Head Office
16-18 Cato Street,
Hawthorn East, Victoria 3123
Australia
Customer Service
Phone: 1800 SPARE PARTS (1800 772 737)
Phone: (03) 8831 9777
Phone: 09 978 2200 (New Zealand)
State Support
Queensland: (07) 3452 5600
New South Wales: (02) 9846 7100
Victoria: (03) 8831 9777
South Australia: (08) 8152 6500
Western Australia: (08) 9365 1555
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About Bunnings Warehouse
Bunnings Warehouse is an Australia hardware retail chain founded by brothers Arthur and Robert Bunning in 1886. A subsidiary of Wesfarmers, Bunnings is headquartered in Hawthorn East, Victoria, and employs more than 40,000. Bunnings Warehouse operates in over 324 locations across Australia, New Zealand and UK. You can locate a store nearest to your address on the website. The sub-brands include Bunnings Warehouse, Bunnings and Bunnings Trade Centre. The stores have more than 45,000 products to shop from. In 2017, Bunnings posted revenue of $11.5 billion.
Besides shopping at brick and mortar stores, Bunnings Warehouse also has an ecommerce channel where you can purchase products using major credit cards. Product categories found include power tools, hand tools, tool accessories, doors, windows, ladders, decking, building boards, cement products, steel sections, fixing/fasteners, garden decor, garden power tools, garden hand tools, outdoor furniture, coolers, cabinets, kitchen accessories, benchtops, appliances, window furnishings, among others.
On each product page, you have detailed description, specifications and reviews. If you need advise with the right tool or home improvement, the website has a number of resources to browse. If you need a consultant for help with installation, assembly or fitting, you can inquire for the Bunnings in-home services. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Bunnings Warehouse customer service.
I do not know what bunnings have done and why as far as there website goes but it is a total piece of shit now and anyone who had anything to do with changing it or designing it should be kicked up the ass. Corporate companies need to wake up to themselves stop screwing around with things and put money back into staff and customer service instead of bullshit things that can probably have small glitches fixed instead of some halfwit redesigning the whole website.
Please acknowledge the wonderful service I received from one of your staff at Bunnings Victoria Point 4165. I did not get his name but he was from the paint section. I was purchasing a Hills clothesline which is quite cumbersome and I asked him for his help. From the start to the end of my purchase, which took a lot of time, he was always pleasant and polite and helpful, nothing was too much trouble for him. It was a pleasure to be served by him. He is truly an asset to Bunnings.
Hi, My husband and I visited the Capalaba Bunnings Store today and were blown away with the assistance given by “Woody” to gather materials to build our own temporary wheelchair ramp as no suitable ready-made products were available. He was informative, patient and cheerful. A great asset to the store. Thanks again! Ros
I just want to acknowledge Di, a team member at Bunnings at Hervey Bay, Queensland, who was working in the plumbing section on Sunday arvo 31/1/21. Di was extremely helpful, was very knowledgeable and had a great smile and exceptional attitude…Thankyou again for the great service!!
I would like to compliment Naomi at Oxley Brisbane store.
I went to store to look some outdoor bench cushions but could not find any at shelves even though web side said otherwise . I pumped to Naomi who tried to find seats for me only to be told by other team member that there was on error in inventory.
Naomi must have noticed my disappointment even though I made no complaint.
I then continued to garden centre and little while later there was Naomi again. She told me that truck with product I wanted has just arrived and if I could wait for ten minutes she would get cushions for me. And she did.
That I will call a great customer service . Well done Naomi ( sorry I did not get your surname) you are a great asset to your company
I would like to thank the Team members at Bunnings Bayswater (Vic) at the hire desk particularly Dylan and Mark. They went out of their way to assist me with trailer hire and when the one I’d booked became unavailable, Dylan tried to source one from other store, then worked with me to find the best outcome. I really appreciated their professionalism and desire to help me. I’m very thankful.
Hello, I wish to pass on a compliment to a particular staff member at Bunnings Reynella in South Australia. His name is Wade and he is in the paint department. The bloke has a definite can do approach. Service with a smile, he is knowledgeable and polite. His service was quick and right on the money, please pass on my thanks and give the bloke a badge.
