Head Office
1 Citizens Plaza Providence,
RI 02903, United States
Customer Service
Phone: 1-800-922-9999
Phone: 1-877-360-2472
Phone: 1-800-428-7463 (business banking)
Phone: 1-877-670-4100 (mobile banking)
Phone: 1-888-333-5145 (credit cards)
Email: dispute@citizensbank.com (dispute a claim)
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About Citizens Bank
Citizens Bank is an American financial service institution that traces its history back to the 18th century when it was established as the High Street Bank. With annual revenue of more than $6bn, the bank is the 13th largest retail bank in the US, and operates as a subsidiary of The Royal Bank of Scotland Group. Founded in 1828, Citizens has its headquarters at Providence, Rhode Island. It’s network spans more than 1,100 branches and 2,900 ATMs spread across 11 states in the New England, Mid-Atlantic and Midwest regions. Part of Citizens Financial Group, the bank offers a broad range of retail and commercial banking products and services to individuals, small businesses and large corporations.
While consumer banking products include accounts, credit cards, loans and wealth management, under commercial banking you have wholesale banking products and services, deposits, loans, treasury services and capital markets. To open a new account you can place a request on the Citizens Bank website or visit any nearest branch. You can locate a branch or ATM online by entering the zip code, city or state.
For an overview of the banking products, you have checking accounts (Student Checking, One Deposit Checking, Citizens Bank Platinum Checking, Citizens Bank Platinum Plus Checking), savings account (One Deposit Savings, Citizens Bank Platinum Savings, CollegeSaver, Platinum Plus Savings), and Certificates of Deposit (CDs). There are also options under credit cards, with no annual fee, 24/7 online account management and 21-day grace period on all purchases. Card holders enjoy zero liability protection, meaning you wont be held responsible for unauthorized transactions anywhere in the world.
Banking customers enjoy access to Internet and Mobile Banking so you can conveniently perform a number of actions mostly done at a branch. You can transfer funds, download statement, pay bills and much more. Online Banking users also have access to deposit accounts, loans and credit cards. You can use Zelle to send money directly to any bank account in the US within minutes by just an email address or US phone number.
For other products, Citizens Bank provides loans for those planning on a new home, or refinancing needed for their mortgage. There are tools available to calculate mortgage payment or estimate personal loan terms. Students who need a new loan to fund their school will find a number of graduate and undergraduate student loans. Students can complete the online application to get started. The application will ask for details of course, credit history and ask you to choose a fixed or variate rate, along with long term. Students along with cosigner can sign and submit loan documents online without having to visit a branch. For repayment, you can choose from 5, 10 and 15-year terms. Existing loan holders can lower their student loan payments by going for refinancing. You can speak to the bank’s student lending advisor for help.
The range of banking accounts, loans and credit cards vary for commercial banking users. You can know the details, along with rates/fees on the Citizens Bank website. For complaints or queries on branch locations, credit card payment, cancellation, career, or others, reach the Citizens Bank support.
I am extremely upset in the lack of integrity that citizens bank has exhibited during my daughter’s attempt to refinance her student loans. Repeated errors and mis-communications, through various bank employees, resulted in her having to start a second application only to be told that the promised rate “expired yesterday”. Good customer service would have accepted their errors and honored the original commitment, in the less than 12 hr window of occurrence. Although the actual staff have all been polite and helpful, citizens bank corporate is not.