Contact Clicks: Find below customer service details of Clicks, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Clicks Group Ltd
Cnr. Searle and Pontac Streets,
PO Box 5142, Cape Town 8000,
South Africa
Customer Service
Phone: 0860 254 257
Phone: +2721 460 1009
Email: [email protected]
Email: [email protected]
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About Clicks
Clicks is a leading South African health and beauty retailer that was founded in 1968. Part of New Clicks Holdings Ltd, the brand currently is the country’s largest retail pharmacy chain with over 500 pharmacies. There is a Store Locator available on the website for those looking for nearest local store, pharmacy or clinic. You can search a store by name, suburb or postcode.
There is an e-store available for those who want to shop health and beauty products online. Shop medicines for allergy, cold, body pain; first aid; footcare; vitamins and supplements; cosmetics; haircare; fragrances; and toiletries. Shopping online can be done by category or brand. On each listing, you will find details of usage, brand and other key details. Look for the Promotions tab for discounts.
Purchases on clicks.co.za can be made using credit/debit card or net banking. Shoppers can opt for door to door delivery or to collect an item at Clicks store. The click & collect service is available at all Clicks stores. If you are not satisfied with your purchase, you can return same within 60 days for refund or replacement.
Clicks also operates clinics nationwide offering primary healthcare services. There are more than 190 Clicks clinics you can locate on the website. Prior booking is necessary. Clinic services include mother and baby wellness, primary healthcare services, family planning, immunisations, among others.
If you are regular at Clicks, become a member of Clicks ClubCard to earn and redeem points on all purchases. The card is also valid when shopping at Claire’s or The Body Shop. ClubCard members enjoy reduced prices on selected products. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Clicks support.
Can Clicks please deliver in the nearest stores for customers living in Durban. Hillcrest is so far! I went to the clicks Stores today in Durban on West and smith street looking for Oxy products I only found 1 or 2 of what I need you do not find everything all at once. When you ask about it they tell you they don’t have it on their shelves yet! If you don’t fill your shelves with products we need then be able to deliver the ones we buy online at the nearest Clicks store of our choice. I can’t pay pay a taxi fare more than your delivery fee just to get my products!
I called your customer service representative department at 11:23am, a lady by the name of Macheri answered, took my reference to assist but was clearly too quick and took and incorrect reference number. Placed me on hold and said someone already responded to my email about my delivery.
I advised that’s funny because I had not even ordered anything yet and it was not my query. I then asked her to repeat my reference number and she insisted I give it to her again because she logged out of the system. This was absolutely unprofessional. I then again provided her the reference and she now surprisingly saw the query and said it takes a few days to get a response. What is the purpose of Clicks stating -‘Thank you very much for contacting us. Your message has been sent to our Customer Service Centre and one of our consultants will get back to you shortly. If your request is very urgent, you can always call us on 0860 254 257 (and jump the email queue!)’.
What a waste of my time and effort in getting an answer, only to sit on a 6-7 minute call to hear that, such disgusting service standards. Clicks you are definitely NOT SA’s leading health and beauty retailer!
I would like to do a staff compliment for a wonderful service I received at Clicks Daveyton mall on the 10th of September 2022.
I wanted to change my make range and found a beautiful passionate lady by the name of Moloi Samantha. She is the best in her job and understand the true meaning of providing the best customer service.
I would like to thank the staff at clicks thorntree for their service. The store is super clean, well packed the staff ready to help no matter what. On the aisles and on the till point they manage their ques so well.
I am grossly disappointed with Clicks Big Bird Junction,Midrand,Johannesburg. Their contact number is not reachable,the phone rings twice and disconnects. I called CLICKS customer care several times to try and get some assistance in getting hold of someone at Clicks Pharmacy.
The lack of customer service is appaling.
I just want to compliment Joanne Kruger at Clicks Pharmacy, PicknPay Fairie Glen, for her fantastic service to us! She is always friendly, always going the extra mile and absolutely reliable .I wish I could clone you, Joanne!