Sincere appreciation and thanks to Himesh at Rockdale Bunnings who took the time to find the product I was looking for – a rotary compost bin. The boxed product was on the top shelf. No way could I, a 75 year old Senior, reach it or carry it. Himesh found a mechanical device which lowered the box. I knew it was too heavy for me to carry and that I could not get it to the check out. Himesh put it on to the trolley, wheeled it to the check out and kindly agreed to take it to my car whereupon he placed it inside. I could not have done any of this myself. Thank you very much Himesh
Lucky to be alive. That’s right! Essentially I was electrocuted with 240V due to faulty equipment.
On the 24th of October 2020 I visited my local Frankston Bunnings (trade account) to purchase a pack of light globes as part of my maintenance requirements. After removing several old ones I started replacing with new. The third one just crumbled in my hands whilst screwing it in. At the same time my finger went inside the the middle of the exposed new globe electrocuting me. Lucky for me I was on a timber table or else my body would have earthed out and dead gone. To add to my anger the safety trip device did not go off. That’s another story.
Id like to see some assurance that this will be investigated further before someone really gets hurt.
I will leave out the suppliers details for now, however have all supporting documents and witnesses.
BTW I’m a experienced tradesman 50 y/o and not a fool.
I am a very regular customer at a number of Bunnings stores but in the last 3-4months I have experienced more than a few incidents of only one check out counter available and a long line of customers waiting to be served. The latest was at your NSW Padstow store on Monday the 28/9/2020 where I got in line and had 7 other customers in front of me. I couldn’t go to the self checkout as it was not operating as well. I shouted out at the young lad at the front of the store and told him it was unacceptable to have only one checkout open at 11am in the morning. To his credit he made an announcement and another staff member came and took his place while he went and opened another checkout counter. I actually was checked out by this staff member whose name was Omar and I wish to thank him for his initiative and quick action. Unfortunately the store manager Emily was nowhere to be found and I draw your attention to this ongoing problem in your stores in Southern Sydney at least.
I hope you act promptly in ensuring this obvious problem is rectified asap.
I recently visited Bunnings store Gawler to get a replacement Gas regulator for our Matador BBQ, 2nd week of September.
Unfortunately the generic replacement did not fit so we returned with the opened packaging to the Gawler Store today 26th September. All of the staff could not have been more helpful, especially the gentleman in the BBQ area, he explained the issue and went out of his way to ensure product we had purchased from Bunnings was serviced. Unfortunately they did not have a replacement regulator in stock to suit the Matador so he stripped down a stock unit to get the parts required and then with no change over fuss. Bunnings staff at Gawler you get my vote, we have shopped with you for years and that is why we keep coming back, you all understand true customer service, well done again and keep up the good work. I hope this message makes it to the staff as they all should know they are doing well.
I visited Bunnings Mt Gravatt this morning to pick up what I thought was a plumbing part. I would like to thank Mark who assisted me. The part I needed was in the electrical section. Because other customers put pkts back in different boxes, he scanned the item to make sure it was the correct size rather than just relying on the box. His helpfulness was greatly appreciated.
Just visited the Indooroopilly store in Brisbane. Well done on physical distancing measures. But you might want to reconsider your first point of contact. At the lifts a guy in a high vis vest was glaring at the customers in what my husband said was a f*** off expression. He watched us approach the lift together from our car. We both got in the lift and got a horrible stare And remark from him because we were standing together. Come on Bunnings, use some common sense. We are clearly together and a married couple. If this is your welcome mat and customer service I won’t be returning.
I visited Bunnings at milperra this afternoon and there was a green cross with masking tape at the cashier & was so feint very hard to see and the lady on the cashier told me off because I went over the line . I was looking for some merchandise beside it. I want to know why Bunnings don’t have any written instructions so customers follow up with the new circumstances?
I would like to thank Joyce from your Fountain Gate Store Paint department.. Joyce helped me with choosing the correct paint for a project I am doing.She was extremely professional at her job and so delightful thanks so much for your outstanding customer service Joyce. I hope Bunnings recognise how much of a great asset you are to your Team. Thanks again Joyce.
Arrived at the Port Stephens store to track down an unusual size battery and was greeted immediately by Cheryl who asked if she could be of assistance to which i enquired and showed her the type of battery needed.
Cheryl took me straight to the battery section and found exactly what i was looking for ,all sorted within 2 minutes.
After getting the required battery I proceeded to the nursery section and again was greeted within i would say one minute by Shaun and he asked how could he help me ,but as I was just looking I didnt require any assistance.
In this day and age of easy complaints my shopping experience was nothing short of a positive experience with some good old fashioned service at the Port Stephens store
Ian
I would like to make a complain regarding the staff members of Crossroads (NSW).
