Head Office
Catch Group,
767 Springvale Rd,
Mulgrave 3172, Australia
Customer Service
Phone: 1300 222 824
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About Catch of The Day
Catch of The Day is a leading ecommerce company in Australia, founded in the year 2006. The website boasts of over 450,000 visitors each day, raking in close to 8,000 orders. To take care of the large orders, Catch also invested in its own state of the art warehouse spread across 25,000 m2. Currently, the website features more than 13,000 brands, from apparel, fashion accessories, electronics to home decor items. Part of Catch Group, the company is headquartered in Mulgrave, Victoria.
In 2014, the company launched its own members-only club called the Club Catch. Members enjoy free shipping on orders over $50 and access to extra discounts on select products. Products can be shopped on the website by keyword or category. Items you can find online include t-shirts, shirts, jeans, trousers, women’s dresses, sandals, shoes, bags, sunglasses, jewelries, watches, furniture, kitchenware, home appliances, perfume, toiletries, skincare products, sporting goods, smartphones, cameras, computers, computer accessories, toys, and groceries.
You can filter products by price, brand, features, specifications, among other parameters. There is a Sale section for those looking for bargains. Payment on Catchoftheday.com.au can be made using Visa, MasterCard or American Express cards. Shipping options can be seen during checkout. If you are not happy with your purchase, you have up to 28 days to return the product in its original and unused condition (read the terms before purchase). You can place a request for return by signing into your account. For more information or queries on payment, refund, cancellation, gift cards, warranty, or others reach the Catch of The Day customer service.
Never again! The catch marketplace has a specific advertised listing stating ‘sold by catch’ marketplace, dispatched in 1 to 2 days’ and claim to respond to enquiries including complaints within 2 days. Untrue, misleading and moreover, false advertising. This particular item was ordered several months ago and they (catch marketplace owned by Wesfarmers) decided proactively to cancel the order after around two (‘2’) weeks. I then attempted to reorder with the listing still stating dispatched in 1 to 2 days only to cancel after two (‘2’) weeks as the order was not dispatched. I re-tried ordering.., third time lucky? Turns out no, I’m still waiting for dispatch after nearly 2 weeks and for their response to my enquiry (complaint regarding false and misleading advertising) after one week. Very disappointed, they’ve lost my business and no doubt my followers too.
I wanted to place a large order of over$600 and join catch at the same time over the phone,but told they do not do these over the phone must go to catch website which I have never ordered over the internet. How do I tell what items are available placing such a large order and the web page of catch is slow this is another reason I wanted to do it on the phone.
I’ve purchased five items from Catch group (Order #26347600). Today I called to find out the status of my order and I was told that the order had been cancelled; obviously without my authorisation or request! I’m overly disappointed by Catch that they can’t meet the obligations; the items I purchased where for an upcoming Trek! I’ve logged this with the ACCC (accc-report:228722) because the Catch Manager Christian has told me that is my only way forward, even when I asked for the corporate number or e-mail address! To say the least, I’m very disappointed!
Trying to get anything resolved is like trying to catch a knife. I was sent the wrong item and it appears that they blame me and have repeatedly told me that is what I ordered. I have spoken to the OFFSHORE support centre, who can only read what is on their response sheet. It is pathetic, no more for me. They are hopeless
I keep getting this from Catch Service Team
You have an enquiry pending on your order #C24594562-A The prompts that they ask you to use don’t relate to the problem so it is a waste of time trying to use them. If you want to know what is happening send something that can be used. As far as the complaint goes it hasn’t been resolved as the phone is back with Techwarehouse. And the phone isn’t faulty it just needs to be unlocked. I am waiting for feed back on were we are at from Techwarehouse or Cath of the Day
Got sold a fake and damaged item on your marketplace by a seller who infringe copyright. Escalated the situation to Catch team but heard nothing, no one to contact or follow up. What kind of marketplace is this? I would have stick with Ebay if I want to get scam with fake stuff, at least their customer service team is on top of their game.
Absolute frustration!Q Tried to join Club Catch, selected the 3-month option indicated that $6.50 had been added to the cart. Tried then to purchase a Garmin Watch to be told that the offer was only open to members. Opted again to join. Indicated $6.50 would be added to cart (it wasn’t). Still can’t purchase watch. Repeat and repeat and repeat. I’ve give up!!
I have just placed a big order and at checkout I didn’t get a chance to put in my discounts XMAS10 or 20 percent of code BOX20 my order number is 24384148
Hey my name is Bryce and I was wondering about the black ops 4 you guys are selling for 74 dollars , if I was to buy it I would have to wait 12 to 15 working business days I think it said , if I bought it would you guys be able to send me the black out Royale code the main reason I want the game , I could buy it on Xbox store but would rather save 20 dollars :) Thanks have good day
Order No. 22602730
I should have no delivery costs on this order as the sheets are club catch of which I am a member and the earrings are Olivia yip which had free delivery. I have been charged $7.95 delivery fee. Please pay this amount back into my credit card account. Thank you
Just joined your Catch Club but need to stop payment as it is impossible for me as each time I request something I have to go to the Post Office to pick up the parcel. Even when I am home the Post Office say I am not and have to pick it up. Why does Catch Club demand a signature when companies like Peter of Kensington can leave the product with signature…therefore no excuse for the lazy Post Office parcel people.
Please cancel.
was just wondering why your Chromecasts are $99 and Kogans exact thing is $59. I purchased one from Office Works for $49.99. I was going to buy some more and thought your company would be the one to go through but saw the price of yours and I can buy 2 from other companies at the price of your 1
Hi I received my one of my orders last week (Order No #18663972) and when I went to wear my 2xu leggings on Saturday for the first time I noticed a hole in the side of them. Am I bale to get a replacement pair? I have a photo to send to you if you require. Thank You