Hi, my name is Lovelle. Today on the 14th of May 2022 I had a very bad experience at Clicks Springbok Shopping Mall in Springbok (Northern Cape). Yesterday on the 13th of May 2022 I went to Clicks at Springbok Shopping Mall to buy my toiletries as usual. They had a promotion on the nivea lotion whereby you buy 2 nivea 400ml lotion for R115 and you save R34. I than included the nivea lotion in my toiletries and to my surprise when I get home and checked the slip the R34 that I was supposed to have saved on the nivea promotion did not reflect on my slip I than went back today on the 14th of May 2022 to Clicks with my slip and spoke to the cashier and the cashier than called the supervisor. The supervisor than came and she said to me that she can’t help me because anyone can just come and claim the refund of R34 and I have to bring her the nivea as proof meaning she doesn’t trust me. I was so humiliated by the supervisor in front of the cashiers and customers I even showed her my slip, clicks card, bank card as proof. I than had to drive back home to fetch the nivea I was so upset and felt so humiliated by the treatment I have received by the supervisor.
Bad customer service indeed: on the 10 May 2022, I purchased medication from Clicks Pharmacy. That’s where I experienced bad customer service, yet isn’t the first time. “HAPPINESS” is the pharmacist who was not willing to assist me, I felt so bad. Asking myself: why people don’t love and respect their jobs, what happened with Ubuntu (humanity)… I called out all medication I was buying, as I was reading from my list. She gave me all I was looking for. Then, I asked her: “is it possible to have two packets of same tablets”. Yooo, I don’t know what I said wrong. She replied with anger, said: “I should’ve said it before, that I want two packets”. I replied by saying: “I think it’ll be much better if you said yes or no rather than saying that”. I was so angry as well, she kept on talking…
What happened with good customer service, hence customer’s will never stop experiencing such treatment. I feel bad for shopping at Clicks, BAD CUSTOMER SERVICE!
I am bitterly unhappy with the unprofessional service of the Pharmacist at the Clicks, 6th Avenue, Walmer branch. The gentleman’s name is Alistair who attended to me on the 12th April 2022. Firstly my experience started with another gentleman who insisted that they had not received my repeat script from psychiatrist which had been sent 3 times to their email address. After 30 minutes of waiting for my PRE-PACKED medication I asked to speak to someone in a higher position. This is when Alistair took over. He kept having to ask the other ladies what to do. At one stage he had a lady on either side assisting him. Thereafter he advised me that I had a co-payment of R500. He had no clue what he was doing. He DEMANDED that we “sit down or get out”. This was all said with a raised voice, so much so that the other customers were staring.
I have a complaint I would like to lodge against Fourways Mall Pharmacist Banele. I have been an avid Clicks consumer however of late I am not as pleased with Clicks as I used to be. He gave me the wrong dosage of my medication when it was clearly stated on my prescription what I needed and in what dosage. I went into the store to tell him about what he did (on my second visit to the store). Banele was not apologetic at all he rather told me I could have just taken the pills as they were. And keeping in mind that taking the incorrect dosage could lead to a relapse in my mental health. The second time I came back to Clicks I was still assisted by Banele. I specifically asked for 13 tablets of Aprizon and he gave me 30 tablets. I am not sure if he does it on purpose or if he pays no attention at all while doing his job. But his actions prove detrimental and dangerous to mental well being as well as him being unprofessional.
On the 19 March I was at clicks Setsing Crescent, I was annoyed by long queues and the supervisor took time to address the issue. After standing on the pharmacy queue, I was shocked to learn that I have to wait on the queue for a second time to pay for the pills I collected from the pharmacy. There was two cashiers on the tills and queue were moving slow.
Illtreated at clicks Eshowe by two employees and their supervisor of hair and skin products. The male employee standing behind me watched me testing products that were already opened, i thought they were testers, innocently did that, he never advised me that that is not done instead he called other employee and the Indian Supervisor and they started shouting at me in public. Why are they not assisting with what we want to buy, that is poor customer service. I am an old clicks customer even have a club card, is there no other better way to talk to a customer?
The date is 13.3.22 time at about 10 h00 or 10h30, i was very disappointed, they are so rude, they must be taught customer service. They forced me to buy stuff that was used by other clients.
This weekend was at Clicks Northvaal. The shop is always clean. At the Till I was served by a till operator that was energetic and friendly behind her mask. I know it’s not easy to smile while wearing a mask but she made an effort with her eyes. She was friendly and attentive. Thank you Praises.
Thanks to Clicks pharmacy Emoyeni mall their service is the best , they are professional especially at the Pharmacy wow I’m impressed thank you. I would like to thank Harmony at my time of need she helped me gracefully with no hesitation. I’ve been coming to this pharmacy since 2020 and their service is marvelous all the time and have never been disappointed at all….. And one last thing as much as this Clicks is in a very remote area I always feel like I am in one of the prestigious Clicks in the fancy towns??