First of all, no body looks like really want acknowledge the customers. And is also difficult to find staff members when you need.
Today I went to Crossroads store and I was looking for Moss, nobody asked if I needed help with something. Eventually I got tired of looking around without find what I needed so I asked to a old lady and a girl standing in front of the seeds department (2 people to do the same job); the old lady was organising the seeds packages sitting down in a chair.
They were so busy just chatting between them that look like I almost disturbed their little talk.
She didn’t even say ‘hi’ or anything. She was just staring at me while I was asking where I could find the moss. Eventually she send me outside, plant department, to ask there. Outside was nobody to ask. I went back inside and ask another lady who send me back to the department where I was looking earlier and where the rude staff members were.
So ended up found it by myself. Like, what sort of customer service is this? Too busy to talk to each other to serve the customers??? Ridiculous!!!
Hello Bunnings Management (BIBRA LAKE WA WAREHOUSE),
It is with a great deal of pleasure that I take the time to articulate this correspondence to you. Our staff are our greatest assets – beyond doubt. Given the imperative to acknowledge their achievements and in particular, when staff exceed all levels of expectations I would like to represent to you an outstanding individual team member of the Bunnings Family. My wife, Senia La Rosa and I have had the pleasure of dealing with the seasoned professional team member by the name of Anthony Day of your Bibra Lake Warehouse. Anthony resides in the Special Orders Dept and I must say is outstanding in every imaginable sense. Senia recently undertook a house renovation under her wing and the guidance and support provided by Anthony cannot be under-estimated. Through his efforts, patience and understanding, Anthony made an impact and was integral to the successful outcome of the project. If you KPI your staff’s performance, Anthony is clearly off the charts. He is a wealth of knowledge, flexible in his approach, well balanced and flies the Bunnings brand with pride. If Anthony has not been earmarked for Bunnings Management, the Organisation needs to reassess it Succession Management practices!!! Please extend our gratitude to a sensational brand ambassador and a perfect gentlemen. One to which Bunnings should be proud to call a member of the Bunnings Family.
Kindest Regards Frank & Senia La Rosa
I have shopped regularly at Bunnings for many years, but most recently at the new store in Delacombe. I wanted to say just how great overall the staff are in this store. But, in particular, a young woman who has looked after me on several occasions in the paint and homewares sections. Her name tag says “E”, but I understand her full name is Eleanor. She is always helpful, has a very broad knowledge and has assisted me to make correct purchasing decisions. As a Bunnings customer I would like to acknowledge her professional, patient and friendly demeanour.
Regards,
Amanda
Wants to make a complaint and noticed there are no such link or info on the bunnings site for you to do that. Obviously they don’t care about how customers think about their customer service and receive complaints to make it better. Will try contact office again to put through the complaints. Bad customer service and experience received today and also false information was given to me by their staff. Very inappropriate and unprofessional.
Bunnings Belrose. Busy Saturday and one of their popular sleepers is out of stock. There is a pallet full of sleepers but no one on shift for two business days to help fill our large order. Not one person was interested in helping us or even taking our pre order down so we could adequately plan our project. Quite common these days often the greeter at the door doesn’t have a clue where stock is located ! Maybe some min customer standards need to be re introduced!
To whom it may concern.
Yesterday 23/11/19 l went Bunnings in Maroochydore Qld. Ipurchased some plants and then went to get two pieces of turf. On paying l asked the woman serving me where the turf was. I had to ask twice as she just vaguely pointed and said Over there,asking again she was very abrupt and again pointed and really was aggressive in her manner. I walked over to where the turf was there was no one there to help at all. I looked around and thought someone might come over but no one came. I have to. Say l struggled to get the two pieces on the trolley and then went to my car. On approaching the car a young man who was a trolley boy asked if l needed some help, lsaid yes l really would appreciate that,he then helped me and was so polite l was really impressed and thanked him as he loaded turf into my car.
I honestly cannot believe the treatment l received by the woman on the till and the lack of help where the turf was, l guess they think only men get the turf, but women and the elderly need assistance don’t they know that? I work in hospitality and know all about customer Service and certainly would never treat or talk to anyone the way the woman spoke to me. Disappointed with Bunnings as l have always found their service very. Good,needless to say l won’t be buying turf from them again and will think twice about going there. Have to say though the young man was probably around 18 could not have been more helpful,really showing great promise in customer service.
