Head Office
Courts (Malaysia) Sdn. Bhd.
No 36 (Jalan genting kelang)
Kuala Lumpur, Malaysia
Customer Service
Phone: 1800 88 1832
Email: cservice@courts.com.my
Email: warranty@courts.com.my
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About Courts Malaysia
Courts is a leading retailer in Southeast Asia that deals with electrical, IT and furniture products. The stores are primarily spread across Singapore, Malaysia, Indonesia and Thailand. It was founded in Malaysia under the name Courts Furnishers (Malaysia) Sdn Bhd in 1987. It however began in Singapore a little early, in 1974. The brand entered Indonesia in 2014. Owned by Nojima Corporation, Courts operates more than 70 stores. In Malaysia, the stores are spread across Sabah, Pinang, Pahang, Perak, Kelantan, Kedar, Johor, Perak, Sarawak, and Selangor. The consumer electronics and furniture retailer also sells products on the ecommerce platform.
For those across Malaysia, you can click on the Store Locator in the website to locate an outlet at your city. Know the ongoing promotions by visiting the homepage. You can also download the catalog to know the list of products you can shop at the store. You will find regular promotions in furniture, electronics and home appliances like microwave oven, rice cooker, refrigerator, televisions and blenders. Courts brags of selling products lower than the competition. If you find a product priced lower than one of Courts’ outlet, you might be able to claim the difference amount. Customers can simply visit any outlet within 10-30 days from date of purchase to claim the difference
Courts Malaysia has a 30-day hassle free exchange and refund policy. If you are not happy with your purchase, you can return the item within 30 days for an exchange or refund. If you have opened an item, you must exchange or claim refund within 14 days with the complete original packaging, receipt, and warranty card. Some products could be exempted from the return policy. Do check with the store before making your purchase final. Note that the refund will be in the same mode of payment that was used in the purchase.
For those who would like same day delivery, you can request the store for same for an additional cost. You can also purchase an extended warranty for furniture and electricals. The 3-year extended warranty for furniture covers structural damage. It excludes any defects, normal wear and tear, and repairs performed by non-authorized service center. The extended warranty for electricals and IT holds a duration between 2 to 5 years. The contract only covers a product purchased from Courts and is manufactured for use in Malaysia. The repair service coverage is for mechanical and electrical defects in the product.
If you need financing to own those products you love, there is FlexiCredit. It offers lowest term charge, zero deposit, and lowest monthly installment. Payment can be made at ATM, at counter or online through internet banking. For more information or queries on store locations, payment, cancellation, refund, career, or others, reach the Courts Malaysia support.
