Head Office
Canadian Tire
2180 Yonge Street
P.O. Box 770, Station K
Toronto, ON M4P 2V8
Canada
Customer Service
Phone: 1-866-SHOP-CTR (1-866-746-7287)
Phone: 1-800-387-8803
Phone: 1-888-727-7478 (roadside assistance)
Email: customerservice@canadiantire.ca
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About Canadian Tire
Canadian Tire is a retailer of automotive, sports and leisure products in Canada. Founded by Alfred Billes and William Billes in 1922, the company is headquartered in Toronto, Ontario and currently operates in over 1,700 locations. Employing more than 58,000, the Canadian Tire’s subsidiaries include PartSource, Forzani Group, Canadian Tire Financial Services, Gas+, CT REIT, FGL Sports and Mark’s.
Canadian Tire services over 10,000 cars a day. The roadside assistance is available 24/7 across Canada and the US. There is Silver and Gold plan membership with a range of features. Members enjoy towing to any destination, unlimited number of tows to any Canadian Tire service center, fuel delivery and flat tire change.
On the Canadian Tire website, you can shop by departments such as Automotive, Outdoor Living, Tools & Hardware and Kitchen/Storage. Product categories include racks/carriers, trailers/towing accessories car seats, exterior car cleaning, oils/fluids, auto body repair, tires, car electronics, air tools/compressors, snowblowers, electrical, hardware, interior/exterior paints, power tools, hand tools, personal care products, small appliances, kitchen tools, home decor, furniture, home electronics, lawn/garden tools, outdoor power equipments, among others.
There is a Sale section for those looking for hot bargains. You can search online from over 130,000 products. You can narrow search results by price, brand, rating or sale items. Products can be purchased online through Visa, MasterCard or American Express. You can pay online and then pick the items at any of the Canadian Tire store. If you are unhappy with your product, you can return same within 90 days of purchase. To locate a Canadian Tire store nearest to your address click here. For more information or queries on payment, refund, cancellation, roadside assistance, shipping, warranty, or others reach the Canadian Tire customer service.
This morning I called to get a tow and I was refused because my car is vintage. I am in Quebec and the plates are the same as every other car on the street as well as insurance. The supervisor told me that it’s policy to not offer service to vintage cars because they are considered “recreation vehicles.” and not a daily driver. I did however get service for the same car back in 2018 without a hitch, no pun intended.
I am really disappointed in the way they suddenly decided to not honor their service. I read the exclusions and no where do it say that they don’t tow vintage cars. I even spoke to another rep and she told me that she has never heard that before and that she has offered service to people with vintage summer cars.