Contact Cebu Pacific (airline): Find below customer service details of Cebu Pacific, including phone and email. Besides contact details, the page also offers information on the airline’s products and services.
Head Office
Cebu Pacific Building
Domestic Road, Barangay 191, Zone 20,
Pasay City 1301, Philippines
Customer Service
Phone: +63 2 702 0888
Email: [email protected]
Other Support
Phone: +61-2-9119-2956 (Australia)
Phone: +86-400-670-0780 (China)
Phone: +81-3-4578-1447 (Japan)
Phone: +852-397-33800 (Hong Kong)
Phone: +65-315-80808 (Singapore)
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About Cebu Pacific
Cebu Pacific is a Philippine airline that launched its services in the year 1996. The airline operates a modern fleet of 55 aircraft to over 64 destinations. Having flown over 100 million passengers, the airline  has been constantly evolving, upgrading and developing new products. Cebu Pacific operates from its main hubs at Manila, Cebu, Clark, Kalibo, Iloilo and Davao.
Besides 34 domestic routes, Cebu Pacific  has flights to some 30 international destinations. International destinations include Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Saudi Arabia, Korea, Kuwait, Malaysia, Singapore, Qatar, Thailand, UAE, US and Vietnam. As for domestic routes, the cities include Bacolod, Boracay (Caticlan), Busuanga (Coron), Butuan, Cagayan de Oro, Camiguin, Cauayan (Isabela), Cebu, Clark, Cotabato, Davao, Dipolog, Dumaguete, General Santos, Iloilo, Kalibo, Legaspi, Laoag, Manila, Naga, Surigao, Tacloban, Tagbilaran, Tandag, Tawi-Tawi, Tuguegarao, Virac and Zamboanga.
To book a ticket fliers can simply visit the website and choose the origin and destination. Payment can be done using Visa or MasterCard debit and credit cards, or by visiting any of the nearest offices. After a booking has been made, fliers can manage their booking online, even making changes to their itinerary or adding names. Fliers further enjoy the benefit of checking in online and printing their boarding pass. That is not all, you can even pre-order your meal and pay for extra baggage.
Besides flights, the Cebu Pacific website also allows one to search for hotels and rent a car. As for baggage, fliers can carry upto 7kg cabin bag and check-in bag of upto 30kg. If you would like to add more baggage, you can do it online here. If you are a frequent flier, register for Cebu Pacific’s GetGo loyalty program. It allows members to earn and redeem points every time they with Cebu Pacific. For more information or queries on payment, refund, cancellation, lost baggage or others, reach the Cebu Pacific customer service representative.
I’ve been trying to contact you to no avail? I wrote emails to your FEEDBACK EMAIL on your website, but the email bounced back as undeliverable? It’s been an AWFUL experience talking with your agents on your hotline; NOT BEEN ABLE TO BUY A TICKET?
I’ve been trying to buy a round trip ticket from Manila to TUG, roundtrip, going on the later flight, around 11 am, on September 6, 2022, and returning on the later flight around 12 pm on October 1, 2022. I have been contacting your hotline in the US: 1 805 372 0680. They have been very unprofessional and lack simple courtesy; they have been hanging on me while they put me on hold to check for the flight. I’ve seen this flight advertised for $ 96.00 round trip.
I need to change a flight date. I log into CP website and select manage booking. I can see the balance of my flight is 220usd (my return leg that is unused) and I get information that I am allowed to reschedule at fair difference cost. But if i try reschedule or refund it says webpage cannot be found. Charlie the auto chat is useless…just keeps sending me to manage booking page again. No one picks up the phones. I went to physical ticketing agent…they said yes, supposed to be able to reschedule or refund but they also cannot. They said to go to airport early for the new flight and just see if I can get on. Worst customer service I have ever experienced.
Our flight was changed so were asked to rebook or convert to travel fund. We did rebooking and we got our new confirmed itinerary tickets. But then why is Cebu Pac keeps on emailing about our changed flight? It bothers us because it seems that our rebooking was not accounted for. It will be a big disappointment if we arrive at the airport with this issue hanging. We tried calling but all numbers are not responding, we tried the Charlie chat but we find it a trash, cannot in anyway help customer complaints.
Maybe someone can help me here? I can’t reach someone from their support. This is just very quick. I’ll be travelling to Sultan Kudarat from Manila. I do have a big baggage and a 32 inches Smart TV. I added 20kgs for my baggage. Is the Smart already included to that 20kgs? Or can I use the free 7kgs for that?
My flight to Melbourne on May 20,2020 was cancelled due to pandemic. Confirmation nu JEZ49M.I called but was told i had no other option but to convert it to travel fund ,so it was a coercive option since i have no other choice. I emailed several times but got negative result .Try to talk to human but to no avail. I even went to Terminal 3 to request personally for my refund .The flight agent was quite rude and told me i cant talk to human and to use my travel fund for leisure.
