Head Office
1 Corporate Drive
Cranbury, NJ 08512,
United States
Customer Service
Phone: 800-505-3274
Phone: 609.642.4700 (international)
Email: info@carid.com
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About CARiD
CARiD is a provider of automotive parts and accessories in the US, founded in the year 2008. From repairs to maintenance, CARiD uses state of the art technologies and high quality parts. CARiD operates an ecommerce division with a wide range of categories and brands, and boasts of over 1 million items in stock.
Products that can be purchased online include auto parts and accessories for interior and exterior. The interior accessories include dash kits, floor mats, seat covers, steering wheels, sun shades, cargo liners, seats, dash covers and shift knobs. The exterior accessories include running boards, custom grilles, chrome trim, body kits, bed accessories, towing, hitches, spoilers, headlights, tail/LED lights and signal lights. You also have a range of tires and wheel covers. Under auto body parts you have mirrors, headlights, bumpers, fenders, tail lights, hoods, doors, and auto glass. Also find auto repair parts for charging, brakes, exhaust, engine cooling, fuel delivery, steering and electrical.
CarID has speciality shops for racing gear, towing, hitches, jeep, SUV, RV/camper, and boating, among others. The website makes it easy for quick shopping. You can filter products by brand, car model, make, color etc.Payment for purchases online can be made using Visa, MasterCard, American Express, Discover and PayPal. Customers enjoy a 30-Day Return Policy with CARiD. Items must be returned in new and original condition.
Upon successful payment, customers can track their products online and edit/manage their orders by signing into their account. CARiD ships products using FedEx, UPS, DHL and USPS. Products in stock are shipped within 48 hours. Shoppers can expedite their delivery by opting for Express shipping. For more information or queries on payment, refund, cancellation, shipping, warranty, or others, reach the CarID customer service.
I would like to thank the CUSTOMER SERVICE. I ordered some parts that five days later still did not ship, Called customer service had parts my noon the next day.
The “customer service” members are not friendly and tell you they’re the highest ranking person you can speak with. I ordered upper control arms from them because I felt as if their expertise and commitment would be satisfactory. I was very wrong.
Once my mechanic could schedule our repairs (due to the current pandemic, schedules are a bit slower, so it was about a week after the upper control arms arrived) I took my suv and the parts to my mechanic, an hour later I get a text and a picture of the control arms that came off my suv and the ones I ordered from Carid on top of each other, they are completely different sizes (I ordered what matched my vehicle according to their website)!
I went on the website to do a simple exchange! Only to discover that their website is incorrect. When you go to do the exchange, it prompts for you to input the part number of the part you have and the part you would like to exchange. When I put in the part numbers they are identical, but one of them comes up for a vehicle that is 8 years newer & different make/model. I sent an email to advise of this & never got a response. I called the 800# and spoke to Vanessa, she advised that she would email a return label and that the part we need is out of stock. So we wanted to do a return to get our money back, so we could buy what need. A few days pass, no email. So we called again and spoke to (I believe her name) Stephanie. She told me that we were passed the 30 day return policy and “nothing she can do”. When asked to speak with her supervisor, she responded “I’m the supervisor, I’m the only one you can speak to”. When I tried to explain to her that we have been dealing with this for a couple weeks, she told me that was not true. She refused to hear any reasoning and wouldn’t even transfer us to speak with Vanessa, the customer service rep who helped us days earlier.
I had to pay a mechanic to remove my old upper arms just to put them back on. I paid my mechanic to put on parts you sent for my vehicle, that don’t fit. I’m out of pocket and I still don’t have a fixed vehicle.