Contact Copenhagen Metro: Find below customer service details of Copenhagen Metro. Besides contact details, the page provides a brief overview of the public transport operator and its services. Reach the Copenhagen Metro customer service below for queries, complaints or feedback.
Head Office
Metrovej 3
DK- 2300 København S
Customer Service
Phone: 70 15 16 15
Phone: +45 7015 1615
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About Copenhagen Metro
Copenhagen Metro is a rapid transit system operating in Copenhagen, Denmark. Launched in 2002, the metro connects to 22 stations with 2 lines. Locally known as Københavns Metro, the rapid transit system is owned and operated by Metroselskabet.
The stations consist of Noerreport, Forum, Frederiksberg, Fasanvej, Lindevang, Flintholm, Vanlose, Kongens Nytorv, Christianshavn, Amagerbro, Lergravsparken, Øresund, Amager Strand, Femøren, Kastrup, Lufthavnen, Islands Brygge, DR Byen, Sundby, Bella Center, Ørestad and Vestamager.
You can plan your journey and see fares, schedule and timings using the search on the website. As for fares, you can purchase single tickets or City Passes. Tickets can be purchased at retail outlets, metro stations and through vending machines. Tickets can also be purchased online using major credit cards. For more savings, get the City Pass to travel on Copenhagen Metro, bus as well as train. The same can also be used for travel to and from the airport. In addition to that, you have the Copenhagen card which can be used to travel for free in the Copenhagen area. It also offers entry to more than 75 attractions and sightseeing places. As for metro at airport, the station is located in Terminal 3. It is also a short distance from Terminal 2. Tickets can be purchased at the ticket counter in Terminal 3.
Lost your property? You can approach the Metro Control Centre which keeps all found items for 10 days. After the 10 day period it will be handed over to the Danish police. For more information or queries on tickets, payment, refund, parking, lost and found items, or others, reach the Copenhagen Metro customer service.
Dear Sir, Madam
Fare Evasion Ticket: 00712907-46
I have to say that I am very disappointed by the service standard of the Copenhagen Metro. I filed 2 online complaints i.e. KA-2018-0000369002-2 on May 21 and KA-2018-0000369002-3 on May 27, respectively together with all the supporting documents. As I have received any responses at all in these 14 days , I made several long distance calls (+45 7015 1615) on Jun 4 and Jun 5 from HK. Lines was hung up shortly after the recordings. Long story short, I was never able to contact any customer services people nor hear from them since the incident. I recall when I filed the inquiry / complaint online, it says I would get the response in a few days’ time.
My credit card transaction history sent to you earlier provides clear evidence that I had in fact paid full payment of DKK72 for two people. Can you pls respond to me as soon as possible as the DKK 750 fine is due today.
Best Regards