 2018. The multi-channel brand operates more than 241 stores across 22 countries. Debenhams’s sourcing offices are located in Hong Kong, Shanghai, Bangladesh and Sri Lanka. Debenhams caters to more than 19 million customers through the retail outlets and digital channels. Across UK, Ireland and Denmark, Debenhams operates more than 183 stores. Debenhams’ website in fact is one of the hottest online shopping destination, with more than 280 million visits each year.
Shoppers can locate a Debenhams outlet using the Store Finder on the website. Shopping of apparel and fashion accessories can be made using categories, brands and keywords. The New Arrivals section has all the newest and trending items. You can visit the Offers section to keep track of the hot bargains on menswear and womenswear. Product categories on Debenhams include coasts, jackets, tops, knitwear, trousers, skirts, swimwear, jeans, shirts, hoodies, suits, trousers, lingerie, shoes, bags, watches, hats, bedding, home accessories, perfume, skincare, cosmetics, toys, home appliances and audio accessories, to name a few.
Products on Debenhams.com can be filtered using brand, size, color and price. On each product page you will find an overview of the product, delivery options, along with high quality pictures showing the product from different angles. Payment for purchases can be made using Visa, MasterCard, Discover and American Express cards. You can choose from the shipping options during checkout. The standard delivery is free for orders that cross a certain value. Standard delivery takes 3-5 working days. Those who need faster delivery, can choose next day or express shipping option. You can also order online and collect product from store through Click & Store service. The cost and time for shipping outside UK depends on the location. Debenhams currently ships to 66 countries worldwide.
If you are not happy with your purchase, you can cancel or exchange within 28 days. You can return products at store, post office or courier it to warehouse. If you are a regular customer, register for the Beauty Club program to earn and redeem reward points. Balance of points can be checked by logging into your account. Subscribe to newsletter to receive latest offers and promotions. Have a special occasion coming? Purchase Debenhams’ virtual or physical gift cards that can be used online or at stores. The gift cards can be loaded with currency value of your choice. You can also design your card and add custom message for recipient. For more information or queries on payment, refund, cancellation, exchange, career/jobs, or others, reach the Debenhams support.
This online Debenhams is a joke when it comes to trying to return dresses. I ordered and received three and returned one ok (it had an invoice within the parcel) but the other two didn’t. I have spend weeks trying to find out how to return the other two.But what with christmas in-between… I have no order numbers! No e.mail with date of my orders and order numbers. They say that they are trying to ‘save’ paper…I think they are just hoodwinking us into keeping our ordered stuff which is prepaid. I will never order anything else from Debenhams. One thing which is disgusting, you are sent to a site for customer service and it is an electronic engineer? or something similar and you type information in then it comes up about an error having occurred – really!!! I have taken pictures of what I typed in and the ‘result’. Debenhams, you can stuff your store.
I have been trying to return an item to Debenhams online. There is no shop here in Eastbourne. The QR code they sent is too blurry and I can’t find them, for help, apart from messenger which they do not respond. Tearing my hair out. So frustrating
False advertising. I ordered form Debenhams a jacket that had been reduced purchase went through fine only for 2 days later for them to email saying out of stock but still appearing on website at higher price. Even their customer service via Twitter stated they price I paid was an error on their site not the fact it was out of stock. So because of their error I am without the jacket I ordered because now it’s mysteriously out of stock but if I want to pay more it’s back in stock. Won’t be using Debenhams again.
Received two dresses; both very long . Returned within 48hrs of receiving as per instructions. I am now being charged as for purchase. As above I have struggled to find contact information that does not throw up “error.” Halifax have passed on the Klana bank number who have frozen payments until I been in contact with Debenhams. Will not use the site again.
I’ve been trying to return a dress to Debenham, I’ve got no reference number and I’ve tried everything all emails are the wrong ones , I can’t get hold of them, I’m getting fed up with this . I’m not paying for something that looks nothing like the catalogue pictures and I’m sure it didn’t say the make was boohoo
I recently purchased 2 Fiona easy fit light fittings order number 700182010214 at £50 each only 6 days ago I now find there is 20% off these this would have saved me £20 as you can appreciate I am on a tight budget and still have the right to send these items back and re order with the discount being deducted. I would appreciate you refunding the £20 to save the ordeal of me sending them back. I would really appreciate this as I am a regular customer thank you for your cooperation.