Borosil: How to reach for help

Head Office
Borosil Glass Works Ltd
1101 Crescenzo, G Block,
Opp MCA Club, Bandra Kurla Complex,
Bandra E, Mumbai 400 051
Phone: 022-6740 6300

Customer Service
Phone: 022-2495 0567
Email: customercare@borosil.com
Email: myborosil@borosil.com (online shop)

Regional Offices
Phone: 022-6740 6400 (Mumbai)
Phone: 011-2334 3897 (Delhi)
Phone: 044-2822 6012 (Chennai)
Phone: 033-2229 9166 (Kolkata)
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About Borosil
Borosil is an Indian kitchenware brand established in 1962. The brand officially does business under the name Borosil Glass Works Ltd. Today it is the market leader for laboratory glassware and microwavable kitchenware. Borosil’s glassware also is exported to more than 30 countries, including US, UK, UAE, Italy, Philippines, Malaysia, Pakistan, South Africa, Qatar and Saudi Arabia. Within India, Borosil has a wide distribution network, spread across all major metros including Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, among others. You can use the store locator on the website to locate nearest distributor or outlet.

All Borosil products are manufactured at the company’s Gujarat facility, spread across 100 acres. The fully integrated facility at Bharuch is equipped with top of the line equipment. As for the product lineup, Borosil manufactures products for scientific and industrial uses, lighting and consumer uses. The ISO 9001 company’s range of laboratory glassware includes items required in general lab usage. Further, it manufactures fully tempered solar glass, well glasses and safety lamp chimneys.

Products for consumer purposes include mixing bowls, dishes, casseroles, gourmet, glass jars, bowls, plates, vision glasses, jugs, cups, tumblers, carafes, flasks, bottles, lunch boxes, tea lights, diffusers, induction cooker, juicers, mixer grinders, toaster, electric kettle, rice cooker, chopper and hand blender. Borosil’s kitchenware products are sold on the official website and on leading ecommerce portals.

Purchases on the website can be made using net banking, Visa, MasterCard, Discover and American Express cards. Borosil provides free shipping on orders above a certain value. Orders are processed on same day and are shipped within 48 hours. If you are not happy with your product, you can return same within 7 working days. Products that are tampered, damaged or missing original packaging will not be accepted. The refund process can take up to 15 days. If you have a broken item, you can send an email with picture of same and the receipt of purchase. After reviewing the broken item, Borosil will take a call to replace or refund. For more information or queries on store locations, refund, payment, cancellation, or others, reach the Borosil support.