Head Office
Jiayun Data Technology Co Ltd
Hangzhou, Zhejiang, China
Customer Service
Phone: 0120-6230700 (India only)
Email: info@clubfactory.com
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About Club Factory
Club Factory is a Chinese ecommerce portal for shopping apparel and accessories. The website, launched in 2013, has an extensive catalog with more than 1 million products. It claims to offer high quality products at affordable prices. Shoppers can find trending items “50-80% off what you would pay on Wish, Ebay and Amazon”. You can shop for clothing, shoes, bags, accessories, electronics, and beauty products on the website or smartphone app for iOS or Android.
The website, which operates as a direct-from-factory platform, allows shopping by keyword or category. The homepage lists some of the recent and trending items on sale. As for the categories, under clothing you can shop for dresses, hoodies, trousers, jackets, tops, shirts, tshirts, sleepwear, jeans, suits and shorts. Other categories listed include shoes for men and women, jewelry, electronics, bags, kids clothing and beauty/health. On the product page, you can see the retail price, along with the discount, the color, size and description detailing the material and style.
Purchases on ClubFactory.com can be made using Visa, MasterCard, Discover, American Express and PayPal. The Purchase Protection assures shoppers a refund if the item was not received or is different from description. The refund will include the full purchase price along with shipping costs. After payment, you will receive a confirmation email with details of tracking. The average processing time is 2-5 days.
Shoppers will receive free shipping if purchase value crosses a certain threshold. The details are published under the FAQ section. In the US, the shipping time can take 10-20 days. Club Factory also ships to Australia, Canada, France, India, Indonesia, Israel, Italy, Malaysia, Mexico, Philippines, Singapore, Spain, UK and the UAE. Note that there might be additional VAT, customs duties and fees involved with international shipping. Do speak with the Club Factory support for details.
Not happy with the product received? You can return same within 9 days of delivery for a full refund. You can place a request for return by signing into your account on the website or smartphone app. For more information or queries on payment, cancellation, refund, delivery, or others, reach the Club Factory support.