Tried to call Browns Plains Qld store and after being on hold for 45 minutes, I gave up. I called head office and all they could do is email the store and get someone to call me back. I asked, if no-one is answering the phones, why would you expect them to answer an email. The response was, ” I can’t answer that, I’m not at the store”. So, I asked to speak to a higher authority t make a complaint and was transferred to a call centre and, not surprisingly, was told that they can’t help me, they can only send an email. Their phone customer service is just as poor as thier in store customer service. Anyway, called Mitre 10, someone answered the phone straight away, helped me with what I needed and when I went in to the store to make my purchase, they thanked me for my business. They will get my business from now on.
Like everyone else on here there is no where to actually call or email a complaint through. It is unlikely that anyone from Bunnings will see this or even get in contact with us to discuss the matter further.
I am just writing this msg in regards to the Cairo gazebo we brought from you back in September from parafeild which we only just got around to putting it up on the weekend and unfortunately the weather turned bad on Tuesday while we were at work. Which meant we came home to 2 of the Cairo gazebos completely distroyed all the frame bent and twisted and the cover torn in places. Now i know they are semi permanent and when the weather is rough they should come down but the fact is we only had it up 3 days at the most and were unaware of the strong winds coming. I explained this to not 1 but 3 of your team members/managers that kept passing the phone call around as no one wanted or could not come to a decision and then finally the answer was its not covered under the warranty and we should have known to take it down. Now i get what they are saying but take in account it was only 3 days it was up for, so would this not mean something and i would not call if it was over a month or a year as time has gone on and i would understand this. But not within a few days of putting it up and the amount of money they cost us (yet again i get that was our decision) but i would have thought there would have beem some common decency from your team in helping us out. As i was planning on spending the money back in the store again and getting there carports instead that we have brought and they have lasted. My frustration doesnt end there as the Gawler store said we could return it as it shouldn’t have done it that soon after only a few days and there could be a fault. So how can 2 stores be so different with the answers.
I know nothing will come of this and i have come to terms with it and it is our problem to deal with but i just feel you should know and beware of this. Also it actually does state anywhere on the product about pulling it down with the weather l.
To say i am disappointed and hurt is an understatement and the trust i once had for the company isnt there anymore.
Regards
Hayley
One of the most pathetic policies at Bunnings and one that left me baffled by the stupidity of whoever implemented it is the “no purchasing of gift cards from a voucher”.
If I have a $200 in store voucher, and it’s meant to be to purchase anything in the store how can I not purchase a gift card?
I was told the voucher is only valid for in store buys, the gift cards are in store, and can only be used to purchase items from Bunnings stores.
They have 200 of my dollars, then have the arrogance to tell me what I may or may not purchase from the store with that money, for no logical reason at all.
Unfortunately it is a clear sign of the lack of intelligence and common sense required to be in a position to make decisions that negatively affect their customers.
Oct 30th. Warm day and springtime. Went to Bunnings to buy hoses and fittings for our garden at approx 10am. Us, along with several other customers milled around the garden aisles which were roped off so some Agent could point out and discuss their products placement on the shelves. You close off aisles during the day for that? Pathetic. Thank goodness Mitre 10 care a bit more!
My concern is health. I have no problem with people taking their dogs to Bunnings, but to be in the trolley. Not my idea of happy shopping, putting my purchase in after a dog.
You have lost me if this is going to be the standard.
I recently shopped at Bunnings O’Connor to get a sample paint match for some touch up work
In my Home. On approaching the paint counter the only staff on duty was a young girl with Green,Yellow & Red spiked hair & Tats. Now I’m an old guy (77y/o) & thought , what have I got here, what would she know? WRONG!. She was extremely patient & helpful & came up with a near perfect match. BUT more impressively, she was such a ,pleasant, talkative, helpful & lovely young lady that I felt ashamed that I judged by my first impression.
I made a point of relaying this story to my 7 grandchildren & hope your company does the same to your employer. Unfortunately I did not get her name.
Get your staff to stop abusing customers. Went to Hallam Bunnings and Alex barked at me !What do you want in a rude way. A girl from Bunnings was present this happened on 11/10/19 @ 4.30 pm. You should get quality staff, not rude arrogant people
We would like to express our thanks and gratitude to Bunnings and make mention the names of two people, Victor and Di at the Katoomba store. We had a need and some questions about our AEG Battery powered equipment. They were quick to respond, and we found them very helpful in working out how to get our batteries charged as we had left our two chargers behind in the Tamworth area. We now have our batteries charged and can proceed with our project. We were extremely satisfied with the way they have been trained.