Find below customer service details of Gmarket.co.kr, including phone and email. Besides contact details, the page also offers a brief overview of the ecommerce company.
eBay Korea Co., Ltd.
34F, Gangnam Finance Center, 737
Yuksam Dong, Gangnam Gu, Seoul,
South Korea, 135-984
Gmarket is a leading South Korean ecommerce company founded in 2000. Founded by Young Bae Ku, the company today is part of eBay Korea Co Ltd and has operations not just spanning Korea, but also the globe. From apparel, electronics to groceries, shoppers will find an extensive catalog with both domestic and international brands. Gmarket operates a separate ecommerce portal for those shopping from outside South Korea.
Shopping on Gmarket.co.kr can be done by keyword or category. Popular sections listed include clothing, footwear, bags, fashion accessories, kids clothing, home decor, computers, smartphones, cameras, printers, electronic accessories, audio accessories, sporting goods, auto accessories, household supplies, cosmetics, books, toys, snacks, beverages, groceries, to name a few. Under each of the section, you can further filter products by sub categories and brands. The homepage lists some of the most trending and newly launched products.
There is a separate Bestsellers section for shoppers to keep track of those items that are most sought after. Head to the Super Deals section for items with huge savings. There are also coupons you can download and use during checkout. As for payment, Gmarket local site accepts all Korean credit cards. On Gmarket Global, you can use all Visa, MasterCard, Discover and American Express cards. Payment can also be made through PayPal, and bank transfer. For those who have the Smile Cash virtual cash, the same can be applied during checkout.
Smile Cash can be earned by regular shoppers who earn Smile Points purchasing items on the website. Frequent shoppers can register for the Smile Club to earn points on every single dollar spent and also for exclusive discounts and savings. For extra Smile Points and discounts, Gmarket offers the co-branded Smile Card. As for shipping, Gmarket offers standard and even same day shipping for those across South Korea. Gmarket Global ships to more than 90 countries. The shipping rates and timeframe varies according to the destination and weight. Domestic delivery takes anywhere between 2 to 5 working days.
To view your order history or to manage current order, you can sign into your Gmarket account. As for cancellation, note that the processes are different for domestic and international delivery. For domestic deliveries, Gmarket offers refund/exchange within 7 days after receiving the item. There might be exceptions for household appliances, edibles and CD/books. Refund will be processed in the original method of payment. For complaints or queries on payment, cancellation, refund, shipping, or others, reach the Gmarket support.