B&Q Head Office
B&Q House
Chestnut Avenue
Chandler’s Ford
Eastleigh SO53 3LE
B&Q Customer Service
Phone: 0333 014 3098 (general)
Phone: 03330 143098 (Home Delivery)
Email: b&qcustomerservices@b-and-q.co.uk (general)
Email: home.delivery@b-and-q.co.uk (Home Delivery)
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About B&Q
B&Q (Block & Quayle) was founded by Richard Block and David Quayle in the year 1969. It is currently the leading home improvement and garden centre retailer in the UK and Ireland. Headquartered in Eastleigh, B&Q operates as a subsidiary of Kingfisher Group and employs over 40,000 people countrywide. B&Q now boasts of 360 stores across the UK and Ireland, offering an average of 40,000 home improvement and gardening products.
If you are not sure about the right product needed for your project, you can read the buyers guides and resources posted on the website. If you want to try out before buying, visit one of the B&Q store nearest to your address. You can locate a store here by postcode or town.
Want to save time? Why not shop online from the official B&Q store. Payment for purchases can be made using Visa, MasterCard, Delta and B&Q debit or credit cards. As for shipping, orders above a certain value will be free. If you want to expedite your delivery, use the Next Day Delivery Service. You can choose the preferred delivery date and time from your account. Did we mention the Click and Collect service? You can now order your products online and collect it from select B&Q stores nearest to your address. If you are not happy with your product, you can return same unused within 45 days after delivery
B&Q further provides fitting and installation services for your interior works, heating, plumbing, flooring, doors, windows or other necessities. If you need assistance with the design, you can even book a design consultant over phone.
Products that can be shopped on the website include sand, chemicals, timber, roofing, bricks, sealants, glues, cleaners, tapes, doors, windows, locks, latches, lighting accessories, CCTV, switches, sockets, timers, door bells, home appliances, heaters, curtains, laundry products, wall frames, nuts, nails, pins, screws, outdoor tools, roofing materials, wallpapers, plumbing supplies, hand tools, among others.
If you are looking for some good bargains, check out the Clearance section where discounted products are listed. Do you shop at B&Q regularly? Join the B&Q Club program and earn reward points for every purchase made. For more information or queries on products, online shopping, refund, cancellation, store locations, warranty or others, reach the B&Q customer service via phone or email.
Went to B and Q Stevenage branch today 04.12.22. One staff member David assisted us with the purchase of artificial grass. He was exceptional, extremely helpful and professional. Just wanted to say a big thank you.
Most impressed with Jenny Ramsgate branch who went out of her way to help me find product I needed when I visited store last week – if you do a staff of the month or similar she deserves it for her excellent customer service
Visited the Ashford, Kent store this afternoon. We are a retired couple and my husband is disabled and uses crutches and a mobility scooter to get about. Very helpful young man helped us load the decorative stone clippings onto the flatbed trolley. Thank you, however was told by a lady at the checkout told us no one could help us put them into the car boot because of your “Covid Rules”. There seems to be some contradictions here, especially after reading some of the above recent comment about being helped by staff in other stores. Helping put shopping in the car does not seem to be an issue with other stores we have visited. Thankfully a member of the public had overheard the remark and came over to help in the car park.
Today 6th April on a very cold day I visited B& Q at Derriford Plymouth to buy stone chipping for my paths at my allotment. A man called EWAN helped me and loaded the stones onto a trolley they were far to heavy for me to do this. He then pushed the trolley to the payment desk and then said he would put them in my car. I was very grateful for his help and would like to say a big thank you to him. He is an asset to your Company and a valued employee. I hope this message is fed back to him.
I’m appalled at Watford observer putting bad comments on your store , my experience visiting your store was 100%perfect , your que system was the best safe experience I’ve had since the lockdown living in Watford … all your staff were truly amazing and polite from making sure the trolly I needed was sanitized to the guidance of arrows of ailes , Watford observer should be ashamed for the negativity they have gave your store , I as a satisfied customer praise the manager and staff for allowing me to feel safe coming to your store , Thankyou b&q and all staff at your Watford store
Today we came in to the Hinckley store to enquire about a certain table lamp, we had the good fortune to be offered help by a young man called Aidan. He went above and beyond to help us . Even though our first choice was not available in the colour we required, he searched the computer & found us a very nice lamp that was. Thanks to his help we have placed an order for three of them at £120.00 in total. This young man is a credit to your company & made our shopping experience a good one. We are both delighted with the customer service that we were given. Thank you. Robert Mcculloch.
Tried buying door handles today, the cashier noticed I had one odd one, i waited for 10 minutes before any staff came to her call. Eventually someone came I explained I really needed 4/6 but only 3 on shelf. The young man went to look for more, came back stating the computer shows 10 in stock but there were only the three I had left. I asked if they could order 3 more but they couldn’t as there were already 10 showing in stock. I was in a hurry and became quite frustrated. I asked if someone could show me similar that were in stock. Again no one came to customer serves when called. In the end I found some myself, this was embarasing for the customer service lady and time consuming and poor service for me, I was spending over a hundred pounds.
The service provided by B and Q was appalling. The driver stated that he was unable to deliver the product even though I was in the house all day from 06:45 until 7.30pm when I phoned B and Q to see when my products were gong to be delivered. The driver could not have knocked the door. In addition when I attempted to speak to someone about my annoyance that the cupboard doors were not delivered the customer services manager, who I was informed would come and speak to me, kept me waiting for 30 minutes when I gave up waiting and hung up. Customer service is obviously not important at B and Q.