I’ve been tempted to write a post about my clicks experience for months, after what happened yet again on boxing day just motivated me to so. So I take 3 gifts with the purple little gift sticker on as there’s a sign saying take 3 and get the cheapest one free…only to get my receipts after paying, I was charged full price for all 3 items. When asked about it the cashier tells me that the special is over but they haven’t removed the stickers..where as the stickers are the indication of the special. When I say to her that the stickers aren’t removed YET she looks over my shoulder calling NEXT PLEASE….. @clicks Lichtenburg Mall the price is NEVER as it is on the shelf. There’s ALWAYS an argument at the till.
I have been to your Polofields branch for vaccine and arrived at 14.45 before the closing time of 16.00 and was told they have run out of vaccine to back in the morning . Quite frankly there was no nurse or staff they were obviously quite and decide to close shop for the day . A staff member told me to go to the Sunninghill Chillie on Top arrived at 15.10 the vaccine assistant looked at her watch and also said they run out of vaccine to come back in the morning. If this is true how will they get stock first thing in the morning ??? I am wondering if they appreciate they have a job not like so many people out of jobs. Thanks
My name is Lindy and i would like to applaud the services of Mr Morgan who works as a Pharmacist Assistant on the medication aisle. (based at the Arcadia Branch in Pretoria). He is always helpful, in a way that he will tell you what the medication is for and would give advice on what type of food one can avoid to not to be sick. He is so caring, passionate and takes his job seriously. Not to mention that he is well groomed, clean and always wears his white coat and name badge. This guy really has a bright future at your group.
Once again Clicks Durban North is one of the biggest joke in retail business. A six months script was given to them, and they promised to let me know when I can collect the medication, it is not the first time, but most of the time, they don’t even bother to do it. When I first complained about the medication, I was told by Head Office, that they will re-order for the next month as soon as I take delivery of the one. What a joke, as tomorrow is my last tablets, I phoned and they treat you like a robot, “I need your card number” not even your name but your card number. I then contacted consumer service, and after everything the answer is that they will contact me in 48 hours. I went to the shop itself to be told that the person doing the order was on leave and they gave me half of the script which they have in stock, but not the main tablets and have to pay for the lot and they will deliver the balance the next day. When this script is done, I will gladly go to another chemist.
On Sunday, 27th June, I had done some shopping at Clicks Westville Mall and was at the till ready to pay for my merchandise when I had the most unfortunate situation whereby I could not remember my pin number for my debit card. I tried a few times by which time I was feeling so foolish and terribly embarrassed as this had only ever happened to me briefly once previously many years ago. The Cashier who assisted me was unbelievably courteous and so very kind, advising me not to rush and to take whatever time I needed to try and remember and went to great lengths to make me feel like there was no rush in order to do so. I had tried a number of times but each attempt was unsuccessful until which time there was a message on the card machine warning me that my next attempt would be the last chance and I was so afraid that my card would then be “blocked”. A very kind Customer alongside, at the next till, advised me what to do i.e. go on my banking app and request my pin or make a change. I thanked the Customer and he left the Store, I then stood to one side and checked on my banking app and was so relieved that the operation was successful. I returned to the Cashier, who all this while, had waited ever so patiently for me to resolve my problem. The Cashier completed my purchases and I was just to pleased to be able to now pay for my merchandise after all.
I would like to applaud “Kim” for her tremendous kindness and patience with me. What an absolute asset to Clicks Kim is and I cannot express enough gratitude to her for treating me with the utmost respect and efficiency.
5th February 2020 I’ve been to clicks waterfront, being a pensioner the pennies is counted whilst shopping. I saw an item marked a certain price, oh by the way my sister was with me, well we saw good prices, went to the checkout and the price was higher to what was on the shelf? I felt embarrassed which I shouldn’t because after paying what was the amount the cashier gave I asked my sister to wait I’m going to double check on the item I felt that the price wasn’t correct. So be it the item on the shelf is marked R69. 90 and I was charged R149. 90…I immediately went to the manager he sorted it out with apologies but that doesn’t make it right because quite a few items in that stores prices is incorrect. Please you need to get someone out there to check. How many clients pay more than what they supposed to…. I’ve been shopping at clicks since I know myself and in today’s life there’s so many options but I stick to who and what I know but if I experience this kind of service I will have to take an alternative.
