Find below the customer service details of Czech Post. Besides contact details, the page also offers a brief overview of the postal company.
Head Office
Ceska Posta SP
Politickych veznu 909/4,
225 99 Praha 1
Phone: +420 954 301 111
Support
Phone: 800 104 410
Phone: +420 954 292 103
Email: [email protected]
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About Czech Post
Czech Post is the national postal service provider of Czech Republic. It was founded as Ceskoslovenska Posta in 1918. Operating from its headquarters at Prague, Czech Post is a state-owned enterprise and employs more than 28,000 across the country. Locally known as Ceska Post, the key services offered include letter post, EMS, logistics, parcel service, and freight forwarding. They are offered through a strong network of close to 690 postal branches. In 2020, the company reportedly delivered close to 52 million parcels.
To send a document or parcel, visit any nearest Czech Post postal branch. Locate one through Find Post Office tool on the website. Just enter a municipality or zip code to get the contact details. You can filter search results by depot, packing room, or post office. To get an estimate of the costs, use the shipment calculator online. Just select the shipment type, input the size and weight, along with destination country, to get a tentative cost. Once the shipment has been sent, you can track status by the reference number.
Did you know, you can send a consignment at the comfort of your home by filling the online application form. Just create a request for sending a domestic and international consignment. Additionally, you can order parcel pickup with delivery to any address across Czech Republic. If you decide to have the parcel picked from your office, an executive from Czech Post will visit your premises and complete the formalities. Note the prohibited/restricted goods and customs clearance required when sending consignments abroad. Also get details on how to correctly label the consignment before doing it yourself.
For more on the services, Czech Post’s standard letter services are available at all outlets. You can choose the ordinary letter or registered letter for proof of delivery. Of course, registered mails are more secure and fast. If you are sending valuable goods like cheques or jewelry, choose to insure the items at an extra cost. Priority letters are expected to be delivered by next working day. Note that the maximum weight cannot exceed 2kg. Ordinary and registered mail services are available for destinations outside the country as well.
Coming to parcels, you can choose to have a parcel delivered to post office or to a specific address. The packages can weight up to 31kg. In fact your parcels will be ready to pick up by the next working day. Prices vary according to S, M, L and XL categorization. For parcels weighing up to 50kg, choose the service that delivers parcel to hand. Choose Express Mail Service (EMS) for fast and reliable service. It offers guaranteed delivery by next working day and can contain packages that weigh up to 10kg. You can claim compensation for damaged or lost items. For international standard parcel, the weight cannot exceed 30kg. Both domestic and international parcel services come with an option to insure your item in an event of loss or damage.
Like other postal departments around the world, Czech Post as well offers a range of payment and financial services. An individual can visit any postal branch and send a money order. The recipient can receive the money directly into account. You can also choose to have the recipient receive the money as cash. Money orders outside the country as well can be sent to an account or have same collected as cash. And with the availability of Western Union services, you can send or receive money from more than 225,000 locations across 195 countries. For your banking needs, you can open a postal savings account and apply for a debit/credit card and even gain access to Internet banking. You can trust Czech Post for your insurance needs as well as payment of utility bills.
Visit the Czech Post eshop if you are interested in purchasing stamps or postal stationaries such as envelops and wrapping materials. You can shop online using all major credit cards.