I book a ticket last night and successfully paid it via Gcash. The funds are gone but I did not receive any confirmation email to confirm my payment or booking. When I login to the website and clicked on “Manage Booking” it tells me I do not have any bookings. Where has my funds gone? What happened to my payment? It was a hard-earned money I only intended for that booking but was gone. I checked my email multiple times this morning but there is no confirmation email or an itinerary. I even check my Gcash account hoping to see the funds bounced back, but it it did not.
Regarding refund there is no live customer representative we can talk to. What can I say about this airline, it has the poorest customer service I’ve ever encountered.
I am flying to Manila from Melbourne with my family last 8 Oct 2019 with flight no. 5J50. We already completed all airport formalities and was waiting in the boarding gate when it was the suddenly announced by your ground crew that our flight is delayed for 3 hours because of some technical problem with the plane.
After 2 hours of waiting, they again announced that the flight was already cancelled.
My wife and my daughter need to go back to their work on 9 Oct 2019 that was previously approved by their employers.
Since, this problem is your fault, we must be entitled to the following:
1. To be provided with a hotel accommodation (Thanks – provided)
2. To be provided with Meal ( Thanks – provided)
3. Assistance in securing a confirmed flight in the next flight available. ( This was not provided, but we were just informed to wait.)
4. Emergency cash assistance.
Please extend your assistance for items no. 3 and no. 4.
Regards,
Meliton Gojo
My credit card was charged twice when I booked a flight from Manila to Zamboanga. I did not get a notification since they have sent me only one receipt and confirmation. I tried to reach out on their phone numbers but nobody answers. NEVER AGAIN CEBU PACIFIC!
I have the same experience with Geodiffer.
It’s so difficult to get help online and phone, been calling 50x and no answer. Charlie the chatbot is useless, been doing over and over again to request a live agent. There is no improvement if Geodiffer have experience this 9 months ago. Very difficult to contact Cebu Pacific Customer Service.
You cannot find a customer service of Cebu Pacific by online, phone, email, etc.
VERY POOR CUSTOMER SERVICE
Hello.
Is there a way for me to go directly to report an issue though I have made the booking using a third party?
I am an agent and I booked someone and made a mistake typing her last name. I have been inquiring through the agency I am under. I live in Japan and the agency is in the Philippines. It’s been more that 3 weeks that they can’t seem to give me any answer whether it is possible for Cebu Pacific to amend the name. Every time I would email or reply to them, they keep asking me with the same thing; either submit or resubmit a clear copy of the passport, they have forwarded it to Cebu Pacific.
The client’s flight is approaching. It’s on April 22. And she has been worried, will Cebu Pacific let her fly if the name has not been changed on the part of the agency?
Thank you.
I am a balikbayan with a U.S passport. While in the Philippines, my husband, who is also a U.S passport holder, and I went on a side trip to Taipei, Taiwan for 5 days. We were checking in for our return flight to Manila, and the representative asked to see our plane ticket for the return flight to the U.S. We told the representative that we do not carry the U.S plane tickets with us.She told us that the Philippine government could send us back to Taiwan. Is this a new policy or your representative needs re training? We have traveled to other asian countries before with different airlines and never encountered this problem.
Late January 2019 I attempted to book 2 return domestic flights. I submitted both bookings but after 48 hours no acknowledgement was received by email. I rang the Sydney Australia phone number and my call was handled by Customer Service staff in Manila. Staff reviewed on line bookings but could find no such bookings. I then placed the 2 return domestic bookings overt the phone with staff in Manila Office. These flights were confirmed by Cebu Pacific Airlines. Payment was made via my ANZ Bank Visa Card and payment was confirmed by both Cebu Pacific and my bankers ANZ. Earlier today I received notice from my Bankers ANZ that another payment was paid to Cebu Paciifc on 29.1.2019 of $181.65AUD (or 6,798.28 PhP). The Booking Reference No. HBU2GP (for Mr Wilfredo Almodiente Jr) ($189.38 Php or 7,028.28 Php) and the Booking Reference Number U7EWNR for Noel Hobson ($168.41AUD or 6,294.28 Php) have been confirmed and tickets issued by Cebu Pacific on 30.1.2019 and my Bankers ANZ have paid to the credit of Cebu Pacific the fares requested. It would appear that despite me ringing your Customer Care staff and being advised that there was no on line booking received in your office from me that in fact at least one on line booking was received. I respectfully request that you investigate this matter and arrange to refund the sum of $181.65AUD or 6,798.28 Php back to my Visa Credit Card.