Head Office
1501, E Wing, Lotus Corporate Park,
Goregaon East, Mumbai – 400063
Customer Service
Phone: 0172-4579090
Email: customercare@craftsvilla.com
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About Craftsvilla
Craftsvilla is an Indian marketplace for ethnic apparel and handcrafted products. Launched in 2011, Craftsvilla operates from it’s headquarters at Mumbai, India. The platform boasts of more than 2000 brands and 200,000 handmade, ethnic, organic and natural products. It connects local artisans and designers and provides several tools to help them market to shoppers. On the Craftsvilla homepage, you can see the latest and trending items listed for sale. Shoppers can explore the catalog by keyword or category. Shopping can be done the website or through the official smartphone app.
The main categories listed include sarees (cotton, silk, linen, crepe, chiffon), kurtis (straight, solid, printed, flared, short), dresses, salwar suits (straight, patiala, palazzo, sharara, anarkali), jewelry (necklaces, earrings, anklets, pendants), lehengas, and men’s wear. Popular collection you will find include Banarasee Sarees, Patola Sarees, Indie Print Sarees, Kanjeevaram Silk Sarees and Kota Sarees. Products can be filtered by color, price, fabric, pattern, length, and sleeve type. On each product page, you can read description, along with sizes, and shipping details. Payment for purchases can be made using debit card, credit card and net banking. Cash on delivery is also available at some locations.
Sellers provide free delivery on most items in India. Products can also be ordered for shipping outside the country. The costs and timeframe varies according to destination and shipping method. Most local orders are delivered within 7 working days. International orders can take up to 21 days. Craftsvilla uses Bluedart, Aramex, AFL, DTDC, DHL and Fedex. Customs duty and international taxes are applicable for international deliveries. As for Craftsvilla’s return policy, buyers can return products within 7 days if product is damaged or defective. You can also return if you are not satisfied with the quality or size. Consumable products and custom stitched products cannot be returned. You can read more on the return policy under the FAQ section.
If you wish to sell apparel and fashion accessories on the platform, you can register yourself as a seller. You will have to submit the seller form, along with documentations needed to get approved. Craftsvilla takes a commission on all sale. Do read the list of restricted items to ensure your products are approved for sale. Sellers receive payment within 15 days of shipping the products. Details on payment, shipping and others are published under the Policy for Sellers page.ย For more information or queries on payment, cancellation, refund, career, or others, reach the Craftsvilla support.