Clicks Pharmacy in Vincent Park has terrible customer service – Pharmacist Assistant who served me was grumpy, unfriendly, and did not explain how and when to use the medication that I had asked to be put through my medical aid. It was an issue to have to get medication from an aisle to put through the medical aid and then she could not (or maybe did not want to) find me on the system, until I presented my medical aid card. It felt as though she was spiting me at every opportunity and angle. And, I had approached her initially with a smile, and I had to greet first. I’m not sure if this is perhaps the new norm now for Clicks – that the Pharmacist’s Assistant treats the patient/customer with total disregard and with an unfriendly atmosphere.
I need to understand what should happen when you find an item on the shelf with no shelf edge label cause the confusion I got from staff to the manager cynthia in deinfern square was suprising first the guy who was not even wearing a name badge came and told me that his policy says I must pay the price on the system so I asked if it was my problem the item had no price label on it and he said no but he still won’t give it to me In any price but the one on the screen so I was deprived and option as I would have made a decision on which item to take and the manager Cynthia came with attitude and said clicks has no policy that says we must get the item for free since it had no price label and another customer had to jump in and say give them cause its your fault items have no prices and she just said its a waste of time there’s no point in her explaining and asked with attitude what price I want to pay then she kept shaking her head as if I was being unreasonable for asking and she just left ,didn’t even greet me she jumped in with the intetion to make me leave the store judging by her tone and facial expression through the visor so is that how we as customers should be treated ,I work in the same center and have realized that they expect us to understand and not fight for consumer rights and the first guy when asked to print out a policy he’s talking about he said bluntly he can’t go at the back for us and print it so hell tell us about his policy
The experience was unnecessary had they listened to understand not to respond ,so what’s the correct Process
Just came back distraught from Clicks Ulundi. I had forgotten to order my depression medication from my regular worldly pharmacist and had run out. This meant I would have to try Clicks in Ulundi, as I cannot go without.
I called to find out if they had the medication in stock which they did. So off we go with my son on this beautiful Sunday morning. Knowing how troublesome they are, I not only took my prescription but my empty blister packs. Waited in line for over an hour (another reason I go elsewhere) to be told that my prescription is a copy ( I had mistakenly taken the copy). I tell the guy that I will bring the original the following day or send someone with it before they close but no…he finds something else. They don’t have the medication in stock. I tell him I had called in advance and was told they had it in stock. No, he says showing me the script. They don’t have 225mg. I take out my two empty blister packs and show him how this very script produced the two blister packs of 75mg and 150mg. I am told to go to a doctor for a prescription which shows the right quantification. I leave with my son baffled. My new psychiatrist had written the script differently but since the other pharmacist had been able to read it, I didn’t give it a second thought. At any rate I go to my good Pharmacist and ask him why Clicks Dispensary can’t read the script properly. He tells me to tell to tell them to add 75mg and 150 mg and it will add up to the 225mg on the script. Basically at Clicks one is dealing with people who can’t read scripts.
I go back to Clicks Dispensary to be told by the same guy and another lady dispensing(she is awful, I had prayed I would not be served by her) once I have explained their error in not understanding the script, that I still can’t have my meds (which I desperately need) now because of the photocopy script. I tell them the other script will be coming but no I can’t have the meds until it comes.
I have always known pharmacists to be kind with loads of empathy. Considering Ulundi is a small town, I also think I could have been trusted for the original script. So I left very emotional. My son and husband calmed me down and despite their pleas to go back with the original script for my meds I told them I will go through the hell I know I will go through today and tonight without it I will go without and drive to Ballito tomorrow where I can go to a civilized dispensary and do a lot of other things I can’t get to, in our small town.
I don’t want an apology. I just want Clicks Dispensary in Ulundi to show some empathy once in awhile to others in my similar situation. Some people do not have the option to go to Ballito. Some people do not even have a car. Those people will just have to go and pay for a doctor (with money they can ill afford to waste) to write a script in a way or format that Clicks Ulundi Dispensary CAN understand/read.
I bought a SafeWay 4 bar heater 2 weeks ago at Clicks in Gezina Galleries. Yesterday as i was with my family we had the heater on then out of nowhere the heater exploded then started burning..the whole experience was traumatizing as this was the first time we have seen something like this. So today morning i took the heater together with the proof of purchase back to Clicks in gezina Galleries hoping to get assistance with and exchange as the heater is only 2 weeks old and it just exploded out of nowhere. I get there i wait for about 15min for the manager, so i explained what happened then immediately that guy was like “so are you trying to blame clicks for this? Are you saying its clicks fault? I have the same heater at home and its working fine, you cannot blame clicks for something that was caused by your electricity ” those were his exact words to me. I left the heater at the store as he said he is going to investigate i dont know investigate what as he saw how the heater looked..As a manager i beleive that he might have went to customer service training to be taught how to speak to customers, that guy is so rude and has zero customer service skills. When i bought the heater i was told to keep the receipt by the cashier incase something happened to the heater and i had to return it, which is what i did but i never got assistance all i got was a ruthless rude manager who knows nothing about customer services.
