Contact Clicks: Find below customer service details of Clicks, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Clicks Group Ltd
Cnr. Searle and Pontac Streets,
PO Box 5142, Cape Town 8000,
South Africa
Customer Service
Phone: 0860 254 257
Phone: +2721 460 1009
Email: [email protected]
Email: [email protected]
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About Clicks
Clicks is a leading South African health and beauty retailer that was founded in 1968. Part of New Clicks Holdings Ltd, the brand currently is the country’s largest retail pharmacy chain with over 500 pharmacies. There is a Store Locator available on the website for those looking for nearest local store, pharmacy or clinic. You can search a store by name, suburb or postcode.
There is an e-store available for those who want to shop health and beauty products online. Shop medicines for allergy, cold, body pain; first aid; footcare; vitamins and supplements; cosmetics; haircare; fragrances; and toiletries. Shopping online can be done by category or brand. On each listing, you will find details of usage, brand and other key details. Look for the Promotions tab for discounts.
Purchases on clicks.co.za can be made using credit/debit card or net banking. Shoppers can opt for door to door delivery or to collect an item at Clicks store. The click & collect service is available at all Clicks stores. If you are not satisfied with your purchase, you can return same within 60 days for refund or replacement.
Clicks also operates clinics nationwide offering primary healthcare services. There are more than 190 Clicks clinics you can locate on the website. Prior booking is necessary. Clinic services include mother and baby wellness, primary healthcare services, family planning, immunisations, among others.
If you are regular at Clicks, become a member of Clicks ClubCard to earn and redeem points on all purchases. The card is also valid when shopping at Claire’s or The Body Shop. ClubCard members enjoy reduced prices on selected products. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Clicks support.
The service at Clicks pharmacy Thorntree Soshanguve is appalling to say the least. Sitting on the que while other people who came after you come and go before your eyes leaves a bitter taste in one’s mouth. I sat there waiting for my numbers to be called only for people who came way after me to be served before me? If you are going to have one pharmacist at the time then help customers in sequence, am I not paying for my medication if I’m self-medicating? Am I being offered a favour service by walking in at clicks pharmacies?
Extremely disappointed with clicks. Tried to buy electricity through the clicks app last week Friday 3/02/2023. Money was debited from my account but electricity token was not received, I than received an email to say that money will be refunded however to date nothing has been done and the customer care stopped replying to my emails.
Experienced the most horrendous service at Clicks Game Centre in Polokwane today when i went to collect my repeat script.
Firstly a big store like clicks was closed due to loadshedding. The staff members were sitting cozily so with no one to update us the clients waiting outside whether they will be opening again or not. I assumed they were closed due to loadshedding. Electricity came back but they remained closed with no update at all until a staff member walked back into the store and we the clients had to ask what is going on. He asked a lady, I’m assuming she’s the manager, to come and explain that tills need about 15 minutes to start working.
The reason I decided to complain, I went to the pharmacy and was assisted by a gentleman named Kgabo, got his name from his colleague as he didn’t have a name badge, he really was friendly at the beginning of our interaction until I expressed my dissatisfaction that they didn’t have stock of my meds. He requested that I go to a different clicks and i asked that he calls them first before I go there. He opted to give me their number, but I wasn’t happy with that and as I was expressing my dissatisfaction he then went on to say I can get the number on the internet.
I am very disappointed in the service at Clicks. On 3 occasions I have been overcharged for purchases. The price on the shelves are cheaper than the prices at the till. I gave to check my till slip every time and then go back for a refund. Very disappointing.
I find Clicks Stellenbosch Square store and services very lacking. There were no prices on the shelves and when I questioned the attendant he just told me that they have not had time since yesterday to add the price. I must take the goods to the till to check. I asked for the manager /es and was told that she cannot see me because she is counting money and I have to wait. Needles to say I took my business to Dis-chem a few doors down the corridor.
These days excellent customer is rare, but is certainly not the case at Clicks Pharmacy- Kloof Village kzn. Noluthando, the resident Pharmacist went beyond the call of duty to assist. Noluthando assisted in procuring my meds, realising that I needed medication urgently – contacted the supplier pleading with them to expedite their delivery. I am so grateful to Noluthando, she is truly a gem and a your greatest asset. This young lady certainly deserves an opportunity to climb the corporate ladder within your concerns.
Clicks Kloof – you have a client for life.
I would just like to say a big thank you to Cleo at Clicks Zevenwacht mall. Your customer service was the best I’ve ever experienced in a long time. I was so happy and satisfied when I walked out of there. And also to the manager of the store keep it up!!