Today I bought a Phillips OneBlade shaver for R499.00. This seemed a good product and value for money. When I got home, I opened the package to test and all was working fine. Then I saw that replacement blades for this razor is R249.00 for 1 blade. This wasn’t said to me when I bought it, and the store didn’t have any replacement blade for sale so I couldn’t see what the price was. I took it back, and being honest with them told the manager that there is nothing wring with this razor, only that it doesn’t make sense to buy a razor for R499.00 and then the replacement blade is R149.00. I would like to exchange it for a different razor. I was told that they can only do this if the razor was faulty or broken – they can’t help me. So, if I lied to them, I could have changed it. Is this how the country really has come to. Clicks’ Terms and conditions also states that you can return a product within 30 days UNOPENED if you are not satisfied with it. How the hel do you leave something closed and then decide you are not satisfied for a whole 30 days??
I was never treated so badly in any store by anyone like today. This is a shame and we buy all our daily products from them. Never again!!!
Clicks Grassy Park very unfriendly staff when we as a customer enquire a price for any product there staff always looks so not interested many times there prices are not on the shelves, then cashier Carlin chatting to the manager while assisting us at the till manager answering him about what essentials then I spoke to the managerhiw we should work together to let thus clicks survive here, as I walked out I said I’m not being difficult customer thus same cashier Carlin says yes you are be a difficult customer the manager tells him to be quiet I adress this wth her very disappointing to shop at clicks Grassy Park.
The clicks at Oxford Street east london is a huge joke…. Incredible long lines for pay out and pharmacy… A joke compared to the vincent counter part can someone do something about this.
I am very disgusted with Clicks Atlasmall , Atlasville, Gauteng, their service, is disgusting, the printer doesn’t work to sign prescriptions, they don’t order the medication that they were supposed to and they didn’t even write it down.
The attitude was I don’t care come back on Monday, please do something about it.
Hi
I write to you with extreme disappointment, i was shopping at the clicks branch in Tygervalley on Friday afternoon 20 sept just before closing so i was one of the few customers left in the store when the doors were literally closing. i left my cellphone on the counter 13 when i was paying for my goods, the cashier placed my items on top of my phone where by i forgot it when i picked up my packet. I returned to the store once i realized my phone was left behind however the store was closed I knocked on the door and a lady opened to let me know that she hasn’t seen any phone i asked her if there were cameras in the store and she said no. I returned to the store the following 21 Sept morning and i was told that the cashiers were asking almost every customer paying if they had left behind a phone, the lady mentioned that she tried to unlock to phone and saw religious background as a screensaver, she then mentioned that a lady came back and asked for a phone where by my phone was just given to the lady. i find it outrageous that a huge store like clicks would not have any cameras in store to identify who my phone was actually given to, further to this i find it outrageous that they would just give my phone away to anybody without even asking them to at least unlock to phone so that the person can prove that the phone belonged to them. Further to this the lady mentioned to me that she saw religious background as a screensaver yet she gave my phone away to a person who couldn’t possibly be of the same religion. i am extremely disappointing as i work at the v&a waterfront yet i drive all the way back to tygervalley to support the clicks branch there only to find that the staff members are so careless when it comes to the belongings of their customers.
I am a regular user of Clicks as your stores are efficient, smells clinical and always friendly. However recently my bills at different outlets are poorly printed, and keeps getting rejected from medical insurance claims as
What is irritating is the fact that this is not just one specific outlet appears to be across the country as thee of my recent bills , 1 from Mall of AFrica,(JHB) 2 from Malvern Medicross (DBN) have been rejected and my medical insurance will not entertain further claims until this is resolved.
Quote “Your Scripted Medication claim on 2019/06/24, Reference no. 7457200 cannot be processed due to the following reason Proof of purchase unclear, please re-submit a clear copy. Please provide us with the required info as soon as possible. You will not be able to load another claim until this claim is finalized.”
The root cause is that these Franchisee use the printers till the very very last drop of toner or ink and give a bull about the customer. I would appreciate it if a standard can be set so that we are provided with a clearer and proper Invoice for scripted medication.
Regards